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Out of the Darkness: The Germans, 1942-2022
by Frank TrentmannA groundbreaking new history of the people at the centre of Europe, from the Second World War to todayIn 1945, Germany lay in ruins, morally and materially. The German people stood condemned by history, responsible for a horrifying genocide and a war of extermination. But by 2015 Germany looked to many to be the moral voice of Europe, welcoming almost one million refugees. At the same time, it pursued a controversially rigid fiscal discipline and made energy deals with a dictator. Many people have asked how Germany descended into the darkness of the Nazis, but this book asks another vital question: how, and how far, have the Germans since reinvented themselves?Trentmann tells the dramatic story of the Germans from the middle of the Second World War, through the Cold War and the division into East and West, to the fall of the Berlin Wall and the reunited nation's search for a place in the world. Their journey is marked by extraordinary moral struggles: guilt, shame and limited amends; wealth versus welfare; tolerance versus racism; compassion and complicity. Through a range of voices - German soldiers and German Jews; environmentalists and coal miners; families and churches; volunteers, migrants and populists - Trentmann paints a remarkable and surprising portrait over 80 years of the conflicted people at the centre of Europe.
Religion and Politics in the Contemporary United States (A Special Issue of<I> American Quarterly</I> <I> </I>)
by R. Marie Griffith Melani McAlisterThis collection of essays from a special issue of American Quarterly explores the complex and sometimes contradictory ways that religion matters in contemporary public life.Religion and Politics in the Contemporary United States offers a groundbreaking, cross-disciplinary conversation between scholars in American studies and religious studies. The contributors explore numerous modes through which religious faith has mobilized political action. They utilize a variety of definitions of politics, ranging from lobbying by religious leaders to the political impact of popular culture. Their work includes the political activities of a very diverse group of religious believers: Christians, Jews, Muslims, Hindus, Buddhists, and others. In addition, the book explores the meanings of religion for people who might contest the term—those who are spiritual but not religious, for example, as well as activists who engage symbols of faith and community but who may not necessarily consider themselves members of a specific religion. Several essays also examine the meanings of secular identity, humanist politics, and the complex evocations of civil religion in American life.No other book on religion and politics includes anything like the diversity of religions, ethnicities, and topics that this one does—from Mormon political mobilization to attempts at Americanizing Muslims in the post-9/11 United States, from César Chávez to James Dobson, from interreligious cooperation and conflict over Darfur to the global politics surrounding the category of Hindus and South Asians in the United States.
Grassroots Development Initiatives in India: Rights Based Approach to Development and Advocacy
by Sampat KaleThis book examines how the voluntary organisations engaged with development programmes work with the approach of conscientisation to empower Adivasis. Their work has been instrumental in making government machinery pro-poor by implementing development programmes with greater transparency and accountability. Conscientisation of Adivasis by voluntary organisations through their educative role has resulted in the advancement of their lives and the emergence of autonomous leadership. The study concludes that the ideological base of the founders of the organisations made the Adivasis independent and self-supportive for their development from their earlier status of servitude through initiating and accomplishing the task of conscientisation. This title is co-published with Aakar Books. Print editions not for sale in South Asia (India, Sri Lanka, Nepal, Bangladesh, Pakistan and Bhutan)
Grassroots Development Initiatives in India: Rights Based Approach to Development and Advocacy
by Sampat KaleThis book examines how the voluntary organisations engaged with development programmes work with the approach of conscientisation to empower Adivasis. Their work has been instrumental in making government machinery pro-poor by implementing development programmes with greater transparency and accountability. Conscientisation of Adivasis by voluntary organisations through their educative role has resulted in the advancement of their lives and the emergence of autonomous leadership. The study concludes that the ideological base of the founders of the organisations made the Adivasis independent and self-supportive for their development from their earlier status of servitude through initiating and accomplishing the task of conscientisation. This title is co-published with Aakar Books. Print editions not for sale in South Asia (India, Sri Lanka, Nepal, Bangladesh, Pakistan and Bhutan)
Black Networks Matter: The Role of Interracial Contact and Social Media in the 2020 Black Lives Matter Protests (Elements in Contentious Politics)
by null Matthew David Simonson null Ray Block Jr null James N. Druckman null Katherine Ognyanova null David M. LazerScholars have long recognized that interpersonal networks play a role in mobilizing social movements. Yet, many questions remain. This Element addresses these questions by theorizing about three dimensions of ties: emotionally strong or weak, movement insider or outsider, and ingroup or cross-cleavage. The survey data on the 2020 Black Lives Matter protests show that weak and cross-cleavage ties among outsiders enabled the movement to evolve from a small provocation into a massive national mobilization. In particular, the authors find that Black people mobilized one another through social media and spurred their non-Black friends to protest by sharing their personal encounters with racism. These results depart from the established literature regarding the civil rights movement that emphasizes strong, movement-internal, and racially homogenous ties. The networks that mobilize appear to have changed in the social media era. This title is also available as Open Access on Cambridge Core.
10 Minuten Soziologie: Land (10 Minuten Soziologie #9)
by Holli Gruber Laura Scheler Anna HenkelLändliche Räume sind im Umbruch: Digitalisierung, Agrarwandel und Energiewende verändern Landschaften, Alltagspraktiken und Zukunftsvorstellungen auch jenseits der Städte. Trotzdem erfährt das Land im Vergleich zur Stadt von der Soziologie noch immer zu wenig Aufmerksamkeit. Die Beiträger*innen nehmen sich diesem Desiderat an und liefern kompakt und verständlich wissenschaftliche Erkenntnisse zur ländlichen Transformation. Aus verschiedenen soziologischen Perspektiven betrachten sie u.a. Aspekte wie Digital Farming, Migrationsethik, Mobilität in peripheren Regionen oder die Ästhetik von Landschaften - und geben so Impulse für eine nachhaltige Entwicklung ländlicher Regionen.
The 10 Rules of Highly Effective Pricing: How to Transform Your Price Management to Boost Profits
by Danilo ZattaTransform your organisation’s pricing strategy to take advantage of exciting new opportunities to unlock profitable growth In The Ten Rules of Highly Effective Pricing, renowned pricing strategist Danilo Zatta delivers an insightful and effective roadmap to taking control of your organisation’s monetization strategies and boosting profits. The author explains the 10 key elements to transform your price management; such as making pricing a CEO priority, instilling a culture of profit, selling value, differentiating prices, setting up the pricing governance, avoiding price wars and other rules to help capture opportunities for extraordinary profit and growth that companies not observing these rules simply miss out on. In this authoritative yet easy-to-read book, you’ll explore inspiring case studies of real-world companies that have realised the tremendous potential of pricing transformation to unlock their firms’ latent profitability. You’ll also discover the foundational pricing concepts you need to understand if you aim to drive incredible results in your company’s top- and bottom lines. This book also offers: All the necessary ingredients for a successful, company-wide pricing transformation Clear explanations of the key elements that determine successful pricing - and how to maximize profitability at the pricing level Strategies for identifying present and future monetization opportunities Techniques for generating immediate wins, as well as strategies for generating long-term advantage A can’t-miss resource for managers, founders, executives, directors, and entrepreneurs with a stake in driving growth and profitability in their firms, The Ten Rules of Highly Effective Pricing will also earn a place on the bookshelves of business and management students learning about contemporary pricing strategy. 'Company marketers spend a lot of time on promotion and take pricing for granted. Zatta's new book The 10 Rules of Highly Effective Pricing will help wake up company marketers to the profit coming from creative pricing.’ - Philip Kotler, S. C. Johnson Distinguished Professor of International Marketing, Kellogg School of Management, Northwestern University
The 10 Rules of Highly Effective Pricing: How to Transform Your Price Management to Boost Profits
by Danilo ZattaTransform your organisation’s pricing strategy to take advantage of exciting new opportunities to unlock profitable growth In The Ten Rules of Highly Effective Pricing, renowned pricing strategist Danilo Zatta delivers an insightful and effective roadmap to taking control of your organisation’s monetization strategies and boosting profits. The author explains the 10 key elements to transform your price management; such as making pricing a CEO priority, instilling a culture of profit, selling value, differentiating prices, setting up the pricing governance, avoiding price wars and other rules to help capture opportunities for extraordinary profit and growth that companies not observing these rules simply miss out on. In this authoritative yet easy-to-read book, you’ll explore inspiring case studies of real-world companies that have realised the tremendous potential of pricing transformation to unlock their firms’ latent profitability. You’ll also discover the foundational pricing concepts you need to understand if you aim to drive incredible results in your company’s top- and bottom lines. This book also offers: All the necessary ingredients for a successful, company-wide pricing transformation Clear explanations of the key elements that determine successful pricing - and how to maximize profitability at the pricing level Strategies for identifying present and future monetization opportunities Techniques for generating immediate wins, as well as strategies for generating long-term advantage A can’t-miss resource for managers, founders, executives, directors, and entrepreneurs with a stake in driving growth and profitability in their firms, The Ten Rules of Highly Effective Pricing will also earn a place on the bookshelves of business and management students learning about contemporary pricing strategy. 'Company marketers spend a lot of time on promotion and take pricing for granted. Zatta's new book The 10 Rules of Highly Effective Pricing will help wake up company marketers to the profit coming from creative pricing.’ - Philip Kotler, S. C. Johnson Distinguished Professor of International Marketing, Kellogg School of Management, Northwestern University
The 2023 FIFA Women's World Cup: Politics, Representation, and Management (Women, Sport and Physical Activity)
This book offers a critical examination of the 2023 FIFA Women’s World Cup, being held in Australia and New Zealand. Drawing on perspectives from sociology, history, political science and management, it sheds new light on the development of women’s soccer and on women’s sport more broadly. The book examines the politics of the build-up to the tournament, including the bidding process, as well as how the tournament has been represented in the media, the governance structures of the tournament itself, and policy proposals designed to leave an enduring legacy for women and girls in sport. The 2023 FIFA Women’s World Cup is the first Women’s World Cup to be held in the Southern Hemisphere and the first to be held with an expanded 32-team format. This book shows why the 2023 FIFA Women’s World Cup represents a unique opportunity to enhance our understanding of women’s football, gender-oriented sport development initiatives and strategies, national sport policy and programming, and the management of international sporting events. This book is fascinating reading for any student, researcher or practitioner with an interest in sport development, sport management, sport policy, sport sociology, event management, gender studies, political science, or the relationship between sport and wider society.
The 2023 FIFA Women's World Cup: Politics, Representation, and Management (Women, Sport and Physical Activity)
by Adam Beissel, Verity Postlethwaite, Andrew Grainger, and Julie E. BriceThis book offers a critical examination of the 2023 FIFA Women’s World Cup, being held in Australia and New Zealand. Drawing on perspectives from sociology, history, political science and management, it sheds new light on the development of women’s soccer and on women’s sport more broadly. The book examines the politics of the build-up to the tournament, including the bidding process, as well as how the tournament has been represented in the media, the governance structures of the tournament itself, and policy proposals designed to leave an enduring legacy for women and girls in sport. The 2023 FIFA Women’s World Cup is the first Women’s World Cup to be held in the Southern Hemisphere and the first to be held with an expanded 32-team format. This book shows why the 2023 FIFA Women’s World Cup represents a unique opportunity to enhance our understanding of women’s football, gender-oriented sport development initiatives and strategies, national sport policy and programming, and the management of international sporting events. This book is fascinating reading for any student, researcher or practitioner with an interest in sport development, sport management, sport policy, sport sociology, event management, gender studies, political science, or the relationship between sport and wider society.
21st Century Sports: How Technologies Will Change Sports in the Digital Age (Future of Business and Finance)
by Sascha L. SchmidtDiscover the exciting future of sports in the digital age with "21st Century Sports: How Technologies Will Change Sports in the Digital Age." This thought-provoking book, now in its second edition, delves into the transformative power of technology on the world of sports within the next five to ten years and beyond. Written by esteemed academics from prestigious institutions like the Massachusetts Institute of Technology, Queensland University of Technology, and the University of Cambridge, alongside seasoned practitioners with extensive technological expertise, this collection of essays offers profound insights. Through their comprehensive analysis, the authors explore the profound impacts of emerging technologies such as artificial intelligence, the Internet of Things, blockchain, web3 and robotics on sports. Uncover how these technologies will revolutionize not only the nature of sports itself but also consumer behavior and existing business models. Athletes, entrepreneurs, and innovators working in the sports and other industries will find invaluable guidance to identify trendsetting technologies, gain deeper insights into their implications, and stay ahead of the competition, both on and off the field. In this new edition, a special focus is given to technology convergence, featuring chapters on the future of fandom, sports in the third connected age and in new digital worlds like the Metaverse. This book is your gateway to the dynamic world where technology and sports intersect, offering a compelling vision of what lies ahead.
40 Jahre Islamischer Religionsunterricht in Österreich: Islamische Bildung im europäischen Kontext (Wiener Beiträge zur Islamforschung)
by Tamara Nili-Freudenschuß Ednan AslanÖsterreich war eines der ersten westeuropäischen Länder, das den Islam als Körperschaft öffentlichen Rechts anerkannt hat. Diese historische Anerkennung geht zurück auf die lange, facettenreiche Geschichte des Islam in Österreich und erfüllte den Muslim*innen in Österreich einen lang gehegten Wunsch, welcher auch in vielen anderen europäischen Ländern besteht. Seit 40 Jahren ermöglicht diese Anerkennung den Muslim*innen, den Islam als ordentliches Unterrichtsfach an öffentlichen Schulen zu unterrichten. Die Erkenntnisse aus dieser langjährigen Erfahrung im Bereich des islamischen Religionsunterrichts sind von großer Bedeutung für andere europäische Staaten, die sich ebenfalls um die Integration des islamischen Religionsunterrichts in das öffentliche Schulwesen bemühen. Der Band bietet einen umfassenden Überblick aus religionspädagogischer und -didaktischer, gesellschafts- und bildungspolitischer, rechtlicher und empirischer Perspektive. Er beleuchtet die 40-jährige Geschichte des islamischen Religionsunterrichts in Österreich und zeigt auf, welchen Beitrag religiöse Bildung zur Integration muslimischer Kinder in die Gesellschaft leisten kann.
6G and Next-Generation Internet: Under Blockchain Web3 Economy
by Abdeljalil BeniicheThe sixth generation (6G) of wireless cellular networks is expected to incorporate the latest developments in network infrastructure and emerging advances in technology. It will not only explore more spectrum at high-frequency bands but also converge driving technological trends, including connected robotics, artificial intelligence (AI), and blockchain technologies. There is also a strong notion that the nature of mobile terminals will change, whereby intelligent mobile robots are anticipated to play a more important role. Importantly, 6G will become more human-centered than 5G, which primarily focused on industry verticals. This book explores the human-centeredness of blockchain and Web3 economy for the 6G era. Aimed at graduate students, network and blockchain researchers, professionals, engineers, and practitioners, this book discusses the symbiosis of blockchain with other key technologies such as AI and robots, while putting the focus on the Tactile Internet for advanced human-to-machine interaction. By focusing on the research field of robonomics in the 6G Era, which studies the social integration of robots into the economy and human society, the book puts the various developed ideas and concepts into the perspective of the future Super Smart Society 5.0.
6G and Next-Generation Internet: Under Blockchain Web3 Economy
by Abdeljalil BeniicheThe sixth generation (6G) of wireless cellular networks is expected to incorporate the latest developments in network infrastructure and emerging advances in technology. It will not only explore more spectrum at high-frequency bands but also converge driving technological trends, including connected robotics, artificial intelligence (AI), and blockchain technologies. There is also a strong notion that the nature of mobile terminals will change, whereby intelligent mobile robots are anticipated to play a more important role. Importantly, 6G will become more human-centered than 5G, which primarily focused on industry verticals. This book explores the human-centeredness of blockchain and Web3 economy for the 6G era. Aimed at graduate students, network and blockchain researchers, professionals, engineers, and practitioners, this book discusses the symbiosis of blockchain with other key technologies such as AI and robots, while putting the focus on the Tactile Internet for advanced human-to-machine interaction. By focusing on the research field of robonomics in the 6G Era, which studies the social integration of robots into the economy and human society, the book puts the various developed ideas and concepts into the perspective of the future Super Smart Society 5.0.
6th International Conference on Signal Processing and Information Communications: ICSPIC 2023 (Signals and Communication Technology)
by Chua-Chin Wang Arumugam NallanathanThis book presents the proceedings of the 6th International Conference on Signal Processing and Information Communications (ICSPIC 2023), which was held in Singapore, on February 25-27, 2023. The conference aims to provide a leading international forum for researchers, practitioners, and professionals from the industry, academia and government to share their new ideas, progresses and achievements in signal processing and information communications. The contributions focus on the latest advances, trends and future challenges in analog and mixed signal processing, design and implementation of signal processing systems, compressive sensing, machine learning methods for communications and signal processing, multimedia signal processing, natural language processing, next generation mobile communications, nonlinear signal processing, optical communications, parallel and distributed processing, and more.
77 Pillars of Quality and the Pursuit of Excellence: A Guide to Basic Concepts and Lean Six Sigma Tools for Practitioners, Managers, and Entrepreneurs
by Souraj SalahThis book offers a basic and practical guide for a manager, quality practitioner, or anyone interested in learning and understanding the fundamental principles, concepts, tools, and techniques of quality management and process improvement. This book enables managers to have a strong foundation for effective management and improvement of operations. It strengthens quality practitioners’ approach to people, products, or services and process improvement, to influence without authority. It provides practitioners with a comprehensive understanding of the contemporary concepts of quality, guiding principles, and quality tools and techniques and on successfully implementing them. It helps enhance how practitioners perform their work and inspires them to strive for excellence.The book begins with an introduction and an overview of quality, followed by listing and explaining the selected 77 pillars (basic principles, concepts, and tools) of quality, grouped under the themes of quality, Six Sigma, and Lean Management. It examines the logical understanding of these pillars and how to implement them, providing practical examples and beneficial real case studies. The stories are based on the learning and practical experience of the author—a certified Lean Six Sigma Master Black Belt, a quality manager, and a university lecturer.This book benefits employees, partners, and customers of any organization, offering a great reference for practitioners and academics alike. It serves as a call to reflect on basic quality pillars first, before embarking on a quality improvement journey. It provides a solid foundation for managers and practitioners to exceed their customers’ expectations and excel in managing their business operations.
77 Pillars of Quality and the Pursuit of Excellence: A Guide to Basic Concepts and Lean Six Sigma Tools for Practitioners, Managers, and Entrepreneurs
by Souraj SalahThis book offers a basic and practical guide for a manager, quality practitioner, or anyone interested in learning and understanding the fundamental principles, concepts, tools, and techniques of quality management and process improvement. This book enables managers to have a strong foundation for effective management and improvement of operations. It strengthens quality practitioners’ approach to people, products, or services and process improvement, to influence without authority. It provides practitioners with a comprehensive understanding of the contemporary concepts of quality, guiding principles, and quality tools and techniques and on successfully implementing them. It helps enhance how practitioners perform their work and inspires them to strive for excellence.The book begins with an introduction and an overview of quality, followed by listing and explaining the selected 77 pillars (basic principles, concepts, and tools) of quality, grouped under the themes of quality, Six Sigma, and Lean Management. It examines the logical understanding of these pillars and how to implement them, providing practical examples and beneficial real case studies. The stories are based on the learning and practical experience of the author—a certified Lean Six Sigma Master Black Belt, a quality manager, and a university lecturer.This book benefits employees, partners, and customers of any organization, offering a great reference for practitioners and academics alike. It serves as a call to reflect on basic quality pillars first, before embarking on a quality improvement journey. It provides a solid foundation for managers and practitioners to exceed their customers’ expectations and excel in managing their business operations.
Abortion and Catholicism in Britain: Attitudes, Lived Religion and Complexity (Palgrave Studies in Lived Religion and Societal Challenges)
by Sarah-Jane Page Pam LoweThis book details how British Catholic communities view abortion, highlighting the diversity of positions which often contrast with the official line of Catholic Church doctrine. The authors’ extensive qualitative investigation involving various Catholic constituents demonstrates the complex ways attitudes are formed. Based on interviews with priests, Catholic parishioners, anti-abortion activists and Catholics living in close proximity to activism, this book takes a lived religion approach to argue that attitudes and approaches to abortion are nuanced and contextual, with the Catholic concept of individual conscience playing a fundamental role in navigating abortion issues. Ultimately, this investigation helps to explore in much greater depth the increased liberalisation in attitudes among Catholics towards abortion, at a time when Catholic activism opposing abortion is growing, and therefore shines a light on the conflicts that are apparent at the heart of Catholic parishes. Thisbook will be of interest to scholars in Gender and Sexuality Studies, Sociology, Theology and Religious Studies.
Abortion and Reproductive Rights in Slovenia: A Case of Resistance
by Ana Kralj Tanja Rener Vesna Leskošek Metka Mencin Mirjana Ule Slavko KurdijaAbortion and Reproductive Rights in Slovenia: A Case of Resistance provides a detailed and in-depth analysis of the situation of sexual and reproductive rights in Slovenia. This important intervention comes at a time when sexual and reproductive rights in Slovenia and around the world are assailed by populist and neoconservative discourses. The authors provide a detailed account of the history of the struggle for reproductive rights, particularly the struggles for access to safe abortion, insights based on interviews with fellow activists and an analysis of Slovenian public opinion on abortion in a temporal and comparative perspective. The scholar-activist authors put the issue of sexual and reproductive rights at the forefront of the social, political and scientific agenda in the name of collectivity and solidarity, reinforcing the potential apparent within civil society and social movements. This work will be of interest to researchers and activists with an interest in gender and reproductive rights in contemporary Europe.
Abortion and Reproductive Rights in Slovenia: A Case of Resistance
by Ana Kralj Tanja Rener Vesna Leskošek Metka Mencin Mirjana Ule Slavko KurdijaAbortion and Reproductive Rights in Slovenia: A Case of Resistance provides a detailed and in-depth analysis of the situation of sexual and reproductive rights in Slovenia. This important intervention comes at a time when sexual and reproductive rights in Slovenia and around the world are assailed by populist and neoconservative discourses. The authors provide a detailed account of the history of the struggle for reproductive rights, particularly the struggles for access to safe abortion, insights based on interviews with fellow activists and an analysis of Slovenian public opinion on abortion in a temporal and comparative perspective. The scholar-activist authors put the issue of sexual and reproductive rights at the forefront of the social, political and scientific agenda in the name of collectivity and solidarity, reinforcing the potential apparent within civil society and social movements. This work will be of interest to researchers and activists with an interest in gender and reproductive rights in contemporary Europe.
Absolute Essentials of Ethereum (Absolute Essentials of Business and Economics)
by Paul Dylan-EnnisAbsolute Essentials of Ethereum is a concise textbook which guides the reader through the fascinating world of the emerging Ethereum ecosystem, from the basics of how its blockchain works to cutting-edge applications.Written by an experienced educator, each chapter is designed to progress potential students from class to class. Technical concepts are clearly explained for those new to the topic and readers are supported with definitions and summaries in each chapter. Real-life case studies situate the overviews in a contemporary context. Topics covered include the Ethereum Execution and Consensus layers, Ethereum governance and community, Decentralised Autonomous Organisations (DAOs), Decentralised Finance (DeFi), Non-Fungible Tokens (NFTs) and Layer 2.This book is the ideal text to support undergraduate and postgraduate courses on blockchain technologies, cryptocurrencies, Web3 and fintech, as well as for those who want to know how Ethereum really works.
Absolute Essentials of Ethereum (Absolute Essentials of Business and Economics)
by Paul Dylan-EnnisAbsolute Essentials of Ethereum is a concise textbook which guides the reader through the fascinating world of the emerging Ethereum ecosystem, from the basics of how its blockchain works to cutting-edge applications.Written by an experienced educator, each chapter is designed to progress potential students from class to class. Technical concepts are clearly explained for those new to the topic and readers are supported with definitions and summaries in each chapter. Real-life case studies situate the overviews in a contemporary context. Topics covered include the Ethereum Execution and Consensus layers, Ethereum governance and community, Decentralised Autonomous Organisations (DAOs), Decentralised Finance (DeFi), Non-Fungible Tokens (NFTs) and Layer 2.This book is the ideal text to support undergraduate and postgraduate courses on blockchain technologies, cryptocurrencies, Web3 and fintech, as well as for those who want to know how Ethereum really works.
Abuse in the Latin American Church: An Evolving Crisis at the Core of Catholicism
This book addresses the crisis of sexual abuse in the Roman Catholic Church in Latin America, the region of the world with the highest percentage of Catholics. Bringing together research from across the continent, it demonstrates that abuse within the Church is indeed a global phenomenon, though abuses have taken different forms according to varying sociocultural contexts. With attention to abuses committed against children, women and vulnerable adults – by both men and women – within the settings of parishes, new religious movements and international religious organizations, it also raises questions of justice, asking how to assess the suffering of victims, how to deal with abusers and how to prevent abuses. It will therefore be of interest to scholars of religious studies, sociology, Latin American studies, criminology, theology, and religious leaders with interests in the abuses and scandals that have been revealed in the worldwide Church.
Abuse in the Latin American Church: An Evolving Crisis at the Core of Catholicism
by Véronique Lecaros Ana Lourdes SuárezThis book addresses the crisis of sexual abuse in the Roman Catholic Church in Latin America, the region of the world with the highest percentage of Catholics. Bringing together research from across the continent, it demonstrates that abuse within the Church is indeed a global phenomenon, though abuses have taken different forms according to varying sociocultural contexts. With attention to abuses committed against children, women and vulnerable adults – by both men and women – within the settings of parishes, new religious movements and international religious organizations, it also raises questions of justice, asking how to assess the suffering of victims, how to deal with abusers and how to prevent abuses. It will therefore be of interest to scholars of religious studies, sociology, Latin American studies, criminology, theology, and religious leaders with interests in the abuses and scandals that have been revealed in the worldwide Church.
The Abusive Customer: Breaking the Silence Around Customers’ Aggressive Behavior
by Ivaylo YorgovBreaking the silence around an all-too-common problem, this book offers insights into the triggers of customer aggression against service employees, explores its consequences, and provides practical advice for handling abusive customers and mitigating the damage they inflict. Today, more than half of the world’s population is employed in the service sector. This fundamental economic shift is accompanied by heightened attention to customer service and the ‘customer is always right’ paradigm. But when customers act aggressively, everyone pays a price: frontline employees, their families, their companies, and even the abusive customers themselves. Unlike breezier titles on the subject, this book is based in academic research—exploring the ‘why?’ and ‘when?’ behind abusive behavior—that underpins its practical approach, illustrated with real-world stories from professionals on the front lines of customer service. The book’s useful tools include a sample anti-customer abuse policy and management process, a cheat sheet of practices that work for handling its consequences, a summary of effective service recovery processes and practices, and abuse-handling training list and curriculum templates. Managers and workers in customer-facing roles, in industries such as retail, hospitality, tourism, banking, and contact centers, will welcome this essential resource as part of their efforts to stop aggressive customer behavior, and improve employee morale, job satisfaction, and engagement.