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Cable Cowboy: John Malone and the Rise of the Modern Cable Business
by Mark RobichauxAn inside look at a cable titan and his industry John Malone, hailed as one of the great unsung heroes of our age by some and reviled by others as a ruthless robber baron, is revealed as a bit of both in Cable Cowboy. For more than twenty-five years, Malone has dominated the cable television industry, shaping the world of entertainment and communications, first with his cable company TCI and later with Liberty Media. Written with Malone's unprecedented cooperation, the engaging narrative brings this controversial capitalist and businessman to life. Cable Cowboy is at once a penetrating portrait of Malone's complex persona, and a captivating history of the cable TV industry. Told in a lively style with exclusive details, the book shows how an unassuming copper strand started as a backwoods antenna service and became the digital nervous system of the U.S., an evolution that gave U.S. consumers the fastest route to the Internet. Cable Cowboy reveals the forces that propelled this pioneer to such great heights, and captures the immovable conviction and quicksilver mind that have defined John Malone throughout his career.
The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions
by Madeline BodinYour company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,
Caminos 1 segunda edicion: Student Book (PDF)
by Niobe O'ConnorCaminos is a popular Spanish course for beginners. Caminos Segunda Edicion has been fully revised and updated. Caminos Segunda Edicion 1 amp; 2 cover the QCA Scheme of Work for Spanish.
The Cat From Hue: A Vietnam War Story
by John LaurenceWinner of the Overseas Press Club Cornelius Ryan AwardJohn Laurence covered the Vietnam war for CBS News from its early days, through the bloody battle of Hue in 1968, to the Cambodian invasion. He was judged by his colleagues to be the best television reporter of the war, however, the traumatic stories Laurence covered became a personal burden that he carried long after the war was over.In this evocative, unflinching memoir, laced with humor, anger, love, and the unforgettable story of Méo, a cat rescued from the battle of Hue, Laurence recalls coming of age during the war years as a journalist and as a man. Along the way, he clarifies the murky history of the war and the role that journalists played in altering its course.The Cat from Hué has earned passionate acclaim from many of the most renowned journalists and writers about the war, as well as from military officers and war veterans, book reviewers, and readers. This book will stand with Michael Herr's Dispatches, Philip Caputo's A Rumor of War, and Neil Sheehan's A Bright, Shining Lie as one of the best books ever written about Vietnam-and about war generally.
The Cat From Hue: A Vietnam War Story
by John LaurenceWinner of the Overseas Press Club Cornelius Ryan Award John Laurence covered the Vietnam war for CBS News from its early days, through the bloody battle of Hue in 1968, to the Cambodian invasion. He was judged by his colleagues to be the best television reporter of the war, however, the traumatic stories Laurence covered became a personal burden that he carried long after the war was over. In this evocative, unflinching memoir, laced with humor, anger, love, and the unforgettable story of Mé a cat rescued from the battle of Hue, Laurence recalls coming of age during the war years as a journalist and as a man. Along the way, he clarifies the murky history of the war and the role that journalists played in altering its course.The Cat from Huéi> has earned passionate acclaim from many of the most renowned journalists and writers about the war, as well as from military officers and war veterans, book reviewers, and readers. This book will stand with Michael Herr's Dispatches, Philip Caputo's A Rumor of War, and Neil Sheehan's A Bright, Shining Lie as one of the best books ever written about Vietnam-and about war generally.
Coded Modulation Systems (Information Technology: Transmission, Processing and Storage)
by John B. Anderson Arne SvenssonCoded Modulation Systems is an introduction to the subject of coded modulation in digital communication. It is designed for classroom use and for anyone wanting to learn the ideas behind this modern kind of coding. Coded modulation is signal encoding that takes into account the nature of the channel over which it is used. Traditional error correcting codes work with bits and add redundant bits in order to correct transmission errors. In coded modulation, continuous time signals and their phases and amplitudes play the major role. The coding can be seen as a patterning of these quantities. The object is still to correct errors, but more fundamentally, it is to conserve signal energy and bandwidth at a given error performance. The book divides coded modulation into three major parts. Trellis coded modulation (TCM) schemes encode the points of QAM constellations; lattice coding and set-partition techniques play major roles here. Continuous-phase modulation (CPM) codes encode the signal phase, and create constant envelope RF signals. The partial-response signaling (PRS) field includes intersymbol interference problems, signals generated by real convolution, and signals created by lowpass filtering. In addition to these topics, the book covers coding techniques of several kinds for fading channels, spread spectrum and repeat-request systems. The history of the subject is fully traced back to the formative work of Shannon in 1949. Full explanation of the basics and complete homework problems make the book ideal for self-study or classroom use.
Colloquial Portuguese: The Complete Course for Beginners (Colloquial Ser.)
by Barbara McIntyre Barbara Mcintyre João SampaioColloquial Portuguese: The Complete Course for Beginners has been carefully developed by an experienced teacher to provide a step-by-step course to Portuguese as it is written and spoken today. Combining a clear, practical and accessible style with a methodical and thorough treatment of the language, it equips learners with the essential skills needed to communicate confidently and effectively in Portuguese in a broad range of situations. No prior knowledge of the language is required. Colloquial Portuguese is exceptional; each unit presents a wealth of grammatical points that are reinforced with a wide range of exercises for regular practice. A full answer key, a grammar summary, bilingual glossaries and English translations of dialogues can be found at the back as well as useful vocabulary lists throughout. Key features include: A clear, user-friendly format designed to help learners progressively build up their speaking, listening, reading and writing skills Jargon-free, succinct and clearly structured explanations of grammar An extensive range of focused and dynamic supportive exercises Realistic and entertaining dialogues covering a broad variety of narrative situations Helpful cultural points explaining the customs and features of life in Portugal An overview of the sounds of Portuguese Balanced, comprehensive and rewarding, Colloquial Portuguese is an indispensable resource both for independent learners and students taking courses in Portuguese. Audio material to accompany the course is available to download free in MP3 format from www.routledge.com/cw/colloquials. Recorded by native speakers, the audio material features the dialogues and texts from the book and will help develop your listening and pronunciation skills.
Colloquial Portuguese: The Complete Course for Beginners (Colloquial Ser.)
by Barbara McIntyre Barbara Mcintyre João SampaioColloquial Portuguese: The Complete Course for Beginners has been carefully developed by an experienced teacher to provide a step-by-step course to Portuguese as it is written and spoken today. Combining a clear, practical and accessible style with a methodical and thorough treatment of the language, it equips learners with the essential skills needed to communicate confidently and effectively in Portuguese in a broad range of situations. No prior knowledge of the language is required. Colloquial Portuguese is exceptional; each unit presents a wealth of grammatical points that are reinforced with a wide range of exercises for regular practice. A full answer key, a grammar summary, bilingual glossaries and English translations of dialogues can be found at the back as well as useful vocabulary lists throughout. Key features include: A clear, user-friendly format designed to help learners progressively build up their speaking, listening, reading and writing skills Jargon-free, succinct and clearly structured explanations of grammar An extensive range of focused and dynamic supportive exercises Realistic and entertaining dialogues covering a broad variety of narrative situations Helpful cultural points explaining the customs and features of life in Portugal An overview of the sounds of Portuguese Balanced, comprehensive and rewarding, Colloquial Portuguese is an indispensable resource both for independent learners and students taking courses in Portuguese. Audio material to accompany the course is available to download free in MP3 format from www.routledge.com/cw/colloquials. Recorded by native speakers, the audio material features the dialogues and texts from the book and will help develop your listening and pronunciation skills.
Common Nonsense
by Andy Rooney"Andy Rooney's Sunday evening observations on 60 Minutes are an American institution, shaping the way people see everything from coffee percolators to the state of the nation. Rooney's books, most rece"
Communication Counts: Speech and Language Difficulties in the Early Years
by Fleur GriffithsProfessionals in early years settings can use this book to focus on ways in which they can work collaboratively with colleagues, in order to help children with communication difficulties to understand and express themselves more fully. It brings together the most useful examples of good practice and draws on the work of reflective practitioners. There are many illustrative case studies provided and it discusses how to observe children's daily interactions, ways in which such observations can be used to improve communication skills; how play can be an important part of improvement; behavior management and support; and literacy development. The practical applications are highlighted throughout the book and the advice given comes directly from those working in early years settings. It should be of great interest to all nursery teachers, teaching assistants, speech and language therapists and parents wishing to play an active part in their children's development of language and communication skills.
Communication Counts: Speech and Language Difficulties in the Early Years
by Fleur GriffithsProfessionals in early years settings can use this book to focus on ways in which they can work collaboratively with colleagues, in order to help children with communication difficulties to understand and express themselves more fully. It brings together the most useful examples of good practice and draws on the work of reflective practitioners. There are many illustrative case studies provided and it discusses how to observe children's daily interactions, ways in which such observations can be used to improve communication skills; how play can be an important part of improvement; behavior management and support; and literacy development. The practical applications are highlighted throughout the book and the advice given comes directly from those working in early years settings. It should be of great interest to all nursery teachers, teaching assistants, speech and language therapists and parents wishing to play an active part in their children's development of language and communication skills.
The Complete Guide to Customer Support: How to Turn Technical Assistance Into a Profitable Relationship
by Joe FleischerToday's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Guide t
Computer Telephony Integration
by William A. Yarberry Jr.Since the publication of the first edition, the CTI world has changed significantly. Where it was once focused on the integration of voice systems with computers, the focus is now on IP-based voice, or converged networks and services. Today, the telcos are upgrading their systems from circuit-switched to IP-based packet-switched networks. Companies
Content Management integrierter Medienprodukte: Ein XML-basierter Ansatz (Wirtschaftsinformatik)
by Joachim RawolleJoachim Rawolle untersucht die produktpolitische Ausgestaltung und die technisch-organisatorische Umsetzung integrierter Medienprodukte. Er berücksichtigt dabei insbesondere innovative Konzepte und Technologien wie Content-Management-Systeme und die eXtensible Markup Language (XML) und geht ökonomisch orientierten Fragen nach.
Corporate and Organizational Identities: Integrating Strategy, Marketing, Communication and Organizational Perspective
by Bertrand Moingeon Guillaume SoenenThis edited book is devoted to an issue of increasing importance in management theory and practice-organizational identity. The concept of organizational identity has received attention in many disciplines such as strategic management, marketing, communication and public relations and organization theory. In practice a number of consultancy firms h
Corporate and Organizational Identities: Integrating Strategy, Marketing, Communication and Organizational Perspective
by Bertrand Moingeon Guillaume SoenenThis edited book is devoted to an issue of increasing importance in management theory and practice-organizational identity. The concept of organizational identity has received attention in many disciplines such as strategic management, marketing, communication and public relations and organization theory. In practice a number of consultancy firms h
Crime and Local Television News: Dramatic, Breaking, and Live From the Scene
by Jeremy H. Lipschultz Michael L. HiltThis volume offers an analysis of crime coverage on local television, exploring the nature of local television news and the ongoing appeal of crime stories. Drawing on the perspectives of media studies, psychology, sociology, and criminology, authors Jeremy H. Lipschultz and Michael L. Hilt focus on live local television coverage of crime and examine its irresistibility to viewers and its impact on society's perceptions of itself. They place local television news in its theoretical and historical contexts, and consider it through the lens of legal, ethical, racial, aging, and technological concerns. In its comprehensive examination of how local television newsrooms around the country address coverage of crime, this compelling work discusses such controversial issues as the use of crime coverage to build ratings, and considers new models for reform of local TV newscasts. The volume includes national survey data from news managers and content analyses from late night newscasts in a range of markets, and integrates the theory and practice of local television news into the discussion. Lipschultz and Hilt also project the future of local television news and predict the impact of social and technological changes on news. As a provocative look at the factors and forces shaping local news and crime coverage, Crime and Local Television News makes an important contribution to the discussions taking place in broadcast journalism, mass communication, media and society, and theory and research courses. It will also interest all who consider the impact of local news content and coverage.
Crime and Local Television News: Dramatic, Breaking, and Live From the Scene
by Jeremy H. Lipschultz Michael L. HiltThis volume offers an analysis of crime coverage on local television, exploring the nature of local television news and the ongoing appeal of crime stories. Drawing on the perspectives of media studies, psychology, sociology, and criminology, authors Jeremy H. Lipschultz and Michael L. Hilt focus on live local television coverage of crime and examine its irresistibility to viewers and its impact on society's perceptions of itself. They place local television news in its theoretical and historical contexts, and consider it through the lens of legal, ethical, racial, aging, and technological concerns. In its comprehensive examination of how local television newsrooms around the country address coverage of crime, this compelling work discusses such controversial issues as the use of crime coverage to build ratings, and considers new models for reform of local TV newscasts. The volume includes national survey data from news managers and content analyses from late night newscasts in a range of markets, and integrates the theory and practice of local television news into the discussion. Lipschultz and Hilt also project the future of local television news and predict the impact of social and technological changes on news. As a provocative look at the factors and forces shaping local news and crime coverage, Crime and Local Television News makes an important contribution to the discussions taking place in broadcast journalism, mass communication, media and society, and theory and research courses. It will also interest all who consider the impact of local news content and coverage.
Das Wort hat der Herr Bundeskanzler: Eine Analyse der Großen Regierungserklärungen von Adenauer bis Schröder
by Karl-Rudolf KorteRegierungserklärungen sind ein wichtiges und wirksames Instrument des Regierungshandelns und der Orientierung der Öffentlichkeit. In diesem Sammelband wird dieses Instrument anhand der großen Antrittsreden aller Kanzler erstmals umfassend (politische Situation, Entstehung, Wirkung usw.) untersucht. Die Texte der Regierungserklärungen sind als Anhang zum Buch beigefügt.
Dealing with consumer uncertainty: Public Relations in the Food Sector (Gesunde Ernährung Healthy Nutrition)
by Karin BergmannMy studies on the "uncertain consumer" began with a research project c- ducted by the Dr. Rainer Wild-Stiftung - Foundation for healthy nutrition - on the negative image of processed food. Ever since then I have been asked whether or not growing consumer uncertainty is linked to information po- cies of the food sector and if so, how. Intensive three-year research showed that industrial methods of food production are predestined to result in wayward fears and worry over its healthiness. This is due to the fact that during the process of industrialisation, we gradually passed responsibility for the quality of food into the producers' hands. This, in turn, has resulted in information gaps that we, as the addressees of diverse, often overwhelming and contrad- tory information supplied by varying sources, feel today. We exchanged the daily search for food for the daily search for information long ago. Con- quently, a practical concept for public relations stands at the end of my - search into the uncertain consumer. It accounts for uncertainty regarding processed food as a point of reference for public relations targeted towards various groups. Public relations oriented towards the future calls for the sharing of expert information with all interested consumers. It is the goal of businesses to actively build up trust among the consumers in order to be prepared for new causes for uncertainty appearing periodically. To this day the issue of consumer uncertainty has not lost its topicality.
Deconstructing Public Relations: Public Relations Criticism (Routledge Communication Series)
by Thomas J. MickeyThis volume provides a critical look at public relations practice, utilizing case studies from public relations, advertising, and marketing to illustrate the deconstruction and analysis of public relations campaigns. Author Thomas J. Mickey uses a cultural studies approach and demonstrates how it can be used as a critical theory for public relations practice, offering real-world examples to support his argument. Through the interpretive act of deconstruction, this book serves to challenge the myth of public relations as an objective "science," allowing the social importance of public relations to be redefined and encouraging public relations to take a fuller place in the interdisciplinary study of text and knowledge. Intended for public relations scholars and students in public relations cases/campaigns, public relations criticism, and media studies courses, Deconstructing Public Relations: Public Relations Criticism demystifies the act of deconstruction and shows how it can give insight into the theory and practice of public relations.
Deconstructing Public Relations: Public Relations Criticism (Routledge Communication Series)
by Thomas J. MickeyThis volume provides a critical look at public relations practice, utilizing case studies from public relations, advertising, and marketing to illustrate the deconstruction and analysis of public relations campaigns. Author Thomas J. Mickey uses a cultural studies approach and demonstrates how it can be used as a critical theory for public relations practice, offering real-world examples to support his argument. Through the interpretive act of deconstruction, this book serves to challenge the myth of public relations as an objective "science," allowing the social importance of public relations to be redefined and encouraging public relations to take a fuller place in the interdisciplinary study of text and knowledge. Intended for public relations scholars and students in public relations cases/campaigns, public relations criticism, and media studies courses, Deconstructing Public Relations: Public Relations Criticism demystifies the act of deconstruction and shows how it can give insight into the theory and practice of public relations.
Delivering the Vision: Public Services for the Information Society and the Knowledge Economy
by Eileen M. MilnerPolitical rhetoric surrounding the role of information and knowledge in society in the twenty-first century is often thrown into sharp relief by the realities of practice. Delivering the Vision explores the way in which public service visions have developed globally and how successful they have been in contributing to major social and economic change.This edited text contains a range of case studies from the United Kingdom, the Republic of Ireland, Canada, the USA and Australia. Contributors focus both on those factors critical to success and on reasons for failure, but a common theme to emerge across all contributions is the requirement for a clear political vision, commitment and leadership if the shift from traditional forms of social and economic organisation to high-value, knowledge-intensive economies is to be safely negotiated. At the same time, individual case studies provide valuable blueprints for successful implementation of an ambitious public service change agenda.Delivering the Vision is accessible and relevant to all those interested in the management and reform of public sector organisations. It is a companion volume to the editor's earlier text Managing Information and Knowledge in the Public Sector (Routlegde: 2000)
Delivering the Vision: Public Services for the Information Society and the Knowledge Economy
by Eileen MilnerPolitical rhetoric surrounding the role of information and knowledge in society in the twenty-first century is often thrown into sharp relief by the realities of practice. Delivering the Vision explores the way in which public service visions have developed globally and how successful they have been in contributing to major social and economic change.This edited text contains a range of case studies from the United Kingdom, the Republic of Ireland, Canada, the USA and Australia. Contributors focus both on those factors critical to success and on reasons for failure, but a common theme to emerge across all contributions is the requirement for a clear political vision, commitment and leadership if the shift from traditional forms of social and economic organisation to high-value, knowledge-intensive economies is to be safely negotiated. At the same time, individual case studies provide valuable blueprints for successful implementation of an ambitious public service change agenda.Delivering the Vision is accessible and relevant to all those interested in the management and reform of public sector organisations. It is a companion volume to the editor's earlier text Managing Information and Knowledge in the Public Sector (Routlegde: 2000)