I forgot my password. How do I get a new one?

Primary Contacts and other staff (Sponsors)

If you're the Primary Contact or a Sponsor on your organisation's account you can reset your own password:

You'll be sent an email containing a link to reset your password.

Learners (Members)

If you are a learner listed on your organisation's list of Members a member of staff, either the Primary Contact or a Sponsor, must reset your password. They can do this by:

  • Go to "My homepage"
  • Go to "Members" or "Manage your list of learners ..."
  • Select the "Last name" of the learner
  • Select "Reset" next to the password
  • Change the password and "save"
  • Notify the learner of their new password.

Want to contact us? Request help or Call us: 0300 303 8313 Hours: M-F 9 am to 5 pm

RNIB Bookshare, Royal National Institute of Blind People
Midgate House - Floor 1, Midgate, Peterborough, PE1 1TN