Cannot find downloaded book

Each web browser and application may save downloaded files in different locations.  Please first check your downloads folder and your documents folder as these are the two most common download locations for most browsers.

If you are unsuccessful please search your computer for the downloaded book, please note that the file names will be the first few words of the title of the book with underscores replacing spaces.  You can search your computer by clicking the start button and selecting search on a Windows computer, or pressing control and shift on a Mac.

If you are unable to locate the book please re-download the file by selecting the "My History" link from your task bar on, and click the "Downloaded" or "Available" link next to the status section of the book. 

Want to contact us? Request help or Call us: 0300 303 8313 Hours: M-F 9 am to 5 pm

RNIB Bookshare, Royal National Institute of Blind People
Midgate House - Floor 1, Midgate, Peterborough, PE1 1TN