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Public House and Beverage Management: Key Principles and Issues
by Michael Flynn Caroline Ritchie Andrew Roberts'Public House & Beverage Management' provides students with a practical guide to the management aspects of the licensed trade industry. 'Public House & Beverage Management' introduces students to:* Key players* Variations in service offer* Types of management arrangement (managed, leased, tenanted, franchise, freehouse)* Customers and segments* Labour markets and employees* Key elements in the business units* Retailing skills.The combined experiences of the authors are reflected in the text, as between them they have a vast range of experience as: publican, hotelier, chef and sommelier. Enhanced by this is their teaching and research covering food service, cellar management, marketing and wines and spirit education.
Public House and Beverage Management: Key Principles and Issues
by Michael Flynn Caroline Ritchie Andrew Roberts'Public House & Beverage Management' provides students with a practical guide to the management aspects of the licensed trade industry. 'Public House & Beverage Management' introduces students to:* Key players* Variations in service offer* Types of management arrangement (managed, leased, tenanted, franchise, freehouse)* Customers and segments* Labour markets and employees* Key elements in the business units* Retailing skills.The combined experiences of the authors are reflected in the text, as between them they have a vast range of experience as: publican, hotelier, chef and sommelier. Enhanced by this is their teaching and research covering food service, cellar management, marketing and wines and spirit education.
Quality Issues in Heritage Visitor Attractions
by Ian Yeoman* Quality as a tool for success*Covers a diverse range of quality issues and theories in the context of heritage attractions* Well-respected international contributor team of academics and practitionersHeritage Tourism is the fastest growing component of the tourism market. Tourists have more choices than ever and their past experiences and future expectations make them even more discerning customers. A focus on quality can assist with customer satisfaction and business excellence. This new book on Quality issues brings together a range of specialists who lead us from the evolution of quality to our current position on the quality roadmap. It provides a toolkit to assist on the continuous quality improvement journey and presents a vision of what lies ahead in this new millennium.'Quality Issues in Heritage Visitor Attractions' will prove an invaluable guide for students and practitioners in the field s of Heritage, Visitor Attractions and Tourism in general.Divided into six sections this text presents a different 'flavour' of quality by looking at aspects such as critical success factors for heritage organizations, methods of quality improvement, developing the concept and offering, quality tools for managers, managing the quality workforce and the future.
Quality Issues in Heritage Visitor Attractions
by Ian Yeoman* Quality as a tool for success*Covers a diverse range of quality issues and theories in the context of heritage attractions* Well-respected international contributor team of academics and practitionersHeritage Tourism is the fastest growing component of the tourism market. Tourists have more choices than ever and their past experiences and future expectations make them even more discerning customers. A focus on quality can assist with customer satisfaction and business excellence. This new book on Quality issues brings together a range of specialists who lead us from the evolution of quality to our current position on the quality roadmap. It provides a toolkit to assist on the continuous quality improvement journey and presents a vision of what lies ahead in this new millennium.'Quality Issues in Heritage Visitor Attractions' will prove an invaluable guide for students and practitioners in the field s of Heritage, Visitor Attractions and Tourism in general.Divided into six sections this text presents a different 'flavour' of quality by looking at aspects such as critical success factors for heritage organizations, methods of quality improvement, developing the concept and offering, quality tools for managers, managing the quality workforce and the future.
Quest for Adventure: Remarkable feats of exploration and adventure
by Sir Chris BoningtonQuest for Adventure is a collection of stories written by Sir Chris Bonington looking at the adventurous impulse which has driven men and women to achieve the impossible in the face of Earth’s elements: crossing its oceans, deserts and poles; canoeing its rivers; climbing its mountains, and descending into its caves.Bonington selects seventeen of the most thrilling expeditions and adventures of the mid-late twentieth century, uncovering the common thread that drives men and women to achieve the impossible. Following a new preface, he charts such outstanding achievements as Thor Heyerdahl’s Kon-Tiki voyage across the Pacific Ocean; Francis Chichester’s round-the-world tour in his boat Gipsy Moth IV; the race for the first non-stop circumnavigation of the globe under sail; and Ice Bird’s sail around Antarctica.Away from the ocean, the travels of one of the world’s most outstanding desert explorers, Wilfred Thesiger, are detailed, journeying through what is menacingly called the Empty Quarter. Bonington returns to familiar ground as he writes about some exceptional mountain adventures, including the 1970 ascent of the South Face of Annapurna; Hillary and Tenzing’s first ascent of Everest; Reinhold and Gunther Messner on Nanga Parbat; Andy Cave’s triumph and tragedy on Changabang; and the Warren-Harding-led first ascent of The Nose of El Capitan in Yosemite. Wally Herbert’s team crossing of the Arctic Ocean and the equally gruelling Fuchs/Hillary crossing of Antarctica are written about in detail.More recent adventures include the race to make the first circumnavigation of the globe by balloon – a high-stakes race with a high-profile cast, including Richard Branson and Steve Fossett. Quest for Adventure concludes with an account of the cave diving epic the Dead Man’s Handshake, leaving the reader with a chill in their spine and an appreciation for the natural wonders below the Earth’s surface.Bonington’s eloquent writing on a subject in which he is a passionate authority makes for a highly engrossing read for adventurers and armchair explorers alike.
A Ride In The Neon Sun: A Gaijin in Japan
by Josie DewIt's not easy landing unprepared in a country like Japan. The eccentricities of the calendar, the indecipherable postal system, not to mention the alien alphabet, language and culture, have all to be confronted before the disorientated traveller can feel at ease. Trying to ride a bicycle through the streets of one of the most congested cities in the world would seem to compound your problems. For Josie Dew, however, with over 200,000 miles already clocked up in the saddle few things could be more challenging - or for the reader of A RIDE IN THE NEON SUN, more wonderfully entertaining. From Kawasaki to Kagoshima, Odawara to Okinawa, Josie discovered a nation rich in dazzling contrasts. The neon and concrete were there in greater abundance than even she had imagined, but so too were bottomless baths, love burgers, long-tailed cocks, musical toilet rolls, oriental Elvises, cardboard police and a sense of fun belying the population's rigourous work ethic. Far from being the reserved race that she had heard about, the Japanese welcomed her into their homes with bountiful smiles and bows - and skin-scorching baths.
Riding with Ghosts: An Englishwoman's 4,000 Mile Solo Cycle Ride From Seattle To Mexico (Eye Classics #0)
by Gwen MakaGwen Maka, a forty-something Englishwoman, was told by everyone that her dream was impossible. Gwen's solo ride takes us across the deserts and vanished Indian trails of the American West, over the snow-peaked Rocky Mountains, down Mexico's Baja coast and finally into the sub-tropics of Central America. Her journey is intertwined with the legends of past events; as she rides through unwordly landscapes, the ghosts of the American Indians and pioneers who shaped the Americas travel with her. Riding with Ghosts is Gwen's frank but never too serious account of her epic 7,500 mile cycling tour. She handles exhaustion, climatic extremes, lechers and a permanently saddle-sore bum in a gutsy, hilarious way. Her journey is a testimony to the power of determination.
Roses are Red (Alex Cross #6)
by James PattersonA series of meticulously planned bank robberies ends in murder, and detective Alex Cross must pit his wits against the bizarre and sadistic mastermind behind the crimes. Although torn between dedication to his job and commitment to his family, Cross cannot ignore the case, despite the risks he knows will come with hunting down a killer - and the heartbreaking cost. James Patterson's bestseller takes us from deep inside the crazy world of a psychopath's masquerade right to the heart of fiction's most brilliant detective, Alex Cross, in an explosive tale where mind games lead to violence and the slightest mistake will be punished with death.
Routledge Revivals (2000): An Encyclopedia
by John Block Friedman Kristen Mossler FiggFirst published in 2000, Trade, Travel, and Exploration: An Encyclopedia covers the people, places, technologies, and intellectual concepts that contributed to trade, travel and exploration during the Middle Ages, from the years C.E. 525 to 1492.This comprehensive reference work contains entries on a large number of subjects, including familiar topics such as the voyages of Columbus and Marco Polo, and also information that is more difficult to find, for example, the traditions of travel among Muslim women and the influence of Viking travel on navigation and geographical knowledge. Bringing together more than 175 scholars from a variety of disciplines, it minimizes Eurocentric bias and offers extensive coverage of such topics as travel within Inner Asia, Mongol society, and the spread of Buddhism. Including an extensive map program and more than 125 illustrations, as well as bibliographies, a comprehensive index and "see also" references, Medieval Trade, Travel, and Exploration is a valuable reference guide for undergraduate and graduate students, scholars and also the general reader.
Routledge Revivals (2000): An Encyclopedia
by John Block Friedman Kristen Mossler FiggFirst published in 2000, Trade, Travel, and Exploration: An Encyclopedia covers the people, places, technologies, and intellectual concepts that contributed to trade, travel and exploration during the Middle Ages, from the years C.E. 525 to 1492.This comprehensive reference work contains entries on a large number of subjects, including familiar topics such as the voyages of Columbus and Marco Polo, and also information that is more difficult to find, for example, the traditions of travel among Muslim women and the influence of Viking travel on navigation and geographical knowledge. Bringing together more than 175 scholars from a variety of disciplines, it minimizes Eurocentric bias and offers extensive coverage of such topics as travel within Inner Asia, Mongol society, and the spread of Buddhism. Including an extensive map program and more than 125 illustrations, as well as bibliographies, a comprehensive index and "see also" references, Medieval Trade, Travel, and Exploration is a valuable reference guide for undergraduate and graduate students, scholars and also the general reader.
Scott And Amundsen: The Last Place on Earth (Exploration Ser.)
by Roland HuntfordAt the beginning of the twentieth century, the South Pole was the most coveted prize in the fiercely nationalistic modern age of exploration. In the brilliant dual biography, the award-winning writer Roland Huntford re-examines every detail of the great race to the South Pole between Britain's Robert Scott and Norway's Roald Amundsen. Scott, who dies along with four of his men only eleven miles from his next cache of supplies, became Britain's beloved failure, while Amundsen, who not only beat Scott to the Pole but returned alive, was largely forgotten. This account of their race is a gripping, highly readable history that captures the driving ambitions of the era and the complex, often deeply flawed men who were charged with carrying them out.THE LAST PLACE ON EARTH is the first of Huntford's masterly trilogy of polar biographies. It is also the only work on the subject in the English language based on the original Norwegian sources, to which Huntford returned to revise and update this edition.
The Search For Shangri-La: A Journey into Tibetan History
by Charles AllenThe idea of a hidden refuge, a paradise far from the stresses of modern life, has universal appeal. In 1932 the writer James Hilton coined the word 'Shangri-La' to describe such a place, when he gave that name to a hidden valley in the Himalayas in his novel LOST HORIZON.In THE SEARCH FOR SHANGRI-LA acclaimed traveller and writer Charles Allen explores the myth behind the story. He tracks down the sources that Hilton drew upon in writing his popular romance, and then sets out to discover what lies behind the legend that inspired him. In the course of a lively and amusing account of his four journeys into Tibet, Allen also gives us a controversial new reading of the country's early history, shattering our notions of Tibet as a Buddhist paradise and restoring the mysterious pre-Buddhist religion of Bon to its rightful place in Tibetan culture. He also locates the lost kingdom of Shang-shung and, in doing so, the original Shangri-La itself: in an astounding gorge beyond the Himalayas, full of extraordinary ruins.
The Secret Knowledge of Water: There Are Two Easy Ways to Die in the Desert: Thirst and Drowning
by Craig ChildsDeserts are environments that can be inhospitable even to seasoned explorers. Craig Childs has spent years in the deserts of the American West, and his treks through arid lands in search of water reveal the natural world at its most extreme.
Shackleton's Boat Journey: A True Story Of Antarctic Survival
by Frank Arthur WorsleyThis is an account of the Shackleton boat journey. The journey began in August 1914 in London and the next the world knew of Shackleton was in May 1916, when three ragged men staggered into the whaling station at Grytviken on South Georgia. Written by the Captain of the Endurance, the ship used by Shackleton on his 1914-16 ill-fated journey, this book is a remarkable tale of courage and bravery in the face of extreme odds and a vivid portrait of one of the world's greatest explorers.
The Singing Line: Tracking The Australian Adventures Of My Intrepid Victorian Ancestors (Compass Ser.)
by Alice ThomsonThe story of the man who strung the telegraph across Australia, and the woman who gave her name to Alice Springs. In 1855 an impoverished young scientist from Greenwich told his guardian that he was off to chance his luck in Australia - as Government Astronomer and Superintendent of Telegraphs for the small colony of South Australia. With him went his young wife Alice - after whom Alice Springs would be named. For Charles Todd was following a dream - the near impossible task of stringing a telegraph wire across one of the last uncrossed colonial wilderness, and finally connecting Australia with Britain. In 1997, their great-great-granddaughter Alice followed in their footsteps. Her plan was to track the telegraph and her ancestors, from Adelaide over the thousands of miles of desert, outback, swamp and mountain that Charles Todd had crossed in the 1860s with his 400 men.
A Slender Thread: Escaping Disaster in the Himalaya
by Stephen VenablesTogether with Chris Bonington and other distinguished British climbers, Stephen Venables was high on the unclimbed and sacred mountain of Panch Chuli when, at 1am on a dark Himalayan night, his abseil failed and he fell catastrophically, somersaulting from rock to rock and landing, seriously-wounded, at the end of a rope suspended above a 50-degree icefield. This is the story of his arduous and almost miraculous survival, and of the brilliant, committed teamwork which brought him to safety.
The Snakebite Survivors' Club: Travels Among Serpents
by Jeremy SealJeremy Seal travels to the USA, Africa, Australia and India to meet people living amongst the world's deadliest snakes - and attempts to overcome his personal fear in the process. The compelling narrative is linked by a real-life murder mystery - a fundamentalist preacher attempts to get away with the perfect murder by forcing his wife, at gunpoint, to put her hands in the boxes where he keeps his rattlesnakes . . . 'Travel books don't come much quirkier than Jeremy Seal's compelling little treasure...a thrilling read' Daily Mail 'Seal's descriptions of the creatures themselves are elegent, exotic and sensual, and he is never better than when he falls into a kind of hypnotic clarity, animating the colour, shape, movement and character of his animals' Simon Armitage, Sunday Times 'Highly entertaining...an intelligent and richly enjoyable work' Mail on Sunday 'Seal is a brilliant writer and, quite possibly, a life-saving one' Evening Standard 'Spritely...[Seal] is a deft stylist. Dialogue and dialect are adroitly handled, jokes judiciously lobbed in to leaven the mix...Jeremy Seal is a very good writer and a very interesting one' Daily Telegraph
Spanish Lessons: How one family found their place in the sun
by Derek LambertTired of his life as a globe-trotting journalist, and desperate to finish his latest novel, writer Derek Lambert decides to settle with his new wife and young son in a mouldering casita nestled among citrus groves inland of the Costa Blanca.As he sets about restoring his house and learning to live the ordinary life of a Spanish villager, Lambert introduces us to a Spain far removed from the tourist traps and thumping discos of the Costas, and soon discovers that adapting to this new life is not as easy as he imagined. He employs a roofer who's afraid of heights, a plumber confounded by a blocked pipe and bumbles through Spanish lessons with a mocking classmate who challenges him to a public arm-wresting contest. Then just when it seems that nothing more could go wrong, the Lamberts face Spain's first snowstorm in many years.Written in the jaunty, anecdotal style of Peter Mayle and Bill Bryson, this is a warm, affectionate and often hilarious portrait of life as a foreigner in rural Spain.
Stats To Go
by John Buglear'Stats to Go' is a user-friendly guide for hospitality, leisure and tourism students who need to learn statistics and statistical techniques. 'Stats to go' is an ideal companion to hospitality, leisure and tourism studies as the breadth of coverage supports all taught numerical aspects of these types of course. Examples from hospitality, leisure and tourism organizations: * licensed premises* fast food outlets* hotels * theme parksand their environments are used to illustrate key issues of the text.The area of quantitative methods is one which many students find unapproachable or daunting. With the use of a clear learning structure, and a user friendly, non-theoretical approach, Buglear has created a text which students and lecturers alike will find indispensable.
Stats To Go
by John Buglear'Stats to Go' is a user-friendly guide for hospitality, leisure and tourism students who need to learn statistics and statistical techniques. 'Stats to go' is an ideal companion to hospitality, leisure and tourism studies as the breadth of coverage supports all taught numerical aspects of these types of course. Examples from hospitality, leisure and tourism organizations: * licensed premises* fast food outlets* hotels * theme parksand their environments are used to illustrate key issues of the text.The area of quantitative methods is one which many students find unapproachable or daunting. With the use of a clear learning structure, and a user friendly, non-theoretical approach, Buglear has created a text which students and lecturers alike will find indispensable.
Tea for Two (with No Cups)
by Polly BengePacking away her tutu and pointe shoes and donning cycling shorts and yellow Lycra, professional dancer Polly Benge took the decision to follow her heart. She soon found herself ferociously pedaling up mountains in India, staring at the increasingly distant backside of her beloved Tim. But mere mountains were to be the least of her worries. Prior information about the unsmiling Border Officials, the surroundings of extreme poverty, the inadequacy of maps, the continual bouts of constipation, and the real danger of travelling through Assam may have persuaded her to stay at home. This was not the India of Raj palaces or holy Ghats but the dangerous and explosive region of the isolated northeast. Polly and Tim spent their nights huddled under mosquito nets in the middle of the jungle while outside barbarous militants hid from the Indian army, and by day they cycled through the intoxicating hills of Meghalaya and the tea gardens of Darjeeling and Assam. This expedition was to represent far more than a journey to find the perfect cup of tea; for Polly it was to be a test of stamina, self-belief, and most of all her love for Tim. If they could survive this, then she would leave her comfy world of dancing, friends, and family and move to New Zealand to be with him forever.
Tibetan Foothold
by Dervla MurphyAfter her epic journey from Ireland to India by bicycle in 1963, Dervla Murphy immersed herself in the life of the sub-continent, working for six months in an orphanage for Tibetan children in Northern India. She fell in love with the 'Tiblets' - the cheerful, uncomplaining, independent and affectionate children of the new Tibet-in-exile - but she also managed to explore India's Tibetan frontier, leaving the reader panting in her wake. Alongside her enchantment, Dervla became a perceptive witness to the realities of aid work: the corruption, smug piety and power struggles of the bureaucrats, and the dangerous, long-term side effects on the recipients - cultural enfeeblement and dependency. Tibetan Foothold not only confirmed Dervla's status as a traveller, but also revealed her to be a truly independent voice and an acute observer of politics and society.
Tourism Demand Modelling and Forecasting: Modern Econometric Approaches (Advances In Tourism Research Ser.)
by Haiyan Song Stephen F. WittThe phenomenal growth of both the world-wide tourism industry and academic interest in tourism over the last thirty years has generated great interest in tourism demand modelling and forecasting from both sectors. However, the tendency for researchers and practitioners engaged in quantitative causal tourism modelling and forecasting to run many regression equations and try to choose the 'best' model based on various parametric and non-parametric criteria has been widely criticised as failing to provide credible results. The aim of this book is to present the recent advances in econometric modelling methodology within the context of tourism demand analysis at a level that is accessible to non-specialists, and to illustrate these new developments with actual tourism applications. The book begins with an introduction to the fundamentals of tourism demand analysis, before addressing the problems of traditional tourism demand modelling and forecasting, i.e. data mining and spurious regression due to common trends in the time series. Three chapters explore the general-to-specific approach to tourism demand modelling and forecasting, including the use of autoregressive distributed lag processes, cointegration analysis and error correction models. The time varying parameter model together with the use of the Kalman filter as an estimation method is a useful tool for examining the effects of regime shifts on tourism demand elasticities: this is explored next. The panel data approach is introduced as a way of overcoming the problem of estimation and forecasting biases caused by insufficient time series data. The book concludes by evaluating the empirical forecasting performance of the various models and putting forward some general conclusions.
Tourism Demand Modelling and Forecasting
by Haiyan Haiyan Song S. F. WittThe phenomenal growth of both the world-wide tourism industry and academic interest in tourism over the last thirty years has generated great interest in tourism demand modelling and forecasting from both sectors. However, the tendency for researchers and practitioners engaged in quantitative causal tourism modelling and forecasting to run many regression equations and try to choose the 'best' model based on various parametric and non-parametric criteria has been widely criticised as failing to provide credible results. The aim of this book is to present the recent advances in econometric modelling methodology within the context of tourism demand analysis at a level that is accessible to non-specialists, and to illustrate these new developments with actual tourism applications. The book begins with an introduction to the fundamentals of tourism demand analysis, before addressing the problems of traditional tourism demand modelling and forecasting, i.e. data mining and spurious regression due to common trends in the time series. Three chapters explore the general-to-specific approach to tourism demand modelling and forecasting, including the use of autoregressive distributed lag processes, cointegration analysis and error correction models. The time varying parameter model together with the use of the Kalman filter as an estimation method is a useful tool for examining the effects of regime shifts on tourism demand elasticities: this is explored next. The panel data approach is introduced as a way of overcoming the problem of estimation and forecasting biases caused by insufficient time series data. The book concludes by evaluating the empirical forecasting performance of the various models and putting forward some general conclusions.
Tourism in South and Southeast Asia
by C. Michael Hall Stephen Page'Tourism in South and South East Asia' is a comprehensive and solid introduction to tourism in South and South East Asia with a specific appeal both to institutions in the region, and other institutions who wish to expose students to one of the most dynamic tourism regions in the world. Despite downturns in outbound tourism (due to the current economic crisis), inbound tourism from outside the region has continued to increase with governments placing more emphasis on the economic significance of tourism than ever. 'Tourism in South and South East Asia' is the first tourism book to deal comprehensively with the implications of the Asian economic crisis for tourism.With South and South East Asia set to be the fastest growing area of tourism activity in the world well into the next century, 'Tourism in South and South East Asia' is an essential text for students both within and outside of this region.Dealing with concepts, themes and issues which are pertinent to tourism development, planning, marketing and management; these two internationally known authors have produced an authoritative text that covers all aspects of this topic through the use of illustrative and relevant case studies.