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Current Issues and Development in Hospitality and Tourism Satisfaction
by Muzaffer Uysal John A WilliamsStay ahead of your customers as their service expectations change! In Current Issues and Development in Hospitality and Tourism Satisfaction, experts from the field explore customer satisfaction strategies, examining both the long-term and short-term results. This vital tool shows you new and effective approaches for understanding customer satisfaction and providing quality service at all levels of the hospitality and tourism industry. Hospitality and tourism faculty and students as well as professionals will find this book useful for improving and providing quality service management. This book illustrates the complex relationship between customer and service provider, offering practical advice and techniques for maximizing consumer contentment. Current Issues and Development in Hospitality and Tourism Satisfaction contains models for meeting-and even surpassing-consumer expectations to increase the value of the customer&’s experience. This essential resource includes various methods for managers to anticipate consumer needs and perceptions, reducing dissatisfaction. This book helps you: incorporate existing and alternative measurements of satisfaction measure and improve service quality create and maintain social interaction linkages between staff and customer identify the destination performance of your hotel and other destinations or attractions evaluate consumer satisfaction with lodging services increase cross-cultural service satisfaction and much more! Tables and figures throughout the text help demonstrate the strategies, and bibliographies at the end of each chapter offer further reading. While there are other books that focus on customer satisfaction, Current Issues and Development in Hospitality and Tourism Satisfaction is rare in that it covers satisfaction issues as they apply to both hospitality and tourism.
Current Issues in Convention and Exhibition Facility Development
by Robert R. NelsonIncrease tourism in your community by designing and expanding your local convention and exposition services! This book provides you with solutions to the issues that can arise during the planning and production phases of constructing a facility as part of a community&’s tourism infrastructure. In Current Issues in Convention and Exhibition Facility Development, you&’ll find diverse perspectives from experts in a range of disciplines-including public policy, tourism, convention management, and urban planning. As more communities attempt to gain a share of the economically important meetings and exhibition market, this critical resource will aid university faculty, state and city government officials, and convention and visitors&’ bureaus. Current Issues in Convention and Exhibition Facility Development examines the reasons why certain communities should create convention, event, or tourism centers. The strategies and tips presented in this book can help you select the most appropriate course of action for any given community, from locating the best area to build a center, to allocating space for an exhibition center in an already existing public building. This extensive guide addresses the political, economical, and environmental concerns that can prevent a convention center from ever leaving the drawing board. This book offers you practical advice on a number of concepts, including: linear planning in the first phase-ten questions communities must confront Dedicated Convention Centers (DCC)-the "mother lode" of convention/exhibit tourism capitalizing on the union of two industries-conventions and casinos the definition of "success" in the lifetime of a convention center capturing a share of the market without interfering with local venues the facts behind the illusions-investigating the empirical evidence behind the central myths of the convention and tradeshow industry Current Issues in Convention and Exhibition Facility Development is generously enhanced with figures, tables, models, and case studies to illuminate the facts you need to know to stay competitive.
Current Issues in Convention and Exhibition Facility Development
by Robert R. NelsonIncrease tourism in your community by designing and expanding your local convention and exposition services! This book provides you with solutions to the issues that can arise during the planning and production phases of constructing a facility as part of a community&’s tourism infrastructure. In Current Issues in Convention and Exhibition Facility Development, you&’ll find diverse perspectives from experts in a range of disciplines-including public policy, tourism, convention management, and urban planning. As more communities attempt to gain a share of the economically important meetings and exhibition market, this critical resource will aid university faculty, state and city government officials, and convention and visitors&’ bureaus. Current Issues in Convention and Exhibition Facility Development examines the reasons why certain communities should create convention, event, or tourism centers. The strategies and tips presented in this book can help you select the most appropriate course of action for any given community, from locating the best area to build a center, to allocating space for an exhibition center in an already existing public building. This extensive guide addresses the political, economical, and environmental concerns that can prevent a convention center from ever leaving the drawing board. This book offers you practical advice on a number of concepts, including: linear planning in the first phase-ten questions communities must confront Dedicated Convention Centers (DCC)-the "mother lode" of convention/exhibit tourism capitalizing on the union of two industries-conventions and casinos the definition of "success" in the lifetime of a convention center capturing a share of the market without interfering with local venues the facts behind the illusions-investigating the empirical evidence behind the central myths of the convention and tradeshow industry Current Issues in Convention and Exhibition Facility Development is generously enhanced with figures, tables, models, and case studies to illuminate the facts you need to know to stay competitive.
Current Issues in Tourism, Gastronomy, and Tourist Destination Research: Proceedings of the International Conference on Tourism, Gastronomy, and Tourist Destination (TGDIC 2021), Jakarta, Indonesia, 2 December 2021
by Hera OktadianaThe book focuses on contemporary research on tourism, gastronomy, and tourist destinations presented at the 3rd Tourism Gastronomy and Destination International Conference (TGDIC 2021). It serves as a platform for knowledge and experience sharing and invites tourism scholars, practitioners, decision-makers, and stakeholders from all parts of society and from various regions of the world to share their knowledge, experience, concepts, examples of good practice, and critical analysis with their international peers. The research papers presented at the conference were organized into three main categories: tourism, gastronomy, and tourist destinations, written by authors from various countries such as Indonesia, China, India, Switzerland, UK, Portugal, and Hungary.
Current Issues in Tourism, Gastronomy, and Tourist Destination Research: Proceedings of the International Conference on Tourism, Gastronomy, and Tourist Destination (TGDIC 2021), Jakarta, Indonesia, 2 December 2021
by Hera Oktadiana Myrza Rahmanita Rina Suprina Pan JunyangThe book focuses on contemporary research on tourism, gastronomy, and tourist destinations presented at the 3rd Tourism Gastronomy and Destination International Conference (TGDIC 2021). It serves as a platform for knowledge and experience sharing and invites tourism scholars, practitioners, decision-makers, and stakeholders from all parts of society and from various regions of the world to share their knowledge, experience, concepts, examples of good practice, and critical analysis with their international peers. The research papers presented at the conference were organized into three main categories: tourism, gastronomy, and tourist destinations, written by authors from various countries such as Indonesia, China, India, Switzerland, UK, Portugal, and Hungary.
The Curse of the Somers: The Secret History behind the U.S. Navy's Most Infamous Mutiny
by James P. DelgadoA detailed and riveting account of the U.S. Navy's greatest mutiny and its wide-ranging cultural and historical impact The greatest controversy in the history of the U.S. Navy of the early American Republic was the revelation that the son of the Secretary of War had seemingly plotted a bloody mutiny that would have turned the U.S. brig Somers into a pirate ship. The plot discovered, he and his co-conspirators were hastily condemned and hanged at sea. The repercussions of those acts brought headlines, scandal, a fistfight at a cabinet meeting, a court martial, ruined lives, lost reputations, and tales of a haunted ship "bound for the devil" and lost tragically at sea with many of its crew. The "Somers affair" led to the founding of the U.S. Naval Academy and it remains the Navy's only acknowledged mutiny in its history. The story also inspired Herman Melville's White-Jacket and Billy Budd. Others connected to the Somers included Commodore Perry, a relation and defender of the Somers' captain Mackenzie; James Fenimore Cooper, whose feud with the captain, dating back to the War of 1812, resurfaced in his reportage of the affair; and Raphael Semmes, the Somers' last caption who later served in the Confederate Navy. The Curse of the Somers is a thorough recreation of this classic tale, told with the help of recently uncovered evidence. Written by a maritime historian and archaeologist who helped identify the long-lost wreck and subsequently studied its sunken remains, this is a timeless tale of life and death at sea. James P. Delgado re-examines the circumstances, drawing from a rich historical record and from the investigation of the ship's sunken remains. What surfaces is an all-too-human tale that resonates and chills across the centuries.
The Curse of the Somers: The Secret History behind the U.S. Navy's Most Infamous Mutiny
by James P. DelgadoA detailed and riveting account of the U.S. Navy's greatest mutiny and its wide-ranging cultural and historical impact The greatest controversy in the history of the U.S. Navy of the early American Republic was the revelation that the son of the Secretary of War had seemingly plotted a bloody mutiny that would have turned the U.S. brig Somers into a pirate ship. The plot discovered, he and his co-conspirators were hastily condemned and hanged at sea. The repercussions of those acts brought headlines, scandal, a fistfight at a cabinet meeting, a court martial, ruined lives, lost reputations, and tales of a haunted ship "bound for the devil" and lost tragically at sea with many of its crew. The "Somers affair" led to the founding of the U.S. Naval Academy and it remains the Navy's only acknowledged mutiny in its history. The story also inspired Herman Melville's White-Jacket and Billy Budd. Others connected to the Somers included Commodore Perry, a relation and defender of the Somers' captain Mackenzie; James Fenimore Cooper, whose feud with the captain, dating back to the War of 1812, resurfaced in his reportage of the affair; and Raphael Semmes, the Somers' last caption who later served in the Confederate Navy. The Curse of the Somers is a thorough recreation of this classic tale, told with the help of recently uncovered evidence. Written by a maritime historian and archaeologist who helped identify the long-lost wreck and subsequently studied its sunken remains, this is a timeless tale of life and death at sea. James P. Delgado re-examines the circumstances, drawing from a rich historical record and from the investigation of the ship's sunken remains. What surfaces is an all-too-human tale that resonates and chills across the centuries.
The Customs of the Kingdoms of India (Great Journeys Ser.)
by Marco PoloAs Marco Polo (1254-1324) returned home across the Indian Ocean, after years in the service of Genghis Khan, he picked up a fabulous array of stories from sailors and merchants, about the peoples of the region, some reliable, some wholly implausible, but all fascinating.Great Journeys allows readers to travel both around the planet and back through the centuries – but also back into ideas and worlds frightening, ruthless and cruel in different ways from our own. Few reading experiences can begin to match that of engaging with writers who saw astounding things: Great civilisations, walls of ice, violent and implacable jungles, deserts and mountains, multitudes of birds and flowers new to science. Reading these books is to see the world afresh, to rediscover a time when many cultures were quite strange to each other, where legends and stories were treated as facts and in which so much was still to be discovered.
Cut Stones and Crossroads: A Journey in the Two Worlds of Peru
by Ronald WrightRonald Wright’s journey through Peru is simultaneously an account of the country’s proud Inca heritage and of the modern mestizo nation – its two worlds. Beginning in Cajamarca, where Spain first defeated the Inca army, Wright traces the indigenous history back to its mythic origins at Lake Titicaca. Yet Wright is equally interested in the chance encounters of the road – the music of everyday – and above all in the realities of life for the native Runa Indians. Moving between desert and mountain, Spanish and Indian, he explores the place of their ancient traditions in today’s Peru with admiration and anger.
Cutting Back: My Apprenticeship in the Gardens of Kyoto
by Leslie BuckThis absorbing debut memoir recounts an American gardener&’s apprenticeship with the most prestigious gardening firm in Kyoto.
Cutting Edge Research Methods in Hospitality and Tourism
by Fevzi Okumus, S. Mostafa Rasoolimanesh, and Shiva JahaniCutting Edge Research Methods in Hospitality and Tourism sits at the forefront of fast-paced developments in the tourism and hospitality industry, highlighting the importance of applied and pure research to address the theoretical and practical problems and gaps. Approaching from different perspectives including economic, social, cultural, environmental, political, and technological, this edited collection reviews traditional research methods and re-assesses them to suit contemporary problems and research agendas. Developing recent research strategies under the umbrella of quantitative and qualitative research methods – such as the use of structural equation modeling analysis, applied econometric research, network theory and social network analysis, using tracking mobility and planning exercises, fuzzy-set Qualitative Comparative Analysis, necessary condition analysis, and netnography approaches – can offer promising solutions. A necessity for academics and practitioners in the tourism and hospitality sector, Cutting Edge Research Methods in Hospitality and Tourism expands existing knowledge, generating innovative research.
Cutting Edge Research Methods in Hospitality and Tourism
by Fevzi Okumus S. Mostafa Rasoolimanesh Shiva JahaniCutting Edge Research Methods in Hospitality and Tourism sits at the forefront of fast-paced developments in the tourism and hospitality industry, highlighting the importance of applied and pure research to address the theoretical and practical problems and gaps. Approaching from different perspectives including economic, social, cultural, environmental, political, and technological, this edited collection reviews traditional research methods and re-assesses them to suit contemporary problems and research agendas. Developing recent research strategies under the umbrella of quantitative and qualitative research methods – such as the use of structural equation modeling analysis, applied econometric research, network theory and social network analysis, using tracking mobility and planning exercises, fuzzy-set Qualitative Comparative Analysis, necessary condition analysis, and netnography approaches – can offer promising solutions. A necessity for academics and practitioners in the tourism and hospitality sector, Cutting Edge Research Methods in Hospitality and Tourism expands existing knowledge, generating innovative research.
CWGC Battlefield Companion Somme 1916
by Bloomsbury PublishingThe Battle of the Somme was the most devastating engagement in which British troops fought during the First World War. The 141 days of conflict saw 400,000 British and Commonwealth casualties, with 60,000 on the first day alone. Since the end of the war, the battlefield has become hallowed ground as visitors fall silent at the sight of the rows of white gravestones marking the resting place of tens of thousands of soldiers.Published in partnership with the Commonwealth War Graves Commission (CWGC), this is a thematic guide to about 30 locations on the Somme. Released as part of the commemorations of the anniversary of the battle, this a high quality, weather resistant battlefield companion, spiral bound and containing a map and battlefield trails. It suggests sites to visit, and reveals some of the lesser-known stories behind CWGC sites and the men and women they commemorate, providing a snapshot of the day's fighting and its casualties. This is an invaluable resource for anyone travelling to the Somme in this centenary year.
CWGC Battlefield Companion Somme 1916
by Bloomsbury PublishingThe Battle of the Somme was the most devastating engagement in which British troops fought during the First World War. The 141 days of conflict saw 400,000 British and Commonwealth casualties, with 60,000 on the first day alone. Since the end of the war, the battlefield has become hallowed ground as visitors fall silent at the sight of the rows of white gravestones marking the resting place of tens of thousands of soldiers.Published in partnership with the Commonwealth War Graves Commission (CWGC), this is a thematic guide to about 30 locations on the Somme. Released as part of the commemorations of the anniversary of the battle, this a high quality, weather resistant battlefield companion, spiral bound and containing a map and battlefield trails. It suggests sites to visit, and reveals some of the lesser-known stories behind CWGC sites and the men and women they commemorate, providing a snapshot of the day's fighting and its casualties. This is an invaluable resource for anyone travelling to the Somme in this centenary year.
Cycle London: 22 routes to help you experience the best this famous city has to offer
by Dominic BlissA collection of 20 rides featuring all of London’s must-visit attractions. 'London is one of the world’s most celebrated cities, and there’s no better way to see some of the best the city has to offer than by bike. Cycle London has 20 unique routes designed to help you make the most out of this iconic city. Each ride is built around a theme, whether it’s the best art galleries to see some incredible works, great markets to treat yourself to some eclectic purchases, routes that include some of the tastiest food, or rides covering many of the city’s most famous and picturesque parks. There’s even a ride that will take someone who only has 12 hours in the city to all the iconic attractions you will have seen in films and books. Every ride comes with a map to help you get your bearings, as well as links to detailed maps that can be downloaded to smartphones to make sure you know exactly where you’re going when on the move. The routes can be adapted to suit your requirements, so if you’re a keen culture vulture who wants to take in a good sample of some of the best museums in a day you can, but if you just fancy visiting just two you can pick up the route wherever you fancy. There are shorter rides for those who want to spend more time seeing the sites from the inside than the outside, as well as longer rides that mean the majority of your day will be spent taking in the city from a two-wheeled perspective. Also included are interesting asides, insider tips from the locals, and stories designed to help you make the most of your visit, as well as practical advice on what to expect from cycling on London’s famous streets.
Cycle Maryland: A Guide to Bike Paths and Rail Trails
by Bryan MacKayAs off-road, family-friendly bike paths have increased in popularity, cycling has become a safe and healthy way to exercise out-of-doors and enjoy the beauty of nature. In Maryland, cyclists are fortunate to have access to a range of paved and unpaved recreational trails throughout some of the state;€™s most scenic landscapes. Cycle Maryland is your guide to the best of these trails. A lifelong Maryland resident and avid cyclist, Bryan MacKay has biked all twenty-three rides in this guide;¢;‚¬;€?some of them dozens of times. From abandoned railroad rights-of-way, like the Great Allegheny Passage, to dedicated paved paths through urban areas, like the Capital Crescent Trail and Jones Falls Trail, the rides listed here offer excellent opportunities to observe the wonders of nature. An experienced naturalist, MacKay describes the flora and fauna you might encounter along the way. With maps, trail descriptions, short nature essays, and beautiful photographs, this illuminating guide is loaded with helpful information;¢;‚¬;€?and is slim enough to carry along in your pack or pannier while you ride. Cycle Maryland is a companion guide to Hike Maryland and Paddle Maryland.
Cycle Maryland: A Guide to Bike Paths and Rail Trails
by Bryan MacKayAs off-road, family-friendly bike paths have increased in popularity, cycling has become a safe and healthy way to exercise out-of-doors and enjoy the beauty of nature. In Maryland, cyclists are fortunate to have access to a range of paved and unpaved recreational trails throughout some of the state;€™s most scenic landscapes. Cycle Maryland is your guide to the best of these trails. A lifelong Maryland resident and avid cyclist, Bryan MacKay has biked all twenty-three rides in this guide;¢;‚¬;€?some of them dozens of times. From abandoned railroad rights-of-way, like the Great Allegheny Passage, to dedicated paved paths through urban areas, like the Capital Crescent Trail and Jones Falls Trail, the rides listed here offer excellent opportunities to observe the wonders of nature. An experienced naturalist, MacKay describes the flora and fauna you might encounter along the way. With maps, trail descriptions, short nature essays, and beautiful photographs, this illuminating guide is loaded with helpful information;¢;‚¬;€?and is slim enough to carry along in your pack or pannier while you ride. Cycle Maryland is a companion guide to Hike Maryland and Paddle Maryland.
Cycling and Motorcycling Tourism: An Analysis of Physical, Sensory, Social, and Emotional Features of Journey Experiences (Tourism, Hospitality & Event Management)
by Anna ScuttariThis book explores the understanding, description, and measurement of the physical, sensory, social, and emotional features of motorcycle and bicycle journey experiences in tourism. Novel insights are presented from an original case study of these forms of tourism in the Sella Pass, a panoramic road close to the Dolomites UNESCO World Heritage Site. A comprehensive mixed-methods strategy was employed for this research, with concurrent use of quantitative and qualitative methods including documentation and secondary data analysis, mobile video ethnography, and emotion measurement. The aim was to create a holistic knowledge of the features of journey experiences and a new definition of the mobility space as a perceptual space. The book is significant in that it is among the first studies to explore the concept of journey experiences and to develop an interdisciplinary theoretical foundation of mobility spaces. It offers a comprehensive understanding and a benchmarking of the features of motorcycling and cycling journey experiences, a deeper market knowledge on motorcycling and cycling tourists, and a set of tools, techniques, and recommendations for future research on tourist experiences.
Cycling Kerry: Great Road Routes (Great Road Routes)
by Donnacha Clifford David EltonWith some of Ireland’s most beautiful and untamed scenery, 400km of rugged coastline and enticingly peaceful roads, what better way to explore County Kerry than by bike? These scenic cycles will guide you along popular routes and bring you to hidden gems. In a county famous for its climbs, some of the country’s most spectacular ascents, summit views and descents feature, including the Conor Pass and Ballaghbeama. Each route description is illustrated with colour maps, photos, a gradient graph and key facts and statistics. Information is provided on the natural landmarks and historical sites you’ll see along the way. With over 2,500km of road covered, the graded routes suit all abilities, from casual to experienced cyclists. So take a trip through majestic mountains and along wild seashores: a cycle in Kerry will take your breath away in every sense. Also available: 'Cycle Munster – Great Road Routes'
Cycling Munster: Great Road Routes (Great Road Routes)
by Dan MacCarthyWith routes spanning the province, here is everything you need to explore the highways and byways of Munster – on two wheels. This popular guide has now been updated to include the Waterford Greenway, which officially opened in spring 2017. The route, set against the glorious backdrop of the Comeragh Mountains, runs for 46km along an old railway line between Waterford and Dungarvan, crossing three stunning viaducts and taking in charming villages along the way. Graded cycles along the greenway are outlined, from shorter jaunts to suit families, through challenges for intermediate cyclists, up to a 92km loop of the whole route for the experienced. Each of the routes in the guide is graded by difficulty, from the gentlest, shortest circuits in Cork, through Tipperary, Limerick and Clare, to the thigh-burning Ring of Kerry, and Waterford’s Copper Coast and Grand Vee. Each cycle is prefaced with summary information and illustrated with photos, a custom-drawn map and a gradient graph. You will also learn about the historical sites and natural landmarks you’ll see along the way, as well as getting tips on where to stop for a coffee. Cycle stunning coastal roads on the Wild Atlantic Way. Challenge yourself on mountain passes. Pedal through tranquil woods and lakesides, charming towns and villages. Discover routes to suit all abilities and many hidden gems.
Cycling North Leinster: Great Road Routes (Great Road Routes)
by Hugh HalpinWith quiet roads, striking scenery and brimming with 5,000 years of heritage, north Leinster is a marvellous region to discover by bike. These thirty routes, exploring coast, lake, river and canal routes, vary in distance and difficulty and are graded to suit all abilities. Greenways along canals and old railway lines are ideal for novices and families, while the adventurous can take a challenge through the mountains of Louth’s breathtaking Cooley Peninsula. Each cycle is prefaced with summary information and illustrated with photos, a custom-drawn map and a gradient graph. Anecdotes, history and profiles of interesting locals are included throughout, adding colour to coffee breaks in the sleepy villages and medieval towns that dot the picturesque landscape. All but one of the routes are looped back to the train stations from which they started, making for perfect days out. Visit the early Christian settlement of Monasterboice or the original home of the Book of Kells. Take in spectacular views across Dublin Bay or the legendary Hill of Tara. This practical and informative guide covers the scenic and the curious in this land of saints and scholars.
Cycling South Dublin & Wicklow: Great Road Routes (Great Road Routes)
by Ian O'RiordanFrom the doorstep of Dublin city, there is easy access to a cycling haven of deep glens, forested mountains and wild scenery, including the Wicklow Mountains. This guidebook journeys through some of the country’s best-known tourist attractions, such as Glendalough, and reveals lesser-known points of interest like the Shay Elliott memorial to the first Irish rider to wear the yellow jersey in the Tour de France. The graded routes suit all abilities, and are illustrated with colour maps, photos and gradient graphs, with information on the many natural landmarks and historical sites en route. The historic Military Road is central to many of the cycles. Constructed in the aftermath of the 1798 Rebellion, it runs from Rathfarnham in south Dublin to Aughavannagh in south-west Wicklow, with a side arm from Enniskerry to Glencree, and from the Sally Gap to Roundwood. Try your hand as a Tour de France competitor, revisiting the 1998 stage, which raced through the heart of the Wicklow Mountains, finishing in the Phoenix Park. Surprising insights and useful tips are shared throughout, allowing cyclists to enjoy the wonders and challenges of south Dublin and Wicklow.
Cycling South Leinster: Great Road Routes (Great Road Routes)
by Turlough O'BrienSouth Leinster has a surprising variety of terrain, boasting canals, blanket bogs, rolling woodlands, golden beaches and brilliant green pastures interspersed with fields of golden barley. Quiet roads with excellent surfaces make this beautiful corner of Ireland perfect for exploring by bike, with some great climbs and descents, notably in the Slieve Bloom Mountains, adding exciting challenges. A journey through this picturesque countryside is also a trip through the ages, with many historical places of interest along the way. Break your journey with pit stops at round towers, restored mansions with attractive gardens like Emo Court, traditional lighthouses such as Hook Lighthouse, or the graves of great Irish figures like Shackleton and Wolfe Tone.The graded routes suit all abilities, and are each illustrated with a colour map, photos, a gradient graph, and key facts and statistics. Information is also provided on the many natural landmarks and historical sites en route. Each trip guarantees a terrific day out for the curious cyclist.
Cycling to the Ashes: A Cricketing Odyssey From London to Brisbane
by Oli BroomOne man, one bike, two Mongoose cricket bats, one tropical disease, 16,000 miles and a lot of dead kangaroos …Oli Broom loves cricket. So much so that in 2009 he left his 9 to 5 in London and set off to cycle to Brisbane for the Ashes. Along the way he played cricket in the shadow of the Blue Mosque, slept in a goat pen in Sudan, dodged a 5-metre crocodile in the outback, battled mountains in sub-zero temperatures in Bulgaria and successfully negotiated the treacherous highways of India.Starring the colourful characters he met on his travels, this is a funny and poignant tale for anyone who’s ever dreamt of jacking in the day job to embark on an incredible adventure.
