Reader Services Assistant, RNIB Bookshare
Teresa loves a good read, and the chance to help a customer!
Before joining Bookshare in July 2018, Teresa worked in the RNIB Connect Team, and before that on the Helpline for two years; both roles involved extensive customer liaison - something which Teresa enjoys.
Prior to joining the RNIB, Teresa worked as a volunteer Generalist Adviser with the Citizens Advice Bureau for three years. Another customer focused role which involved helping customers resolve issues around employment, housing and benefits.
Teresa did her degree in English and she understands how important it is for everyone to share the same level of access to texts, including books, journals, magazines and newspapers. Teresa’s favourite novel is ‘The Great Gatsby’ by F Scott Fitzgerald and she has an eclectic taste in poetry, enjoying poets such as Yeats, Seamus Heaney, Benjamin Zephaniah and John Cooper Clarke (all available on RNIB Bookshare).
Teresa is very happy to speak to you about Bookshare and help you navigate your way around our extensive library.