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The Review Response Genre: Structures, Language, and Functions
by Victor HoExpanding the scope of the metadiscourse construct, Ho offers a comprehensive analysis of the online review response genre using hotel managers' responses to negative reviews posted by dissatisfied customers on TripAdvisor. He adopts a robust research methodology that involves both quantitative and qualitative analyses of three different types of data: managerial responses to negative comments, questionnaire responses from dissatisfied customers who wrote the reviews, and interview responses from hotel managers who wrote the responses. By drawing upon the genre theory and the construct of rapport and metadiscourse, the analysis shows that hotel management’s attempts at service recovery can be materialized through the move structures of the managerial responses, and the strategies used in managing rapport with dissatisfied customers and in persuading both existing and potential customers to purchase accommodation services from the hotels. An essential reading for students and researchers of pragmatics and professional communication, along with anyone interested in the role of language in persuading customers, neutralizing criticisms, and managing interpersonal relationships, particularly in the context of open forums online.
The Review Response Genre: Structures, Language, and Functions
by Victor HoExpanding the scope of the metadiscourse construct, Ho offers a comprehensive analysis of the online review response genre using hotel managers' responses to negative reviews posted by dissatisfied customers on TripAdvisor. He adopts a robust research methodology that involves both quantitative and qualitative analyses of three different types of data: managerial responses to negative comments, questionnaire responses from dissatisfied customers who wrote the reviews, and interview responses from hotel managers who wrote the responses. By drawing upon the genre theory and the construct of rapport and metadiscourse, the analysis shows that hotel management’s attempts at service recovery can be materialized through the move structures of the managerial responses, and the strategies used in managing rapport with dissatisfied customers and in persuading both existing and potential customers to purchase accommodation services from the hotels. An essential reading for students and researchers of pragmatics and professional communication, along with anyone interested in the role of language in persuading customers, neutralizing criticisms, and managing interpersonal relationships, particularly in the context of open forums online.
Resource Communities: Past Legacies and Future Pathways (Earthscan Studies in Natural Resource Management)
by Kristof Van Assche Monica Gruezmacher Lochner Marais Xaquin Perez-SindinThis book provides an innovative approach to understanding the governance of resource communities, by showcasing how the past and present informs the future. Resource communities have complicated relationships with the past, and this makes their relationship with the future, and the future itself, also complicated. The book digs deeply into the myriad legacies left by a history of resource extraction in a community and makes use of interdisciplinary and transdisciplinary perspectives to understand the complex issues being faced by a range of different communities that are reliant on different types of resources across the world. From coal and gold mining, to fishing towns and logging communities, the book explores the legacies of boom and bust economies, social memory, trauma and identity, the interactions between power and knowledge and the implications for adaptive governance. Balancing conceptual and theoretical understandings with empirical and practical knowledge of resource communities, natural resource use and social-ecological relationships, the book argues that solutions for individual communities need to be embraced in the community and not just in the perspectives of visiting experts. Linking the past, present and futures of resource communities in a new way, the book concludes by providing practical recommendations for breaking open dependencies on the past, including deepening awareness of the social, economic and environmental contexts, establishing strong governance and developing community strategies, plans and policies for the future. This book will be of great interest to students and scholars of natural resource governance and management, extractive industries, environmental policy, community planning and development, environmental geography and sustainable development, as well as policymakers involved in supporting community development in natural resource-dependent communities across the world.
Resource Communities: Past Legacies and Future Pathways (Earthscan Studies in Natural Resource Management)
by Kristof Van Assche Monica Gruezmacher Lochner Marais Xaquin Perez-SindinThis book provides an innovative approach to understanding the governance of resource communities, by showcasing how the past and present informs the future. Resource communities have complicated relationships with the past, and this makes their relationship with the future, and the future itself, also complicated. The book digs deeply into the myriad legacies left by a history of resource extraction in a community and makes use of interdisciplinary and transdisciplinary perspectives to understand the complex issues being faced by a range of different communities that are reliant on different types of resources across the world. From coal and gold mining, to fishing towns and logging communities, the book explores the legacies of boom and bust economies, social memory, trauma and identity, the interactions between power and knowledge and the implications for adaptive governance. Balancing conceptual and theoretical understandings with empirical and practical knowledge of resource communities, natural resource use and social-ecological relationships, the book argues that solutions for individual communities need to be embraced in the community and not just in the perspectives of visiting experts. Linking the past, present and futures of resource communities in a new way, the book concludes by providing practical recommendations for breaking open dependencies on the past, including deepening awareness of the social, economic and environmental contexts, establishing strong governance and developing community strategies, plans and policies for the future. This book will be of great interest to students and scholars of natural resource governance and management, extractive industries, environmental policy, community planning and development, environmental geography and sustainable development, as well as policymakers involved in supporting community development in natural resource-dependent communities across the world.
Spon's External Works and Landscape Price Book 2024 (Spon's Price Books)
Compiled by AECOM, the 2024 edition has been updated with the latest pricing information to help you manage your projects over the next 12 months through this challenging period of high inflation and financial uncertainty. It covers all the items to be found in hard and soft landscape contracts, and forms an indispensable reference book for quantity surveyors, landscape architects, contractors and local authority managers – essential for compiling estimates, specifications, bills of quantities and works schedules – no matter what the size of the project being undertaken. All prices have been updated via a short-term inflationary forecast combined with AECOM’s market intelligence to ensure you have the most accurate cost data available. Activity descriptions and build ups have been updated to reflect changes to standard specifications, Building Regulation changes, emerging practices, and changing outputs All the standard features you have come to expect from SPON'S are also included: Material and measured work prices covering contract items from preliminaries and site clearance and encompassing the core external works activities Full breakdowns into labour, materials and other components Detailed guidance on wage rates, landscape consultants’ fee scales An extensive Approximate Estimates section for rapid spot estimating Included within the inside front cover of every book is a VitalSource eBook redemption code giving one user access to the content digitally until the end of December 2024.
Professionalization in the Creative Sector: Policy, Collective Action, and Institutionalization (Routledge Research in the Creative and Cultural Industries)
This book seeks to better understand the processes and influences that have driven professionalization in the arts. It develops an analytical framework that examines how processes of professionalization that typically influence and shape work conditions and occupational status are, in the creative sector, augmented by atypical worker efforts and choices to self-structure their protean careers. The book brings together a collection of works that explore the specific trajectories of professionalization in a variety of creative occupations as well as the formative processes that work across many creative occupations. In particular, the scholarship presented focuses on the interaction of three key variables: field growth and institutionalization, mutual benefit organization within fields and occupations, and the intervention of cultural policy to validate and foster professional support structures. In the broader context of expanding globalization, growing awareness of diversity, and tectonic shifts in technology, this volume unveils research-based implications for cultural policy, cultural workers, and cultural organizations. This book will be of interest to researchers, creative professionals, as well as undergraduate and graduate-level students in the fields of arts administration and culture.
Spon's External Works and Landscape Price Book 2024 (Spon's Price Books)
Compiled by AECOM, the 2024 edition has been updated with the latest pricing information to help you manage your projects over the next 12 months through this challenging period of high inflation and financial uncertainty. It covers all the items to be found in hard and soft landscape contracts, and forms an indispensable reference book for quantity surveyors, landscape architects, contractors and local authority managers – essential for compiling estimates, specifications, bills of quantities and works schedules – no matter what the size of the project being undertaken. All prices have been updated via a short-term inflationary forecast combined with AECOM’s market intelligence to ensure you have the most accurate cost data available. Activity descriptions and build ups have been updated to reflect changes to standard specifications, Building Regulation changes, emerging practices, and changing outputs All the standard features you have come to expect from SPON'S are also included: Material and measured work prices covering contract items from preliminaries and site clearance and encompassing the core external works activities Full breakdowns into labour, materials and other components Detailed guidance on wage rates, landscape consultants’ fee scales An extensive Approximate Estimates section for rapid spot estimating Included within the inside front cover of every book is a VitalSource eBook redemption code giving one user access to the content digitally until the end of December 2024.
Professionalization in the Creative Sector: Policy, Collective Action, and Institutionalization (Routledge Research in the Creative and Cultural Industries)
by Margaret J. Wyszomirski WoongJo ChangThis book seeks to better understand the processes and influences that have driven professionalization in the arts. It develops an analytical framework that examines how processes of professionalization that typically influence and shape work conditions and occupational status are, in the creative sector, augmented by atypical worker efforts and choices to self-structure their protean careers. The book brings together a collection of works that explore the specific trajectories of professionalization in a variety of creative occupations as well as the formative processes that work across many creative occupations. In particular, the scholarship presented focuses on the interaction of three key variables: field growth and institutionalization, mutual benefit organization within fields and occupations, and the intervention of cultural policy to validate and foster professional support structures. In the broader context of expanding globalization, growing awareness of diversity, and tectonic shifts in technology, this volume unveils research-based implications for cultural policy, cultural workers, and cultural organizations. This book will be of interest to researchers, creative professionals, as well as undergraduate and graduate-level students in the fields of arts administration and culture.
The World's Biggest Cash Machine: Manchester United, the Glazers, and the Struggle for Football's Soul
by Chris BlackhurstFrom Chris Blackhurst, the former Editor of the Independent, comes The World's Biggest Cash Machine, a gripping and tightly reported account of how the Glazers, owners of Manchester United, became the most maligned figures in the Premier League, and how they changed the beautiful game forever.Manchester United’s supporters span the globe and cross generations. But, with few exceptions, they are united in their anger with the American family who bought their club in 2005, plunging it into record levels of debt. The Glazers’ reign has become synonymous with the financialization of football, and has coincided with fan protests and a decline of Manchester United’s fortunes on the pitch . . . if not on the balance sheet.But what defines this secretive family, and do these astute businessmen deserve the opprobrium they receive? In this captivating account, informed by interviews with key figures behind the scenes, journalist and commentator Chris Blackhurst charts the gripping story of the world’s biggest football club – as well as exploring the wider transformation of the Premier League into a playground for billionaire owners.'Packed with insights and details that will both amaze and appal you . . . if it doesn't make you angry, you need to check your pulse' – Oliver Bullough, author of Moneyland, on Too Big to Jail
Financial Markets and Foreign Direct Investment in Greater China
by Hung-Gay Fung Yahong ZhangBased on rigorous state-of-the-art research techniques, this book deals with critical issues regarding China's financial markets and foreign direct investment -- key components of China's economic transformation.
Alternatives to Economic Orthodoxy: Reader in Political Economy
by Randy AlbeldaExploring the question of whether China's peasantry was a revolutionary force, this volume pays particular attention to the first half of the 20th century, when peasant-based conflict was central to nationwide revolutionary processes. It traces key themes of social conflict and peasant resistance.
The Job Market of the Future: Using Computers to Humanize Economies
by James Cooke BrownThis book presents a bold, new invention - the Computerized Job Market (CJM) - that could, in the future, come to replace the labor market as we and our forebears have known it since the industrial revolution. James Cooke Brown, who also invented the popular board game Careers, first introduced CJM's in his science fiction book The Troika Incident. The Job Market of the Future is written in a non-academic, non-technical style and is set in the not-too-distant future - in a world that we will very likely see if the present course of unhindered, reckless "globalization" continues. The author presents the case for his CJM model; how it will be constructed; the built in safeguards for both individuals and society; how it will operate for the end-user; and what the long- and short-term economic, social, and political benefits will be. Ultimately, this book is not about problems or policy issues; it is about finding a permanent answer to the most important long-term problem that faces everyone on Earth: finding and keeping a quality job with a "living wage."
The Science and Art of Branding
by Giep Franzen Sandra E. MoriartyThis innovative work provides a state-of-the-art overview of current thinking about the development of brand strategy. Unlike other books on branding, it approaches successful brand strategy from both the producer and consumer perspectives. "The Science and Art of Branding" makes clear distinctions among the producer's intentions, external brand realities, and consumer's brand perceptions - and explains how to fit them all together to build successful brands. Co-author Sandra Moriarty is also the author of the leading Principles of Advertising textbook, and she and Giep Franzen have filled this volume with practical learning tools for scholars and students of marketing and marketing communications, as well as actual brand managers. The book explains theoretical concepts and illustrates them with real-life examples that include case studies and findings from large-scale market research. Every chapter opens with a mini-case history, and boxed inserts featuring quotes from experts appear throughout the book. "The Science and Art of Branding" also goes much more deeply than other works into the core concept of brand equity, employing new measurement systems only developed over the last few years.
Electronic Performance Support: Using Digital Technology to Enhance Human Ability
by Paul van SchaikDespite ubiquitous powerful technologies such as networked computers, global positioning systems, and cell phones; human failures in decision-making and performance continue to have disastrous consequences. Electronic Performance Support: Using Digital Technology to Enhance Human Ability, reminds everyone involved in education, training, human performance engineering, and related fields of the enormous importance of this area. Ironically, the more complex technology becomes, the more performance support may be needed, and that's why the extraordinary expertise shared in this book is especially valuable. The authors emphasize the psychological aspects of performance support, the fundamental limitations of human memory, perception, cognition, conation, and psychomotor skills and how they can be reduced through electronic performance support, as one of the most important pursuits of this century. Readers will find the material presented extremely useful because of its generic basis - which underlines much of the contemporary use of electronic technology for supporting people who are engaged in problem-solving activities. At the same time, the book gives examples of the application of electronic performance support in a number of specific domains. Possible future developments for electronic performance support are also discussed. The technological challenges we face today, both globally and locally, are more urgent than most people seem willing to acknowledge, and there is no time to waste putting the ideas expressed in this book into action.
Beyond Kolkata: Rajarhat and the Dystopia of Urban Imagination (Cities and the Urban Imperative)
by Ishita Dey Ranabir Samaddar Suhit K. SenThis book examines the politics behind, and the socio-economic and ecological repercussions of, the making of a new township, variously called New Town, Megacity or Jyoti Basu Nagar, in Rajarhat near Kolkata. Conceived by the West Bengal state government in the mid-1990s, in pandering to the vision of urban planners of creating a hi-tech town beyond an unruly, crowded Kolkata, and feeding the hunger of realtors and developers, the city is built on the foundations of coercive, even violent, land acquisition, state largesse and corruption — and at the cost of erasing a self-sufficient subsistence economy and despoiling a fragile environment. Yet, after its completion and departure of construction labour, the new town appears as a necropolis, a ghost city, that belies its promised image of an urban utopia, even as the displaced locals lead a precarious, mobile existence as ‘transit labour’, engaged in odd and informal jobs. Written on the basis of intensive fieldwork, government documents, court records, and chronicles of public protests, this book broadly analyses the politics and economics of urbanisation in the age of post-colonial capitalism, particularly the paradoxical combination of neoliberal and primitive modes of capital accumulation upon which the global emergence of ‘new towns’ is based. Departing from the dominant styles of urban studies that focus on cultural or spatial analysis of cities, the authors show the links between changes in space, technology, political economy, class composition, and forms of urban politics which give concrete shape to a city. It will immensely interest those in sociology, political science, economics, development studies, urban studies, policy and governance studies, and history.
India in the Contemporary World: Polity, Economy and International Relations
by Jakub Zaj 261 Czkowski Jivanta Schottli Manish ThapaThis book brings together Indian and European perspectives on India’s polity, economy and international strategy. It explores internal, regional and global determinants shaping India’s status, position and goals in the early 21st century. Through an array of methodological and theoretical approaches, it presents debates on democracy, economic development, foreign and security policy, and the course of India–European Union relations. The volume will prove invaluable to scholars and students of international relations, politics, economics, history, and development studies, as well as policy makers and economists.
Variable Quality in Consumer Theory: Towards a Dynamic Microeconomic Theory of the Consumer
by W.M. WadmanExamines consumer decision-making on products and services of variable quality at the level of retail markets. Addresses for the first time consumer-producer interaction at the level of the individual consumer; issues of quality, consumption experience, and willingness-to-pay, as exhibited by individual consumers; and how these issues affect the decision-making process.
Child Labor: An American History
by Hugh D HindmanDespite its decline throughout the advanced industrial nations, child labor remains one of the major social, political, and economic concerns of modern history, as witnessed by the many high-profile stories on child labor and sweatshops in the media today. This work considers the issue in three parts. The first section discusses child labor as a social and economic problem in America from an historical and theoretical perspective. The second part presents child labor as National Child Labor Committee investigators found it in major American industries and occupations, including coal mines, cotton textile mills, and sweatshops in the early 1900s. Finally, the concluding section integrates these findings and attempts to apply them to child labor problems in America and the rest of the world today.
Controversy in Marketing Theory: For Reason, Realism, Truth and Objectivity
by Shelby D. HuntIn this book distinguished theorist and author Shelby D. Hunt analyzes the major controversies in the "philosophy debates" raging throughout the field of marketing. Using an historical approach, Hunt argues against relativism and for scientific realism as a philosophy for guiding marketing research and theory. He also shows how the pursuit of truth and objectivity in marketing research are both possible and desirable. Specific controversies analyzed in the book include: Does positivism dominate marketing research? Does positivism imply quantitive methods? Is relativism an appropriate foundation for marketing research? Does relativism imply pluralism, tolerance, and openness? Should marketing pursue the goal of objective research? An ideal companion to Hunt's classic text, Foundations of Marketing Theory, this volume will be equally useful on its own in any graduate level course on marketing theory.
Tourism in Pacific Islands: Current Issues and Future Challenges (Contemporary Geographies of Leisure, Tourism and Mobility)
by Stephen Pratt David HarrisonPacific Island Countries have been shown to be especially vulnerable to such external influences as natural disasters, political unrest and downturns in the global economy and their tourism industries have been notably affected. In particular, they typically have a narrow resource base and a fragile and often vulnerable natural environment. While there is some research on islands and small states, there is a dearth of information on the South Pacific and very little research is being undertaken in the region compared to other geographical regions in the world. This volume brings together current work in Pacific Island tourism. In this collection, three main themes arise: Images of the South Pacific; Socio-economic Impacts of Tourism; and Pacific Island Countries and the Outside World. The first focus is on the question of image, namely, stereotypes of a destination held by tourists and potential tourists, the extent to which residents, for their part, really welcome visitors, and the role tourism might play in changing pre-established images. The second theme is tourism's impacts, notably the economic and socio-cultural effects of international tourism's intrusion in the region which, though often hotly debated, have attracted relatively little empirical research. The third focus is on the challenges of how PICs articulate with their external geo-political and physical environment. These involve existing relations with formal colonial centres, geographical isolation, the need for greater air access to the outside world and for more tourists, and the continuing threat to several PICs of global warming, which increased air travel will inevitably exacerbate. This text will be of interest to tourism students, researchers and academics in the fields of tourism, development studies and cultural studies.
The New Brand Spirit: How Communicating Sustainability Builds Brands, Reputations and Profits
by Christian Conrad Marjorie Ellis ThompsonEffective sustainability communication can deliver business value. Get it wrong, however, and the reputational damage will be costly. Stakeholders, and the general public as well as activists, are unforgiving of companies whose products, services, business practices or culture fall short of their socially responsible rhetoric. Based on close to one hundred in-depth interviews with leading experts, Christian Conrad and Marjorie Thompson's The New Brand Spirit helps corporate communications and marketing professionals tackle this conundrum by providing a first-hand view of eight distinct and relevant stakeholder perspectives. Nineteen comprehensive and well-researched best practice cases from sustainability leaders like IBM, Unilever, Marks & Spencer and Puma will inspire all those tasked with communicating sustainability with practical and applicable tools and lessons learned. The result is a book that will enable senior executives, corporate communication professionals and brand managers to decide when, to whom and how to communicate sustainability related messages - and when not to.
Medical Innovation: Science, technology and practice (Routledge International Studies in Health Economics)
by Davide Consoli Andrea Mina Richard R. Nelson Ronnie RamloganThis book brings together a collection of empirical case studies featuring a wide spectrum of medical innovation. While there is no unique pathway to successful medical innovation, recurring and distinctive features can be observed across different areas of clinical practice. This book examines why medical practice develops so unevenly across and within areas of disease, and how this relates to the underlying conditions of innovation across areas of practice. The contributions contained in this volume adopt a dynamic perspective on medical innovation based on the notion that scientific understanding, technology and clinical practice co-evolve along the co-ordinated search for solutions to medical problems. The chapters follow an historical approach to emphasise that the advancement of medical know-how is a contested, nuanced process, and that it involves a variety of knowledge bases whose evolutionary paths are rooted in the contexts in which they emerge. This book will be of interest to researchers and practitioners concerned with medical innovation, management studies and the economics of innovation. Chapter 5 of this book is freely available as a downloadable Open Access PDF at http://www.taylorfrancis.com under a Creative Commons Attribution-Non Commercial-No Derivatives (CC-BY-NC-ND) 3.0 license.
China's Retreat from Equality: Income Distribution and Economic Transition
by Carl Riskin Zhao Renwei Li ShihA collection of 13 essays based on two national surveys of household income in China - in 1985 and 1995 - and prepared and carried out by the research team. These essays explore a wide range of aspects of the rapidly changing income distribution during this period.
Child Labor: An American History
by Hugh D HindmanDespite its decline throughout the advanced industrial nations, child labor remains one of the major social, political, and economic concerns of modern history, as witnessed by the many high-profile stories on child labor and sweatshops in the media today. This work considers the issue in three parts. The first section discusses child labor as a social and economic problem in America from an historical and theoretical perspective. The second part presents child labor as National Child Labor Committee investigators found it in major American industries and occupations, including coal mines, cotton textile mills, and sweatshops in the early 1900s. Finally, the concluding section integrates these findings and attempts to apply them to child labor problems in America and the rest of the world today.
Three Worlds of Labour Economics
by Garth L. Mangum P. PhilipsFirst Published in 1988. More than ever before, the economics profession is divided among three competing schools of thought. Especially in labor economics, neoclassical, institutional, and radical perspectives contend, each approaching its analysis of issues from different world views and separate sets of assumptions. This book presents four issues in labor economics, income distribution, racial discrimination, comparable worth and the international division of labor.