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Human Rights During the COVID-19 Pandemic: The South Asian Experience
by M. Ehteshamul Bari Uday ShankarThis book sheds light on the fact that the proclamation of an emergency can be a legitimate constitutional method to take prompt preventative measures in protecting the interests of the society in times of grave crises. However, the exercise of emergency powers should not undermine a nation’s commitment to democratic values, such as maintaining the rule of law and upholding fundamental human rights. The COVID-19 pandemic has posed grave threats to the lives and health of individuals. However, since the constitutions of South Asian nations do not permit the proclamation of an emergency on health grounds, executives of these nations were constrained to rely, among other things, on ordinary legislation to tide over the threats posed by the pandemic. Although these statutes entrust the executive with extensive emergency powers, they do not simultaneously stipulate any safeguards subjecting the exercise of such powers to a reliable system of checks and balances. Accordingly, this book critically examines the exercise of emergency powers in the South Asian nations to tide over threats posed by the COVID-19 pandemic, which had a profoundly adverse impact on the human rights of individuals. Such exercise of powers was consistent with the general tendency demonstrated by succeeding generations of the executives in these nations to use emergency situations as the convenient means for imposing long-lasting limitations on the rights of individuals. Consequently, this book identifies the flaws, deficiencies, and lacunae of the legal framework in these nations, which permit the executive to assume unfettered power in the exercise of emergency measures at the expense of the liberty of individuals. Consequently, based on these findings, recommendations will be put forward for initiating reforms in these nations aimed at ensuring the maintenance of a delicate balance between the necessity to respond tograve threats and to simultaneously prevent undue intrusion on the fundamental human rights of individuals.
On the Alternative Punishment to the Death Penalty in China
by Gui HuangThis book presents a study of alternative penalties to the death penalty in China, aiming to promote theoretical exploration of death penalty reform in China as well as long-term penal reform. Currently, China is endeavouring to control the use of the death penalty and is gradually moving towards its abolition. The factors influencing the choice of the punishment option to replace the death penalty are complex and varied and include the traditional punishment culture, penalty concepts, the political system, the punishment system, public opinion and human rights, etc. Given the differences between China and developed Western democratic states, when we examine these influencing factors, we cannot ignore the culture of the punishment and the special political and legislation system in China. In this light, this work examined and analysed the factors that influence the choice of punishment option to replace the death penalty in this special political system with its clearly Chinese characteristics. Criminal policy and public opinion are two significant and typical factors involving obvious political considerations in China. The former normally reflects and carries out the will of the Government as expressed to the national management; the latter responds to the majority of citizens’ view on the current legal system and it is, to a great extent, the basis for national leadership’s running of the country. Even though life imprisonment without release (hereinafter, LWOR) has been stipulated by the Ninth Amendment for the crime of corruption, it should not be the preferable option as the alternative sanction to the death penalty because it is a kind of cruel torture and violates the constitutional principle of human rights protection. On the contrary, life imprisonment with possibility of release (hereinafter, LWPR) would be an option, but the termination mechanisms for inmates should be set out in accordance with the principle of proportional justice; aggravatedlife imprisonment can be chosen to replace the death penalty in China. In addition, there needs to be improvements made to the relevant criminal systems. By examining China's death penalty reform and long-term imprisonment reform, this book not only explains the methodology of the reform theoretically, but also pays attention to the issues of legislation and judicial practice. This book is of interest to scholars and researchers in the fields of criminal justice, penal reform issues, and crime control in China.
Learning from Weather Modification Law for the Governance of Regional Solar Radiation Management
by Manon SimonThis book investigates the role of cloud seeding laws in governing regional solar radiation management (SRM) activities. It challenges the prevailing belief that cloud seeding laws are irrelevant to regional SRM governance and argues for their applicability. Through case studies in Australia, Canada, and the United States, the book highlights the need for legal frameworks that promote cross-scale interactions, stakeholder participation, flexible decision-making, and conflict resolution. It advocates for adopting adaptive governance principles to effectively manage the risks and uncertainties associated with regional SRM interventions. By filling a gap in the existing literature, this book offers valuable insights and recommendations for the governance of regional SRM, shedding light on the potential of cloud seeding laws to inform and shape SRM governance frameworks. It provides a comprehensive analysis of the legal and normative aspects, offering practical guidance for policymakers, researchers, and stakeholders involved in regional SRM initiatives.
The Hidden Child Brides of the Syrian Civil War: Vulnerable and Voiceless in Human Rights Law and Practice (SpringerBriefs in Law)
by Simona StrungaruThis book provides a comprehensive account of one significantly underreported aspect of violence affecting young refugee girls today, that of forced child marriage. It examines the ongoing, insidious practice via the lens of international human rights laws and contextualising human rights laws and discourses in relation to Middle Eastern, Islamic, and Jordanian understandings of international law and human rights, where the practice in directly impacting young Syrian refugee girls who are seeking refuge in Jordan with their displaced families. The book finds that in a juxtaposition of human rights definitions and obligations, between the traditional and modern, the religious and the secular, there are mixed implications for the realisation of universal human rights and that this has consequences for the most vulnerable—child refugees. As a result, Syrian children exist in a precarious situation. They are living in a foreign state with an unclear legal status, are largely unidentified, and, in effect, stateless. It is in this liminal space that Syrian children are vulnerable and voiceless and highly exposed to forced marriages and the resultant violence and possibly death. While allowed to continue, the practice of child marriage not only severely impedes upon progressive international human rights efforts to eliminate gender-based violence, slavery, and discrimination, but significantly impacts on children’s physical, mental and emotional health, and their opportunities for growth and development in society. As a case study this book seeks to inform how vulnerable Syrian children have come to be increasingly confronted by child marriage and to consider why it occurred and continues to occur, even though the idea of children being forcibly marriage is considered ethically and legally objectionable within international human rights law.
Artificial Intelligence and the Law
by Tshilidzi Marwala Letlhokwa George MpediThis textbook offers a starting point for the education of attorneys and other legal professionals about the potential impact of artificial intelligence (AI) on the law, as well as a forum for discussing artificial intelligence's legal and ethical concerns. Intended for classroom use, this book will help students, legal professionals and policymakers alike. AI is swiftly transforming the world, including the legal system. Legal applications to areas such as ethics, human rights, climate change, labor law, health, social protection, inequality, lethal autonomous weapons, the criminal justice system and autonomous vehicles, contract drafting, legal investigation, criminal analysis and evidence investigation, utilize AI. As AI becomes more sophisticated, its impact on the law will likely increase.
Fußspuren von Feist in der europäischen Datenbankrichtlinie: Eine rechtliche Analyse der Gesetzgebung zum geistigen Eigentum in Europa
by Indranath GuptaIm Zusammenhang mit der Rechtsprechung zur Urheberrechtsfähigkeit einer Tatsachenzusammenstellung werden in diesem Buch die Fußspuren des in einer Entscheidung des Obersten Gerichtshofs der USA (Feist) vorgesehenen Standards in Europa ausfindig gemacht. Insbesondere wird untersucht, inwieweit diese Rechtsprechung mit dem in der Europäischen Union angenommenen und diskutierten Standard übereinstimmt. Oftmals bleiben die Gründe für die Rechtsetzung unbemerkt. Die zwingenden Umstände und die Geschichte, die dem Erlass eines Gesetzes vorausgehen, helfen dabei, die Ausgewogenheit einer bestimmten Gesetzgebung zu verstehen. Bei der Betrachtung des Prozesses der Verabschiedung der Datenbankrichtlinie (96/9/EG) wird in diesem Buch über die Bedenken nachgedacht, die im Zusammenhang mit der Feist-Entscheidung in Europa geäußert wurden.
Sexuelle und geschlechtsspezifische Gewalt im internationalen Recht: Internationale Institutionen zum Funktionieren bringen
by Bharat H. Desai Moumita MandalDieses Buch behandelt sexuelle und geschlechtsspezifische Gewalt (SGBV) gegen Frauen aus völkerrechtlicher Sicht. Es zeigt die Gründe für SGBV gegen Frauen auf, wobei der Schwerpunkt auf kulturellen Praktiken liegt, mit denen versucht wird, sie zu rechtfertigen, und verdeutlicht die rechtlichen Herausforderungen im Zusammenhang mit dem Thema sowohl für nationale als auch internationale Justizsysteme. Die sieben Kapitel des Buches sind: i) Einleitung ii) SGBV ein globales Problem; iii) Internationaler Rechtsschutz; iv) Rolle der internationalen Institutionen; v) Rolle kultureller Faktoren und vi) Herausforderungen vii) Schlussfolgerungen. Vor dem Hintergrund konzertierter globaler Bemühungen, SGBV gegen Frauen zu beenden oder zumindest stark einzudämmen, bietet das Buch einen Fahrplan für das System der Vereinten Nationen, Staaten, internationale Institutionen, multidisziplinäre Wissenschaftler, Organisationen der Zivilgesellschaft und andere globale Akteure.Das Buch enthält ein Vorwort von Peter Maurer, Präsident des Internationalen Komitees vom Roten Kreuz (IKRK).
Traditional Ethics and Contemporary Society of China
by Guojie LuoBased on the ethical thinking of the pre-Qin Dynasty, this book discusses the formation and development of traditional Chinese ethics, the refinement of the Confucian ethical normative system and the establishment of its orthodoxy, as well as the deepening and maturation of feudal ethics. The book is simple in style and clear in context. It contains not only the essence of traditional Chinese morality but also the achievements of modern civilization. It analyzes the implications of traditional Chinese ethics on the governance and moral construction of modern society and can be used as a reference for governance and revitalization of the country and moral development.
San Marino and International Investments
by Lorenzo RiccardiThis book seeks to promote investment opportunities in a global context, given San Marino’s advantageous tax and corporate system. After introducing readers to the country’s historical, geographical and political background, it focuses on current economic trends, business practices and the main institutions for economic development. In turn, the book illustrates San Marino’s unique international status, which supports its active membership in numerous international organizations. Additionally, it reports on the country’s ties with the world’s largest economies. These ties are chiefly characterized by international treaties and Double Tax Agreements (DTAs), which are also analyzed. In closing, the book shares insights into other small European countries’ dealings with San Marino (Andorra, Lichtenstein and Monaco).
Governance in Bangladesh: Innovations in Delivery of Public Service (New Frontiers in Regional Science: Asian Perspectives #68)
by Md. Nurul Momen Jannatul FerdousThis book adopts the multidimensional nature of innovation as its point of focus and offers a comprehensive analysis of contemporary governance issues in Bangladesh. Each chapter views those issues from its own disciplinary perspective, but all share a common focus on the current process in the governance of innovation. The authors show how the processes of innovation and public service delivery are influenced while there is simultaneously a striving for a digital Bangladesh. The book presents innovation as a complex phenomenon with multidisciplinary viewpoints affecting its governance. As well, new practices, developments, and empirical research are shown here. The aim is to point out the most persistent difficulties in public administration and public service delivery, with an emphasis on how to deliver public service in Bangladesh in a sustainable manner. Although significant transformations have been made recently for a better organized public sphere, public services still must be more closely in line with what citizens need rather than what service providers are prepared to deliver. This published work speaks strongly to a wide-ranging audience, from scholars of governance and innovation management to academics, researchers, and postgraduate students interested in public service delivery innovations in Bangladesh and South Asia. Indeed, the book serves as a text and valuable resource for postgraduate courses in politics, business administration, economics, political science, development, and governance in South Asia.
Portugal and the Lusophone World: Law, Geopolitics and Institutional Cooperation
by Paulo Afonso B. Duarte Rui Albuquerque António Manuel Lopes TavaresThis book responds to a serious need for a consistent and comprehensive publication which combines an analysis of Law, Geopolitics and Institutional cooperation within the Lusophone world. Research in the book includes contributions from scholars with diverse educational and professional experiences working in these disciplines, from all around the world. The book will assist readers in comprehending, recognizing and discussing on-going debates about the Lusophone world in the 21st century.
Legal Engineering in the Supervisory System Reform
by Qianhong QinThis book is the latest work on the reform of supervisory system by Qin Qianhong. The author demonstrates China’s supervisory system at both the theoretical and practical levels, discusses the historical development of supervisory system reform in depth and offers the prospect of supervisory system from his unique perspective. Theoretically, focusing on the context of China, the book studies systematically the origin, transformation and evolution of the concept of supervision and concludes the theoretical basis, object of research and basic scope of supervisory law research, in expectation of building a theoretical system. Practically, from the perspective of China’s reality, the book focuses on the studies of the crucial issues in supervisory system reform, such as the cooperation between supervisory power and prosecutorial power, and the status of supervisory institutions, aiming to provide suggestions for the supervisory system reform.
Citizen Charter and Local Service Delivery in Bangladesh
by Pranab Kumar Panday Shuvra ChowdhuryThis book illuminates the importance of the citizen charter (CC) in local service delivery in Bangladesh. It describes how CC was implemented into the service delivery process and its impact. In the 1970s, the transition from traditional public administration to new public management was inspired by globalization, the emergence of an information and technological society, and many economic theories, such as public choice, principal-agent theory, and transaction cost. The purpose of the government in a welfare state is to serve the citizens by providing essential services. However, public service delivery in most developing nations is ineffective owing to corruption, waste of public funds, a lack of responsibility on the part of public employees, etc. In this context, CC emerged as a means of educating individuals on many elements of services, so they may hold service providers accountable. Thus, the issue of framing and implementation of CC has been put in place due to the persistent pressing of academicians, politicians, and practitioners advocating for better local service delivery.
Introduction to Ethics: Concepts, Theories, and Contemporary Issues
by Chhanda ChakrabortiThe book introduces the reader to western ethics as a subject, along with its three standard subdivisions. Although the book is written with university students, policymakers, and professionals in mind, the book is lucid enough to be accessible to most adult readers. The book begins with introductions to the basics of ethics. These chapters are meant to provide the reader with the background knowledge necessary for understanding the more technical chapters on metaethics, normative ethics theories, and applied ethics, the three well-known subdivisions within ethics. The chapters that follow take up core ethical issues from each of these areas. The sections focus on explanation and a critical understanding of the ethical issue. The chapters also have examples, cases, and exercises to encourage critical thinking and to enable the reader to grasp the issue better. The book has tried to bring contemporary issues, such as ethics of human organ transplantation, and contemporary theories, such as Amartya Sen’s concept of Justice and Martha Nussbaum’s Capabilities Approach, to engage the readers with ethics in the real world. The book concludes with applied ethics, but with the example of ethics of artificial intelligence. The aim is to keep ethics as a future-driven activity and to emphasize the need to understand the real-world ethical situations and dilemmas that will affect the stakeholders all around the world in the coming years as artificial intelligence and data-driven technologies change our everyday life.
Cleaning and Corporate Management: The Historical and Theoretical Relationship Between Japanese Companies and Their Cleaning Activities
by Shin OhmoriThis book provides a new way of understanding Japanese management by focusing on the relationship between Japanese companies and their social practices. Whereas previous studies have often concentrated on the uniqueness of Japanese companies' systems (e.g., lifetime employment, the seniority system, company-specific unions) or methods (e.g., bottom-up management, Toyota production methods), this book explains the uniqueness of Japanese companies’ activities and practices. It especially highlights the day-to-day cleaning activities that many companies have practiced for numbers of years, regardless of their size or industry. Activities that continue beyond a certain period of time are called social practices, and the book clarifies how this particular social practice has historically been formed in Japanese companies and then shows what it means to keep cherishing those cleaning practices. This study consists of two parts: historical research and theoretical research. The historical research sheds light on the relationship between Japanese companies and cleaning activities from a historical point of view. On the basis of old literature and in-house documents, the reader can understand how Japanese companies have positioned cleaning practices in the process of increasing their growth potential and competitiveness and in maintaining their businesses. The second part explains theoretically the relationship between cleaning and management with quantitative and qualitative data from Japanese companies today. Using survey results from Japanese companies, the book shows what kinds of organizations will be formed and human resources will be developed if companies have been focusing for many years on 5S activities—Sort, Set in Order, Shine, Standardize, and Sustain— that include cleaning. This part of the book presents the distinctive problem-solving and strategy-creation processes of Japanese companies in contrast to the activities of European and American companies.
Public Procurement in Chinese Law and Practice (State Governance)
by Xiang XianshengThis book aims to present an overview of government procurement of public services in China. It introduces three types of government procurement of public service and analyzes the legal boundaries, legal subjects, purchasing methods, regulation and legal remedy system around it. At the end, the ways of improving law system are brought up for policy suggestion. It helps readers understand how procurement of public services proceeds in China.
Enterprise Organization Engineering: Academic Origins and Theoretical System
by Yanping Liu Yongzhong Tang"This book creates the concept of “enterprise organization engineering” by introducing the paradigm of tissue engineering in life science into enterprise organization research. It regards the enterprise as live organization, which has life characters and ability to grow and self-repair. The authors seek origins from seven theories including human tissue engineering, evolutionary economics, organization theories, enterprise theories, entrepreneur theory, human recourse theory, knowledge management theory, and summarizes the research framework including five parts : research on enterprise life characteristics, enterprise genes, enterprise seed cells, enterprise life scaffolds and research on enterprise growth factors. This research framework, which bases on five principles, presents a new perspective for corporate management staff and riches management theories."
Ethics in Social Science Research in Indonesia
by Mayling Oey-Gardiner Fandy Rahardi Canyon Keanu CanThis textbook presents ethical guidelines for conducting research in the social sciences, focused on Indonesia. As a country with a fast-growing research environment, the real-life cases of ethical issues that arise in Indonesia can teach both aspiring and established researchers how to approach the complexity of research ethics and dilemmas. With technological advancement affecting how research is conducted, the necessary ethical guidelines for research are also evolving. The instantaneous nature of information movement has made confidentiality in research data more critical than before, and any negligence in protecting research participants has an unprecedented scope of damage. The methods book synthesises hundreds of worldwide ethical guidelines and past issues that social science researchers will find highly relevant. Arranged chronologically to represent each research stage—from research preparation to post-research—the book prepares researchers to mitigate ethical crises. Relevant to all social scientists, both emerging and established, conducting research in Indonesia, this co-published textbook between Springer and OBOR is also relevant to researchers beyond the archipelago. It is also an indispensable teaching resource for lecturers in research methods and ethics across social science disciplines.
Interactions Between Chinese Tax Incentives and WTO’s Subsidy Rules Against the Background of EU State Aid
by Diheng XuThe book provides insights to the alleviation of tensions between Chinese tax incentives and the WTO’s subsidy rules, thus further offering implications for both China and the WTO on integrating in the world economy. Moreover, doing a comparative study with EU State aid law can also provide China with a source of inspiration for reviewing its legal mechanism in respect of tax incentives and the WTO for rethinking its subsidy rules with regard to achieving its objectives and purposes. Academics and students in related subject will be interested to read the book. Practitioners doing business related to China, EU and international trade can be very interested in this book. Policymakers in both China and EU can also get valuable knowledge and inspiration from the book.
An Empirical Study of SOE Corporate Governance Attributes for Emerging Markets
by Giang Hoang Kok Boon OhThis book investigates the institutional characteristics of state-linked firms in Vietnam to draw lessons for investors/MNCs targeting Vietnam and other emerging markets in the region. Vietnam and many other ASEAN countries have gone through a period of privatization and equitization of wholly controlled SOEs, with the State retaining partial ownership in many privatized businesses. This book explains the dynamic relationships between the State, BODs, shareholders, and regulators and their influence on corporate governance and SOE performance. This book differs from other publications in that it extrapolates the findings from our study to a broader context on how the defined internal mechanisms implicate the local economy and global supply chains/markets. This book investigates robust theoretical foundations, and rigorous applied empirical research underpin the role of the State in SOEs. It differs from other studies in terms of qualitative and empirical research to provide the contextual setting to elucidate how to successfully navigate emerging market business with the State as an "owner-participant." This book explains the theoretical constructs of corporate governance in SOEs, applies empirical research methodologies, and draws results to validate inferences to (1) investigate the link between the board of directors and ownership attributes and agency cost levels using Vietnamese listed firms for the period from 2006 to 2013, (2) evaluate the effectiveness of State's corporate initiatives and monitoring through its sovereign wealth fund known as the State Capital Investment Corporation (SCIC), and (3) infer and explain the motivation of the State as a shareholder. This book takes cognizance of Vietnam's idiosyncratic institutional (using its sovereign wealth fund as an investment vehicle and management proxy), economic, regulatory, and corporate environments and the realities for developing an effective and sustainable business model, vis-à-vis the ownership structure, board of directors' composition and corporate governance, for better business performance. While the focus is on Vietnam, the content is also relevant to the role of the State in other emerging markets as a player in shaping the business strategy, model, and direction of SOEs.
Economic Law Reforms in the ASEAN Emerging Economies: A Review of Three Decades’ Paths (Kobe University Monograph Series in Social Science Research)
by Terukazu Suruga Phanhpakit Onphanhdala Yuka KanekoThis book reviews the periodic changes in the legal policies of the late-developing ASEAN countries, often known as the CLMV countries (Cambodia, Laos, Myanmar, and Vietnam), in their continuous path toward globalization after the collapse of the socialist bloc. The book also identifies the characteristics of the legal reforms in their present stage guided by the common framework under the ASEAN Economic Community (AEC) moving toward 2025.The first stage is illustrated by the ASEAN-style utilization of foreign investments as reflected in all investment laws and policies of CLMV countries in the 1990s, which featured entry control (as “sticks”) and investment incentives (as “carrots”). Those controls and incentives were the means to induce investors to assume various performance requirements to contribute to industrial policies. The second stage witnessed a shift toward enhanced liberalization as an endeavor toward the WTO accession during the 2000s, as seen in the integrated investment laws that appealed for the national treatment of foreign investors. At the same time, those investment laws emphasized the substantive provisions (e.g., fair and equitable treatment and indirect expropriation) and procedural protections (e.g., provision of Investor–State Dispute Resolution mechanisms) as an appeal for stabilization of the investment climate. The third stage of legal policy, as evidenced by the recent amendments to the investment laws, is newly focused on environmental and social considerations, which seems to be an indispensable response to the increasing social protests against the negative impacts of investment promotion. Simultaneously, the means of administrative controls over investors, established in the first stage, are uniquely utilized for the realization of new goals.
A Chronicle of China’s Notary History (1902–1979)
by Yu CaiThis book seeks to trace the notarial history of China from 1902 to 1979. While working on this trailblazing effort, the author taps into a rich variety of artifacts, especially the notarial documents, archived records, manuals and journals from private collection or originally issued by China’s judicial authorities during different periods. No similar book has been published so far. Many of these items are taken from old publications and notarial documents that the author purchased from grass-root vendors. The book complements the text with illustrations, and the descriptions of the same articles are consistent throughout narrative. Even more remarkable is that many rare notarial historical materials in Chinese and foreign languages are available for the first time. This book is a must-read for researchers and students need in their understanding of China’s judicial system or China’s history. It gives a complete introduction to the development and evolution of China’s notarial system, which has great reference value for those who study this subject.
China’s Road to Human Rights Development (China Insights)
by Huawen LiuThis book describes the development of human rights in the People's Republic of China since 1949. In particular, since the reform and opening-up, China has deepened its understanding of the rule of law and human rights, and realized the incorporation of human rights into the Constitution. The cause of human rights in China has entered a period of rapid development in a planned and step-by-step manner, and a path of human rights development suited to China's national conditions has been set out. China's international exchanges and cooperation in the field of human rights have gradually deepened and strengthened, and China has made unique contributions, becoming a participant, builder and contributor to international human rights governance.
New Ways of Solidarity with Korean Comfort Women: Comfort Women and What Remains (Palgrave Macmillan Studies on Human Rights in Asia)
by Ñusta Carranza KoThis book provides a space for victims’ testimonies and memories, engages with their experiences, reflects upon the redress movement, and evaluates policies related to Korean comfort women as victims and survivors from the international, domestic, and bilateral realms. Collectively, this edited volume aims to further diversify the scholarship on comfort women, contribute to the existing literature on social movements related to comfort women and other related studies, and, in doing so, challenge the politicization of comfort women. With this objective, the book presents scholarship from interdisciplinary fields that revisit the meaning of victims’ testimonies, memories, and remembrance, social movement efforts on comfort women, and the related role of government, governance, and society by reflecting on the truths about the historical past. In so doing, it initiates new conversations among political scientists, sociologists, historians, and cultural and literary scholars. What do victims’ testimonies reveal about new ways of imagining historical memory of Korean comfort women? How are memories of comfort women and their experiences remembered in social movements, literature, and cultural practices? Where is the place of comfort women’s experiences in politics, diplomacy, and global affairs? These are some of the questions that guide the contributions to this edited volume, which seek to establish new ways of solidarity with comfort women.
Leveraging Emotional and Artificial Intelligence for Organisational Performance
by Catherine PrenticeThis book takes a fresh stance and views EI and AI as services that are provided by service employees and machines as organisational offerings to customers. As emotional intelligence (EI) and artificial intelligence (AI) have been cited to have broad effects on individuals, businesses and beyond, this book is focused on the organisational context, specifically how they affect employees and customers from a marketing perspective. The stance in this book is consistent with the conceptualisation of a service. This book holds that intelligence in businesses must turn into organisational assets to manifest their values. Further, this book explores this service-dominant logic era, and compared to tangible products, service plays a key role in organisational performance and customer relationship with the organisation. Intelligence exhibited either by human or machine is not a tangible product, but can be utilised as a service to assist employees in performing tasks and delivering services as well as facilitating business transaction and customer experience.This book is structured as follows. Chapters 2 and 3 demystify emotional and artificial intelligence, from different perspectives, including conceptualisations, the history and evolution of the concepts, how they function and where they can apply to. These discussions help readers understand what exactly these two intelligences are. Chapters 4 and 5 analyse how emotional intelligence is related to employees and customers, respectively, with a focus on service organisations. Chapters 6–8 are dedicated to anatomising AI and how it is operationalised as a service to influence employees and customers. Specifically, viewing AI as a service, Chapter 6 examines the impact of AI service quality and how it is related to employee service quality. Chapter 7 analyses the influence of AI service quality on customers. Based on the discussion in Chapters 6 and 7, Chapter 8 is extended to develop a scale to measure such AI service, named AI service quality.The last three chapters of this book integrate EI and AI to analyse their respective impacts on employees and customers. Chapter 9 proposes EI as a moderator of AI, whereas Chapter 10 proposes AI as a moderator of EI. Chapter 11 employs service profit chain to integrate EI and AI in the chain relationship to understand their effects on both employees and customers. This chapter broadly covers the service industry with a focus on tourism and hospitality sector. The discussion on the impact of EI and AI is complemented with empirical studies conducted in tourism or hospitality context to address their effects in these sectors.