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The Serpent King: Book 3 (Secrets of the Tombs)
by Helen MossPerfect for fans of INDIANA JONES and PERCY JACKSON, this third exciting installment in Helen Moss' SECRETS OF THE TOMBS series follows Ryan and Cleo on another death-defying mission.Can Ryan and Cleo uncover the secrets of the tombs and solve the mystery before it's too late?
The Serpent Sword (The Bernicia Chronicles #1)
by Matthew Harffy'HISTORICAL FICTION DOESN'T GET MUCH BETTER THAN THIS' ANGUS DONALD AD 633 Beobrand is a young man with a shadowy past. As an outsider in the kingdom of Bernicia, he is compelled to join his brother, Octa, as a warrior in the household of King Edwin. He must learn to fight with sword and shield to defend the war-ravaged kingdoms of Northumbria.In a period of great upheaval for Dark Age Britain, all he finds is death and war. Men and women strive to seize control of their destinies in a time of despair, and the land is rife with danger as warlords vie for supremacy and dominion. Amongst the blood and the betrayals, Beobrand learns of his brother's near-certain murder. Inexperienced but ruthless, Beobrand must form his own allegiances and learn to fight as a warrior with sword and shield.Driven by a desire for vengeance and a relentless pursuit of his enemies, he faces challenges which transform him from a boy to a man who stands strong in the clamour and gore of the shieldwall. As he closes in on his kin's slayer, can Beobrand mete out the retribution he craves without sacrificing his honour... or even his soul? Praise for Matthew Harffy: 'Nothing less than superb... The tale is fast paced and violence lurks on every page' Historical Novel Society'Beobrand is the warrior to follow' David Gilman'A tale that rings like sword song in the reader's mind' Giles Kristian'A brilliant characterization of a difficult hero in a dangerous time. Excellent!' Christian Cameron'A terrific novel. It illuminates the Dark Ages like a bolt of lightning' Toby Clements'Battles, treachery, revenge and a healthy dose of Dark Age adventure' Simon Turney'Matthew Harffy tells a great story' Joanna Hickson'Harffy's writing just gets better and better... He is really proving himself the rightful heir to Gemmell's crown' Jemahl Evans'Harffy has a real winner on his hands... A genuinely superb novel' Steven McKay'A breathtaking novel that sweeps the reader into a dark and dangerous world' Paul Fraser Collard
The Servants of Twilight: A dark and compulsive thriller
by Dean KoontzA religious cult takes its faith to the extreme... In The Servants of Twilight by Dean Koontz, a mother must fight unimaginable evil to save her child. Perfect for fans of Richard Laymon and Harlan Coben. 'Koontz's skill at edge-of-the-seat writing has improved with each book. He can scare our socks off' - Boston HeraldTo his mother, Joey seems an ordinary six-year-old boy - special to her, but to no one else. To the Servants of Twilight, however, he is an evil presence who must be destroyed - an Anti-Christ who must die.The terrifying ordeal for Joey and his mother begins in the supermarket car park where an old woman accosts them and pursues them with her terrible threats. Christine's world is turned into a nightmare of terror. Only her love for her child, and the support of the one man who believes her, gives her the chance to survive the Servants of Twilight... What readers are saying about The Servants of Twilight: 'This book will shake you to your very foundations. Stunning, compulsive narrative. Real, unadulterated fear in a quality plot''A classic Koontz tale that makes the face pale, the heart stop and stretches the nerve endings to virtually snapping point!''Devilishly good!'
„Service Design“ in touristischen Destinationen: Gästeorientierte Produktentwicklung mit Service Design (BestMasters #0)
by Janosch UntersteinerVon touristischen Destinationen der neuen Generation wird zukünftig ein stärkerer Fokus auf Prozess- und Produktaufgaben gefordert. Die Entwicklung touristischer Produkte verlangt aufgrund dessen Komplexität nach einem Instrument, welches ermöglicht, kundenorientierte Produkte zu entwickeln. Eine junge Denkrichtung, die diese hohe Erwartungshaltung erfüllen könnte, ist der kundenfokussierte und iterative Denkansatz des Service Design. In dieser Arbeit werden zwölf Instrumente aus dem Service Design vorgestellt, welche sich besonders für die Entwicklung touristischer Produkte eignen. Auf Basis der Erkenntnisse wurden sämtliche Österreichischen Destinationen (Vollerhebung) befragt, ob diese Produkte für ihre Destination entwickeln und ob die Methoden und Instrumente aus dem Service Design dabei Anwendung finden.
Service Excellence in Tourism and Hospitality: Insights from Asia (Tourism, Hospitality & Event Management)
by K. Thirumaran Dirk Klimkeit Chun Meng TangService operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to the business it means repeat customers and word-of-mouth marketing. Based on fresh empirical evidence from the field, this book captures the different approaches and challenges to service excellence in the Asian tourism and hospitality industry. Focusing on hotels, attractions, transport providers and other segments in tourism and hospitality, this book presents new case studies underlining and detailing global and local travel industry practices. The book is meant as a reference and supplementary reading for students, researchers and industry practitioners.
Service Failures and Recovery in Tourism and Hospitality: A Practical Manual
by Aybeniz Akdeniz Ar Umut Avci Gulnil Aydin Melissa A. Baker Kemal Birdir Huey Chern Boo Hakan Boz Ugur Caliskan Celil Cakici Ali Dalgic Christina K. Dimitriou Mariangela Franch Ozan Guler Jong-Hyeong Anna Irimiás Petranka Kelly Kawon Kim Erdogan Koc Jennifer Lawlor Minwoo Lee Poh Theng Loo Gábor Michalkó Michael Mulvey Isil Arikan Saltik Dallen J Timothy Derya ToksözTourism and hospitality services are highly prone to service-failure due to a high level of customer-employee contact and the inseparable, intangible, heterogeneous and perishable nature of these services. Service Failures and Recovery in Tourism and Hospitality, with its extensive coverage of the literature, presents an invaluable source of information for academics, students, researchers and practitioners. In addition to its extensive coverage of the literature in terms of recent research published in top tier journals, chapters in the book contain student aids, real-life examples, case studies, links to websites and activities alongside discussion questions and presentation slides for in-class use by teaching staff. This book is enhanced with supplementary resources. The customizable lecture slides can be found at: www.cabi.org/openresources/90677
Service Quality in Leisure, Events, Tourism and Sport (CABI Tourism Texts)
by John Buswell Christine Williams Keith Donne Carley SuttonService quality is at the forefront of how the leisure, events, tourism and sport (LETS) sectors operate. An important consideration for any business, and therefore any student of the subject, this new edition of a successful textbook addresses the key points and principles of managing service quality across the industry sector. Fully updated and enhanced, it: - Covers areas such as the experience economy, capacity management and service culture, as well as methods for measuring quality and satisfaction. - Includes numerous case studies to help students apply classroom-based theory to practice. - Is packed with student-friendly pedagogy and full colour illustrations throughout to enhance the learning experience. Considering the underpinning theory of service quality, this book informs the reader of the practical application of service quality management tools and techniques in an industry with distinctive features and challenges. An invaluable read for students within the LETS sectors, it also provides a useful refresher for practitioners working in the industry.
Service Quality Management in Hospitality, Tourism, and Leisure
by Connie Mok Beverley Sparks Jay KadampullyDoes your staff deliver the highest quality service possible?Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world.This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Topics covered include: services management marketing operations management human resources management service quality management Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will measure and enhance customer satisfaction and help you provide superior hospitality services, and groups them in easy-to-use clusters for quick reference.
Service Quality Management in Hospitality, Tourism, and Leisure
by Connie Mok Beverley Sparks Jay KadampullyDoes your staff deliver the highest quality service possible?Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world.This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Topics covered include: services management marketing operations management human resources management service quality management Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will measure and enhance customer satisfaction and help you provide superior hospitality services, and groups them in easy-to-use clusters for quick reference.
Setting The Table: The Transforming Power Of Hospitality In Business (PDF)
by Danny MeyerAn inspiring story, this is part autobiography of a man who became rich and successful by leaving profit last on his list of priorities, and part business book that shows how to get rich by treating your staff and customers incredibly well.
Setting the East Ablaze: Lenin's Dream of an Empire in Asia (Not A Series)
by Peter Hopkirk'Let us turn our faces towards Asia', exhorted Lenin when the long-awaited revolution in Europe failed to materialize. 'The East will help us conquer the West.' Peter Hopkirk's book tells for the first time the story of the Bolshevik attempt to set the East ablaze with the heady new gospel of Marxism. Lenin's dream was to liberate the whole of Asia, but his starting point was British India. A shadowy undeclared war followed. Among the players in this new Great Game were British spies, Communist revolutionaries, Muslim visionaries and Chinese warlords - as well as a White Russian baron who roasted his Bolshevik captives alive. Here is an extraordinary tale of intrigue and treachery, barbarism and civil war, whose violent repercussions continue to be felt in Central Asia today.
The Seven Hills of Rome: A Geological Tour of the Eternal City
by Grant Heiken Renato Funiciello Donatella De Rita Walter VeltroniFrom humble beginnings, Rome became perhaps the greatest intercontinental power in the world. Why did this historic city become so much more influential than its neighbor, nearby Latium, which was peopled by more or less the same stock? Over the years, historians, political analysts, and sociologists have discussed this question ad infinitum, without considering one underlying factor that led to the rise of Rome--the geology now hidden by the modern city. This book demonstrates the important link between the history of Rome and its geologic setting in a lively, fact-filled narrative sure to interest geology and history buffs and travelers alike. The authors point out that Rome possessed many geographic advantages over surrounding areas: proximity to a major river with access to the sea, plateaus for protection, nearby sources of building materials, and most significantly, clean drinking water from springs in the Apennines. Even the resiliency of Rome's architecture and the stability of life on its hills are underscored by the city's geologic framework. If carried along with a good city map, this book will expand the understanding of travelers who explore the eternal city's streets. Chapters are arranged geographically, based on each of the seven hills, the Tiber floodplain, ancient creeks that dissected the plateau, and ridges that rise above the right bank. As an added bonus, the last chapter consists of three field trips around the center of Rome, which can be enjoyed on foot or by using public transportation.
The Seven Noses of Soho: And 191 Other Curious Details from the Streets of London
by Jamie MannersAmong the great cities of the world, London’s inimitable character is striking. Unconstrained by a house style and strict planning, it has thrived, with each generation adding new chapters and details to its gripping story.The streets of London have always shown a tumult of different influences, just like the teeming crowds who live and work in them. Every age has left its mark and competes for your attention.In an age when the city's skyscrapers are getting bigger and bigger, it can be truly rewarding to go in pursuit of the small stuff. While the masses crowd around icons such as St Paul's and the Tower, there are other layers of London that are often overlooked. Investigate that blue plaque across the road and you may well find that one of your heroes lived there. Look up at the menacing gargoyles overhead and discover tales of revenge. Eschew the overpriced gastropubs in the leafy suburbs, and find that they back on to the ghost platform of an abandoned railway. These details are what gives London such a human face and The Seven Noses of Soho showcases some of these lesser-known oddities that hide in plain sight. Next time you are making for the nearest Tube station in rush hour, why not step beyond the crowds for a moment – you may be surprised to discover some very different London stories.
Seven-Tenths: The Sea and its Thresholds
by James Hamilton-PatersonSeven-Tenths is James Hamilton-Paterson's classic exploration of the sea. A beautifully-written blend of literature and science, it is here brought back into print in a revised and updated edition which includes the acclaimed essay Sea Burial.
Seven Years in Tibet: My Life Before, During And After (Paladin Bks.)
by Heinrich HarrerA landmark in travel writing, this is the incredible true story of Heinrich Harrer’s escape across the Himalayas to Tibet, set against the backdrop of the Second World War.
Seventeenth Century Practical Mathematics: Navigation by Greenvill Collins
by Paul HughesThis exciting Greenvill Collins biography is about seventeenth century navigation, focusing for the first time on mathematics practised at sea. This monograph argues the Restoration kings’, Charles II and James II, promotion of cartography for both strategy and trade. It is aimed at the academic, cartographic and larger market of marine enthusiasts. Through shipwreck and Arctic marooning, and Dutch and Spanish charts, Collins evolved a Prime Meridian running through Charles’s capital. After John Ogilby’s successful Britannia, Charles set Collins surveying his kingdom’s coasts, and James set John Adair surveying in Scotland. They triangulated at sea. Subsequently, Collins persuaded James to sustain his dead brother’s ambition. This, the British coast’s first survey took six years. After James’s flight, and William III’s invasion, Collins lead the royal yacht squadron for six years more, garnering funds to publish Great Britain’s Coasting Pilot. The Admiralty and civic institutions subsidised what became his own pilot. Collins aided Royal Society members in their investigations, and his new guide remained vital to navigators through the century following. Charles’s cartographic promotion bloomed the most spectacularly in the atlases of Ogilby, Collins and John Flamsteed for roads, harbours, and stars.
Seventeenth Century Practical Mathematics: Navigation by Greenvill Collins
by Paul HughesThis exciting Greenvill Collins biography is about seventeenth century navigation, focusing for the first time on mathematics practised at sea. This monograph argues the Restoration kings’, Charles II and James II, promotion of cartography for both strategy and trade. It is aimed at the academic, cartographic and larger market of marine enthusiasts. Through shipwreck and Arctic marooning, and Dutch and Spanish charts, Collins evolved a Prime Meridian running through Charles’s capital. After John Ogilby’s successful Britannia, Charles set Collins surveying his kingdom’s coasts, and James set John Adair surveying in Scotland. They triangulated at sea. Subsequently, Collins persuaded James to sustain his dead brother’s ambition. This, the British coast’s first survey took six years. After James’s flight, and William III’s invasion, Collins lead the royal yacht squadron for six years more, garnering funds to publish Great Britain’s Coasting Pilot. The Admiralty and civic institutions subsidised what became his own pilot. Collins aided Royal Society members in their investigations, and his new guide remained vital to navigators through the century following. Charles’s cartographic promotion bloomed the most spectacularly in the atlases of Ogilby, Collins and John Flamsteed for roads, harbours, and stars.
Sex and Tourism: Journeys of Romance, Love, and Lust
by Kaye Sung Chon Thomas Bauer Bob MckercherExplore the complex relationship between tourism and intimacy in this new book with a worldwide perspective! With a unique combination of academic and personal accounts, Sex and Tourism: Journeys of Romance, Love, and Lust takes you behind the scenes with motel owners, adventure travel guides, backpackers, and others working on all sides of the international tourism industry. The editors have created a model that views the situation from three different perspectives: tourist, tourism provider, and nature of the encounter. Unlike other related volumes, this book is not just about the sex trade, but also about the role of tourism in love, marriage, and relationships. The global focus of Sex and Tourism will introduce you to: off-season romance on the island of Crete sex tourism in Cambodia a South Korean museum dedicated to women forced into sexual slavery by the Japanese military the sexual aspects of adventure travel in Canada cross-cultural marriage in Thailand gentleman's clubs in New Orleans Australian river guides and their potential liaisons with clients People who travel to escape their day-to-day lives often become involved in situations they would never find themselves in at home. Good or bad, many of these situations are examined in Sex and Tourism. You'll learn about the illegal trafficking of girls in Nepal, worldwide programs for combating child sex rings, and the lethal combination of AIDS and tourism, but you'll also find accounts of love and romance far from home. You will see how the tourism industry can act as a facilitator of human intimacy and what happens when different cultural realities collide. Anyone involved in recreation, leisure, anthropology, social science, or tourism will be interested in this book. Sex and Tourism is an enlightening guide to the complex world found at the crossroads of sightseeing and sex.
Sex and Tourism: Journeys of Romance, Love, and Lust
by Kaye Sung Chon Thomas Bauer Bob MckercherExplore the complex relationship between tourism and intimacy in this new book with a worldwide perspective! With a unique combination of academic and personal accounts, Sex and Tourism: Journeys of Romance, Love, and Lust takes you behind the scenes with motel owners, adventure travel guides, backpackers, and others working on all sides of the international tourism industry. The editors have created a model that views the situation from three different perspectives: tourist, tourism provider, and nature of the encounter. Unlike other related volumes, this book is not just about the sex trade, but also about the role of tourism in love, marriage, and relationships. The global focus of Sex and Tourism will introduce you to: off-season romance on the island of Crete sex tourism in Cambodia a South Korean museum dedicated to women forced into sexual slavery by the Japanese military the sexual aspects of adventure travel in Canada cross-cultural marriage in Thailand gentleman's clubs in New Orleans Australian river guides and their potential liaisons with clients People who travel to escape their day-to-day lives often become involved in situations they would never find themselves in at home. Good or bad, many of these situations are examined in Sex and Tourism. You'll learn about the illegal trafficking of girls in Nepal, worldwide programs for combating child sex rings, and the lethal combination of AIDS and tourism, but you'll also find accounts of love and romance far from home. You will see how the tourism industry can act as a facilitator of human intimacy and what happens when different cultural realities collide. Anyone involved in recreation, leisure, anthropology, social science, or tourism will be interested in this book. Sex and Tourism is an enlightening guide to the complex world found at the crossroads of sightseeing and sex.
The Sex Lives Of Cannibals: Adrift In The Equatorial Pacific
by J Maarten TroostFantasized about quitting the 9-5? Walking away from credit card debt and student loans? Think living in the South Pacific for two years sounds like a perfect solution and perhaps even a winning idea for your first novel? Maarten Troost does just that, setting up as a devil-may-care islander while his girlfriend, Sylvia, gets to work on saving the planet, or at least a little part of it on an end-of-the-world atoll, Tarawa. Life on Tarawa resembles not so much paradise as a theatre of the absurd where planes fly with the aid of masking tape, Coconut Stalinism prevails as national government and Sylvia is co-opted by the CIA to spy on the Chinese. But abandoning continental hang-ups like barbequeing the local dogs and watching on as international industrial fishing trawlers plunder the world's richest tuna supply aren't so easy. Perhaps only by following the locals and letting go, one just might find a better way to live...
Sextant: A Voyage Guided By The Stars And The Men Who Mapped The World's Oceans
by David BarrieWith 2014 marking the tercentenary of the Longitude Act, this eloquent celebration of the sextant tells the story of this elegant instrument and explores its vital role in man’s attempts to map the world.
Sexuality, Women, and Tourism: Cross-border desires through contemporary travel (Contemporary Geographies of Leisure, Tourism and Mobility)
by Susan FrohlickThis book is the first to focus on why and how foreign Western women engage in cross-border sexual and intimate relations as tourists travelling, or temporarily dwelling, in a Central American country. As an in-depth ethnographic account, the book traces the experiences of heterosexual North American and European women’s transnational encounters, and examines new sexual and social practices arising from contemporary global tourism, shifting sexual cultures both at home and abroad, consumer culture, and women’s increasing mobility. The book combines descriptions of women’s travels and sexual relations across racial and class boundaries with feminism, postcolonial theory, and poststructuralist theories of gender and sexuality, to show how tourism as a wide range and set of desires serves as a central shaping force in the formation of women’s sexual subjectivities in contemporary life in postindustrial capitalism. In doing so it offers new insights into how tourist women express heterosexuality shaped by gender, race, class, and identities. This fascinating book, focusing on the structure of tourism and role of local culture and social organization in the shoring-up of desire, develops a unique contribution to the understanding of sex tourism. It will be of interest not only to tourism scholars, but also to those interested in sexuality, anthropology, sociology, cultural studies, women studies, gender studies, and geography.
Sexuality, Women, and Tourism: Cross-border desires through contemporary travel (Contemporary Geographies of Leisure, Tourism and Mobility)
by Susan FrohlickThis book is the first to focus on why and how foreign Western women engage in cross-border sexual and intimate relations as tourists travelling, or temporarily dwelling, in a Central American country. As an in-depth ethnographic account, the book traces the experiences of heterosexual North American and European women’s transnational encounters, and examines new sexual and social practices arising from contemporary global tourism, shifting sexual cultures both at home and abroad, consumer culture, and women’s increasing mobility. The book combines descriptions of women’s travels and sexual relations across racial and class boundaries with feminism, postcolonial theory, and poststructuralist theories of gender and sexuality, to show how tourism as a wide range and set of desires serves as a central shaping force in the formation of women’s sexual subjectivities in contemporary life in postindustrial capitalism. In doing so it offers new insights into how tourist women express heterosexuality shaped by gender, race, class, and identities. This fascinating book, focusing on the structure of tourism and role of local culture and social organization in the shoring-up of desire, develops a unique contribution to the understanding of sex tourism. It will be of interest not only to tourism scholars, but also to those interested in sexuality, anthropology, sociology, cultural studies, women studies, gender studies, and geography.
Shackles From the Deep: Tracing The Path Of A Sunken Slave Ship, A Bitter Past, And A Rich Legacy (History (US))
by Michael Cottman National Geographic KidsA pile of lime-encrusted shackles discovered on the seafloor in the remains of a ship called the Henrietta Marie, lands Michael Cottman, a Washington, D.C.-based journalist and avid scuba diver, in the middle of an amazing journey that stretches across three continents, from foundries and tombs in England, to slave ports on the shores of West Africa, to present-day Caribbean plantations. This is more than just the story of one ship – it's the untold story of millions of people taken as captives to the New World. Told from the author's perspective, this book introduces young readers to the wonders of diving, detective work, and discovery, while shedding light on the history of slavery. From the Hardcover edition.
Shackleton: How the Captain of the newly discovered Endurance saved his crew in the Antarctic
by Ranulph FiennesDiscover the story Ernest Shackleton's legendary Antarctic expedition through the words of the world's greatest living explorer, Sir Ranulph Fiennes - one of the only men to understand his experience first-hand . . .To write about Hell, it helps if you have been there._________In 1915, Sir Ernest Shackleton's attempt to traverse the Antarctic was cut short when his ship, Endurance, became trapped in ice.What followed became legend.Throughout the long, dark Antarctic winter, Shackleton fights for his life and the lives of his men - enduring freezing temperatures, a perilous lifeboat journey through the ice-strewn sea, and a punishing march across the South Georgia glaciers to seek the one slim chance they have of rescue.Their survival would become history's most enthralling adventure.No previous biographer has experienced even a tiny taste of the polar hell on earth endured by Shackleton and his men. That cannot be said of Sir Ranulph Fiennes, who has been described as 'our greatest living explorer'.From Shackleton's pursuit of adventure as a young merchant seaman, through his rivalry with Captain Scott, to the two remarkable expeditions to Antarctica that revealed his unrivalled leadership and courage, Fiennes brings the story vividly to life in a book that is part celebration, part vindication and all adventure._________Praise for Sir Ranulph Fiennes:'The World's Greatest Living Explorer' Guinness Book of Records'Full of awe-inspiring details of hardship, resolve and weather that defies belief, told by someone of unique authority. No one is more tailor-made to tell [this] story than Sir Ranulph Fiennes' Newsday'Fiennes' own experiences certainly allow him to write vividly and with empathy of the hell that the men went through' Sunday Times