I forgot my password. How do I get a new one?

Primary Contacts and other staff (Sponsors)

If you're the Primary Contact or a Sponsor on your organisation's account you can reset your own password:

• Go to "Log in"
• Select "Forgot your password?"
• Enter your email address
• Select "reset password"

You'll be sent an email containing a link to reset your password.

Learners (Members)

If you are a learner listed on your organisation's list of Members a member of staff, either the Primary Contact or a Sponsor, must reset your password. They can do this by:

• Go to "My homepage"
• Go to "Members" or "Manage your list of learners ..."
• Select the "Last name" of the learner
• Select "Reset" next to the password
• Change the password and "save"
• Notify the learner of their new password.