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Sustainable Customer Experience Design: Co-creating Experiences in Events, Tourism and Hospitality
by Bert Smit Frans MelissenExperiences are an important part of our lives and increasingly represent a crucial topic to address for businesses and professionals. This book focuses on designing, staging and managing experiences within the context of the events, tourism and hospitality industries. It also illustrates current and future developments in these industries and wider society, with an emphasis on sustainable development. The book offers an innovative approach for successfully creating experiences for (potential) customers that is based on combining insights and methods from the world of design and the social sciences. Moreover, it shows how the experience economy and sustainable development both reinforce one another and create challenges that businesses and professionals can address through this approach. Critical thinking questions, practical examples and international case studies are integrated throughout the text. Combining a design science and a social sciences perspective in one inclusive hands-on approach to designing, staging and managing experiences, this is essential reading for all students of Events, Tourism and Hospitality Management, but also related fields.
The Outdoor Classroom Ages 3-7: Using Ideas From Forest Schools To Enrich Learning
by Karen ConstableThis fully revised edition of Understanding the Danish Forest School Approach is a much needed source of information for those wishing to extend and consolidate their understanding of the Danish Forest School Approach. It enables analysis of the essential elements of this particular approach to early childhood teaching and the relationship it holds with quality early years practice. Describing the key principles of the Forest School Approach to early childhood, and heavily supported with practical examples and case studies, each chapter ends with highlighted key points, followed by reflections on practice to aid discussion and reflection on own practice. Including a new chapter on the curriculum, this text explores all aspects of the approach including: The geographical, historical, social and cultural influences that have shaped the philosophy and pedagogy of the early years setting in Denmark. The people and theories that have influenced and supported the practices of using the outdoors with children. An analysis of the learning environments, their risks and challenges and what a learning environment is made up of. The Danish early years curriculum; the areas of learning and the way pedagogues facilitate the learning processes. Parental, political and research perspectives on the approach and the sustainability of its future. Understanding the Danish Forest School Approach highlights the key ideas that practitioners should consider when reviewing and reflecting on their own practice, and outlines the national appraisals and evaluations of the curriculum. Providing students and practitioners with key information about a major pedagogical influence on early years practice, this is a vital text for students, early years and childcare practitioners, teachers, early years professionals, children’s centre professionals, lecturers, advisory teachers and setting managers.
The Mortal Sea: Fishing The Atlantic In The Age Of Sail
by W. Jeffrey BolsterSince the time of the Vikings, the Atlantic has shaped the lives of people who depend on it for survival, and people have shaped the Atlantic. In his account of this interdependency, Bolster, a historian and professional seafarer, takes us through a millennium-long environmental history of our impact on one of the largest ecosystems in the world.
National 4/5 Hospitality Course Notes (PDF)
by Edna Hepburn Smith Leckie Leckie StaffExam Board: SQA Level: N4/5 Subject: Maths The National 4 & 5 Hospitality Course Notes provide comprehensive guidance for the entire CfE programme. Course Notes give a practical, supportive approach to help deliver the new curriculum and offer an appropriate blend of sound teaching and learning with exam and assessment guidance. • Full coverage of National 4 and 5 course specifications with list of learning intentions • Attractive layout with clear text features • National 5 content clearly marked for differentiation • Key questions highlight crucial concepts and techniques that need to be grasped by students in order to progress to the next learning intention • What the examiner/assessor is looking for to help teachers & students feel secure • Exam-style questions with worked answers and examiners commentary, self-assessment • Keep your learning on track/Stretch yourself to encourage self evaluation and provide challenge for higher ability students • Active learning ideas: ‘You Should Already Know’, lists for student to check they are confident with before proceeding AND ‘Make the link’ highlights links between the topic and other areas of the course and/or across different subjects • Assessment questions, exemplar work, model answers, suggested topic work
The Last Blank Spaces: Exploring Africa And Australia
by Dane KennedyThe challenge of opening Africa and Australia to British imperial influence fell to a coterie of proto-professional explorers who sought knowledge, adventure, and fame but often experienced confusion, fear, and failure. The Last Blank Spaces follows the arc of these explorations, from idea to practice, intention to outcome, myth to reality.
National 4/5 Hospitality Course Notes (PDF)
by Edna Hepburn Smith Leckie Leckie StaffExam Board: SQA Level: N4/5 Subject: Maths The National 4 & 5 Hospitality Course Notes provide comprehensive guidance for the entire CfE programme. Course Notes give a practical, supportive approach to help deliver the new curriculum and offer an appropriate blend of sound teaching and learning with exam and assessment guidance. • Full coverage of National 4 and 5 course specifications with list of learning intentions • Attractive layout with clear text features • National 5 content clearly marked for differentiation • Key questions highlight crucial concepts and techniques that need to be grasped by students in order to progress to the next learning intention • What the examiner/assessor is looking for to help teachers & students feel secure • Exam-style questions with worked answers and examiners commentary, self-assessment • Keep your learning on track/Stretch yourself to encourage self evaluation and provide challenge for higher ability students • Active learning ideas: ‘You Should Already Know’, lists for student to check they are confident with before proceeding AND ‘Make the link’ highlights links between the topic and other areas of the course and/or across different subjects • Assessment questions, exemplar work, model answers, suggested topic work
The Tomb of Agamemnon (Wonders of the world)
by Cathy GereFrom Homer to Himmler, from Thucydides to Freud, Mycenae has occupied a singular place in the Western imagination. As the backdrop to one of the most famous military campaigns of all time, Agamemnon’s city has served for generation after generation as a symbol of the human appetite for war. As an archaeological site, it has given its name to the splendors of one of Europe’s earliest civilizations: the Mycenaean Age. In this book, historian of science Cathy Gere tells the story of these extraordinary ruins.
On Glasgow and Edinburgh
by Robert CrawfordA mere forty miles apart, these cities have enjoyed a scratchy rivalry since wistful Edinburgh lost parliamentary sovereignty and defiant Glasgow came into its industrial promise. Crawford brings them to life between the covers of one book, in a tale that mixes novelty and familiarity, as Scotland’s cultural capital and largest commercial city do.
St. Peter's (Wonders of the world #8)
by Keith MillerBuilt by the decree of Constantine, rebuilt by some of the most distinguished architects in Renaissance Italy, emulated by Hitler’s architect in his vision for Germania, immortalized on film by Fellini, and fictionalized by a modern American bestseller, St. Peter’s is the most easily recognizable church in the world. This book is a cultural history of one of the most significant structures in the West. It bears the imprint of Bramante, Raphael, Michelangelo, Bernini, and Canova. For Grand Tourists of the eighteenth century, St. Peter’s exemplified the sublime. It continues to fascinate visitors today and appears globally as a familiar symbol of the papacy and of the Catholic Church itself.
Athens
by James H. McGregorRevered as the birthplace of democracy, Athens is much more than an open-air museum filled with crumbling monuments to ancient glory. Athens takes readers on a journey from the classical city-state to today's contemporary capital, revealing a world-famous metropolis that has been resurrected and redefined time and again.
Europe’s India: Words, People, Empires, 1500–1800
by Sanjay SubrahmanyamWhen Portuguese explorers first arrived in India, the maritime passage initiated an exchange of goods as well as ideas. European ambassadors, missionaries, soldiers, and scholars who followed produced a body of knowledge that shaped European thought about India. Sanjay Subrahmanyam tracks these changing ideas over the entire early modern period.
The Rosetta Stone and the Rebirth of Ancient Egypt (Wonders of the world)
by John RayThe Rosetta Stone is one of the world’s great wonders, attracting awed pilgrims by the tens of thousands each year. This book tells the Stone’s story, from its discovery by Napoleon’s expedition to Egypt to its current—and controversial— status as the single most visited object on display in the British Museum.
The Last Blank Spaces: Exploring Africa And Australia
by Dane KennedyThe challenge of opening Africa and Australia to British imperial influence fell to a coterie of proto-professional explorers who sought knowledge, adventure, and fame but often experienced confusion, fear, and failure. The Last Blank Spaces follows the arc of these explorations, from idea to practice, intention to outcome, myth to reality.
The Forbidden City (Wonders of the World)
by Geremie R. Barmé Geremie BarméThe Forbidden City (Zijin Cheng) lying at the heart of Beijing formed the hub of the Celestial Empire for five centuries. Over the past century it has led a reduced life as the refuge for a deposed emperor, as well as a heritage museum for monarchist, republican, and socialist citizens, and it has been celebrated and excoriated as a symbol of all that was magnificent and terrible in dynastic China’s legacy.
A World of Empires: The Russian Voyage of the Frigate <i>Pallada</i>
by Edyta M. BojanowskaMany people are familiar with American Commodore Matthew Perry’s expedition to open trade relations with Japan in the early 1850s. Less well known is that on the heels of the Perry squadron followed a Russian expedition secretly on the same mission. Serving as secretary to the naval commander was novelist Ivan Goncharov, who turned his impressions into a book, The Frigate Pallada, which became a bestseller in imperial Russia. In A World of Empires, Edyta Bojanowska uses Goncharov’s fascinating travelogue as a window onto global imperial history in the mid-nineteenth century. Reflecting on encounters in southern Africa’s Cape Colony, Dutch Java, Spanish Manila, Japan, and the British ports of Singapore, Hong Kong, and Shanghai, Goncharov offers keen observations on imperial expansion, cooperation, and competition. Britain’s global ascendancy leaves him in equal measures awed and resentful. In Southeast Asia, he recognizes an increasingly interlocking world in the vibrant trading hubs whose networks encircle the globe. Traveling overland back home, Goncharov presents Russia’s colonizing rule in Siberia as a positive imperial model, contrasted with Western ones. Slow to be integrated into the standard narrative on European imperialism, Russia emerges here as an increasingly assertive empire, eager to position itself on the world stage among its American and European rivals and fully conversant with the ideologies of civilizing mission and race. Goncharov’s gripping narrative offers a unique eyewitness account of empire in action, in which Bojanowska finds both a zeal to emulate European powers and a determination to define Russia against them.
A World of Empires: The Russian Voyage of the Frigate <i>Pallada</i>
by Edyta M. BojanowskaMany people are familiar with American Commodore Matthew Perry’s expedition to open trade relations with Japan in the early 1850s. Less well known is that on the heels of the Perry squadron followed a Russian expedition secretly on the same mission. Serving as secretary to the naval commander was novelist Ivan Goncharov, who turned his impressions into a book, The Frigate Pallada, which became a bestseller in imperial Russia. In A World of Empires, Edyta Bojanowska uses Goncharov’s fascinating travelogue as a window onto global imperial history in the mid-nineteenth century. Reflecting on encounters in southern Africa’s Cape Colony, Dutch Java, Spanish Manila, Japan, and the British ports of Singapore, Hong Kong, and Shanghai, Goncharov offers keen observations on imperial expansion, cooperation, and competition. Britain’s global ascendancy leaves him in equal measures awed and resentful. In Southeast Asia, he recognizes an increasingly interlocking world in the vibrant trading hubs whose networks encircle the globe. Traveling overland back home, Goncharov presents Russia’s colonizing rule in Siberia as a positive imperial model, contrasted with Western ones. Slow to be integrated into the standard narrative on European imperialism, Russia emerges here as an increasingly assertive empire, eager to position itself on the world stage among its American and European rivals and fully conversant with the ideologies of civilizing mission and race. Goncharov’s gripping narrative offers a unique eyewitness account of empire in action, in which Bojanowska finds both a zeal to emulate European powers and a determination to define Russia against them.
The Mortal Sea: Fishing The Atlantic In The Age Of Sail
by W. Jeffrey BolsterSince the time of the Vikings, the Atlantic has shaped the lives of people who depend on it for survival, and people have shaped the Atlantic. In his account of this interdependency, Bolster, a historian and professional seafarer, takes us through a millennium-long environmental history of our impact on one of the largest ecosystems in the world.
Athens
by James H. McGregorRevered as the birthplace of democracy, Athens is much more than an open-air museum filled with crumbling monuments to ancient glory. Athens takes readers on a journey from the classical city-state to today's contemporary capital, revealing a world-famous metropolis that has been resurrected and redefined time and again.
On Glasgow and Edinburgh
by Robert CrawfordA mere forty miles apart, these cities have enjoyed a scratchy rivalry since wistful Edinburgh lost parliamentary sovereignty and defiant Glasgow came into its industrial promise. Crawford brings them to life between the covers of one book, in a tale that mixes novelty and familiarity, as Scotland’s cultural capital and largest commercial city do.
Europe’s India: Words, People, Empires, 1500–1800
by Sanjay SubrahmanyamWhen Portuguese explorers first arrived in India, the maritime passage initiated an exchange of goods as well as ideas. European ambassadors, missionaries, soldiers, and scholars who followed produced a body of knowledge that shaped European thought about India. Sanjay Subrahmanyam tracks these changing ideas over the entire early modern period.
Discoveries: The Voyages of Captain Cook
by Nicholas ThomasCook's great voyages marked the end of an era in world history. As he sailed into Hawaii in January 1778 he made contact with the last of the human civilizations to grow up independently of the rest of the world. But equally for the Polynesians and Melanesians of the Pacific, Cook's arrival in their midst merely marked a further (if disastrous) twist in diverse histories already many centuries old. In this immensely enjoyable and absorbing book Cook's journeys are reimagined, attempting toleave behind (or master) our later preoccupations to let us see what Cook and his associates experienced and what the societies he encountered experienced - from the Beothuks of Newfoundland to the Tongans of the Friendly Islands.
Venice: Four Seasons of Home Cooking
by Russell NormanA new cookbook from the author of POLPO: a collection of easy seasonal Italian recipes with stunning photographsRussell Norman returns to Venice - the city that inspired POLPO - to immerse himself in the authentic flavours of the Veneto and the culinary traditions of the city. His rustic kitchen - in the residential quarter of the city where washing hangs across the narrow streets and neighbours don't bother to lock their doors - provides the perfect backdrop for this adventure, and for the 130 lip-smacking, easy Italian family recipes showcasing the simple but exquisite flavours of Venice.The book also affords us a rare and intimate glimpse into the life of the city, its hidden architectural gems, its secret places, the embedded history, the colour and vitality of daily life, and the food merchants and growers who make Venice so surprisingly vibrant.'Russell Norman is among the brightest stars of the British food scene ... In Venice, he returns to the recipes of that most inspirational Italian city.' Esquire'Offers a rare insight into the beating heart of the city' iPraise for Polpo'POLPO does what a great cookbook should do: it makes you urgently want to cook and breaks new territory' Daily Telegraph'Wonderful ... the dishes are simple, with relatively few ingredients, but they're inspired' Evening Standard
The Little Book of Lykke: The Danish Search for the World's Happiest People
by Meik WikingLykke (Luu-kah) (n): Happiness It's easy to see why Denmark is often called the world's happiest country. Not only do they have equal parental leave for men and women, free higher education and trains that run on time, but they burn more candles per household than anywhere else.So nobody knows more about happiness - what the Danes call lykke - than Meik Wiking, CEO of the Happiness Research Institute in Copenhagen and author of the bestselling sensation The Little Book of Hygge. But he believes that, whilst we can certainly learn a lot from the Danes about finding fulfilment, the keys to happiness are actually buried all around the globe.In this captivating book, he takes us on a treasure hunt to unlock the doors to inner fulfilment. From how we spend our precious time, to how we relate to our neighbours and cook dinner, he gathers evidence, stories and tips from the very happiest corners of the planet. This is the ultimate guide to how we can all find a little more lykke in our lives.
Tourism Policy and Planning: Yesterday, Today, and Tomorrow
by David L. Edgell Sr. Jason R. SwansonThe wellspring to the future global growth in tourism is a commitment toward good policy and strategic planning. Tourism Policy and Planning: Yesterday, Today, and Tomorrow offers an introduction to the tourism policy process and how policies link to the strategic tourism planning function as well as influence planning at the local, national, and international level. This third edition has been fully revised and updated to reflect the many important developments in the travel and tourism industry and subsequent new policies and present planning process issues. The third edition features: A new chapter on policies regarding terrorism and its impact on tourism. New and updated content on managing sustainable tourism, obstacles and barriers to international travel, and strategic tourism planning. New case studies based on established and emerging markets throughout to illustrate real-life applications of planning and policy at the international, regional, national, and local level. New end of chapter summary and review questions to consolidate student learning. Accessible and up to date, Tourism Policy and Planning is essential reading for all tourism students.
Shinrin-Yoku: The Art and Science of Forest Bathing
by Dr Qing LiShinrin = Forest Yoku = Bathing Shinrin-Yoku or forest bathing is the practice of spending time in the forest for better health, happiness and a sense of calm. A pillar of Japanese culture for decades, Shinrin-Yoku is a way to reconnect with nature, from walking mindfully in the woods, to a break in your local park, to walking barefoot on your lawn. Forest Medicine expert, Dr Qing Li's research has proven that spending time around trees (even filling your home with house plants and vaporising essential tree oils) can reduce blood pressure, lower stress, boost energy, boost immune system and even help you to lose weight. Along with his years of ground-breaking research, anecdotes on the life-changing power of trees, Dr Li provides here the practical ways for you to try Shinrin-Yoku for yourself.