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Develop Your Leadership Skills: Fast, Effective Ways to Become a Leader People Want to Follow (Creating Success #6)
by John AdairThis indispensable guide from leadership guru John Adair, will boost your confidence levels, inspire you and help you on your journey to becoming a leader of excellence.Acknowledged as a world expert, John Adair offers stimulating insights into recognizing and developing individual leadership qualities, acquiring personal authority and, most importantly, mastering core leadership functions such as planning, communicating and motivating. This 5th edition now features even more practical exercises, useful templates, and top tips to improve or develop your leadership skills, this guide distils the essence of John Adair's teaching and provides a framework for becoming an effective leader.The Creating Success series of books... Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you'll make fast progress, quickly reach your goals and create lasting success in your career.
Develop Your Leadership Skills: Fast, Effective Ways to Become a Leader People Want to Follow (Creating Success #6)
by John AdairThis indispensable guide from leadership guru John Adair, will boost your confidence levels, inspire you and help you on your journey to becoming a leader of excellence.Acknowledged as a world expert, John Adair offers stimulating insights into recognizing and developing individual leadership qualities, acquiring personal authority and, most importantly, mastering core leadership functions such as planning, communicating and motivating. This 5th edition now features even more practical exercises, useful templates, and top tips to improve or develop your leadership skills, this guide distils the essence of John Adair's teaching and provides a framework for becoming an effective leader.The Creating Success series of books... Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you'll make fast progress, quickly reach your goals and create lasting success in your career.
The Rebuilders: Going from Setback to Comeback in Business and Beyond
by Sara Tate Anna VogtFailure...we've all been there. In business and in life. Whether you've done it to yourself or have been negatively impacted by external situations, this book is a guide to building resilience and turning obstacles into opportunities.Failure can often be the first step forward. The Rebuilders is here to help us accept setbacks for what they are and explores not just how to get back up and get through to the other side, but also recognize the creative potential found in the rubble of disappointment. This book is your companion to facing challenges at work and in life with pragmatism and a healthy dose of inspiration. With exclusive interviews with business leaders from organizations like Google, the NHS and The World Economic Forum, as well as personal stories of setbacks from people like England Rugby Coach Sir Clive Woodward, human rights activist Mandy Sanghera and Unilever's Chief brand Officer Aline Santos, The Rebuilders will show you how to overcome setbacks and put learnings to good use in your professional and personal journey. Authors Sara Tate and Anna Vogt have experienced the challenge of rebuilding in spades. The force and duo behind the recent turnaround of renowned creative agency TBWA London, and co-hosts of the podcast The Rebuilders, they bring personal stories of growth to show you how to rebuild yourself and overcome whatever life and work throw at you next.
Improve Your Communication Skills: How to Build Trust, Be Heard and Communicate with Confidence (Creating Success #2)
by Alan BarkerBetter communication skills will have a direct impact on your career development. Improve Your Communication Skills is your practical guide to effective communication in business.This fully updated 6th edition now features a handy self-assessment tool to help you profile your own preferred communication style, even more practical exercises, useful checklists and top tips, as well as content on influencing others and managing difficult conversations. This book provides vital guidance on improving your conversations, building rapport, giving effective presentations, writing excellent reports and networking successfully. With the help of Improve Your Communication Skills, you will be able to get your message across - every time.The Creating Success series of books...Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you'll make fast progress, quickly reach your goals and create lasting success in your career.
Stop, Ask, Explore: Learn to Navigate Change in Times of Uncertainty
by Joan P. BallInterruptions and disruptions are a threshold to uncharted territory. You can learn to navigate uncertain transitions - and to flourish in times of unrelenting change. This book offers readers a practical framework for navigating life's inevitable turning points, thresholds and transitions - at work, at home and in between. Drawing upon more than a decade of research and work with established and emerging leaders across the globe, leadership consultant, Joan P. Ball invites you to reimagine your relationship with uncertainty and recognize the creative potential that exists in the messy middle between life's inevitable What Now? Moments and what comes next.Stop, Ask, Explore is a lively and eye-opening book that will allow you to more effectively engage interruptions and disruptions and develop the experimental mindset needed to flourish in an era of unrelenting and exponential change. Discover the power of curiosity, wayfinding, and discernment to make sense of uncharted territory and learn to thrive in times of uncertainty.
Mindset Matters: Developing Mental Agility and Resilience to Thrive in Uncertainty
by Gemma Leigh RobertsIf businesses can be agile to survive in an uncertain world, so can you. The future of work requires you to move flexibly and quickly to react to change; that's where your mindset matters. Who wouldn't want to know how to best navigate the choppy waters of change? Resilience is the skill to master for the future of work. The capacity to overcome adversity and, crucially, to learn from experiences and grow, resilience is the tool to have in your business leadership arsenal. From an individual perspective, it will lead to better performance and wellbeing, and for your team, you can positively affect change and build a culture of resilience that permeates your business. In Mindset Matters chartered psychologist and star LinkedIn Learning instructor, Gemma Leigh Roberts, teaches you why mental agility is the key ingredient to developing resilience and how to achieve it. This book will teach you the principles of thriving in uncertainty. From changing perspectives, emotional flexibility, a growth mindset, to cementing your mindset shift in others and your team, you will learn research-backed strategies that will allow you to grow your resilience and use change to your advantage. With energy and speed, you can embrace moments of pivots and ensure you and your business bounce back from whatever the world throws at you next.
Employee Engagement: A Practical Introduction (HR Fundamentals #24)
by Emma BridgerHow can I create engagement strategies that will empower employees to succeed? This book offers a practical resource for developing an effective engagement strategy aligned to business objectives.An engaged workforce is essential to the performance and success of any organization. Featuring practical tools and templates, Employee Engagement provides comprehensive coverage of all stages of the engagement process, from planning initiatives to building and measuring their success.This updated third edition presents engagement strategies that account for recent workplace developments, from remote working to creating psychological safety. It also includes updates on the evolving technology trends that impact engagement and guidance on how to create strategies that are inclusive of all employees. With examples and case studies from organizations such as AXA PPP Healthcare, EDF Energy and Marks & Spencer, Employee Engagement is essential reading for HR students and professionals. Online supporting resources include diagnostic tools, templates and additional best-practice case studies.HR Fundamentals is a series of succinct, practical guides featuring exercises, examples and case studies. They are ideal for students and those in the early stages of their HR careers.
Employee Engagement: A Practical Introduction (HR Fundamentals #24)
by Emma BridgerHow can I create engagement strategies that will empower employees to succeed? This book offers a practical resource for developing an effective engagement strategy aligned to business objectives.An engaged workforce is essential to the performance and success of any organization. Featuring practical tools and templates, Employee Engagement provides comprehensive coverage of all stages of the engagement process, from planning initiatives to building and measuring their success.This updated third edition presents engagement strategies that account for recent workplace developments, from remote working to creating psychological safety. It also includes updates on the evolving technology trends that impact engagement and guidance on how to create strategies that are inclusive of all employees. With examples and case studies from organizations such as AXA PPP Healthcare, EDF Energy and Marks & Spencer, Employee Engagement is essential reading for HR students and professionals. Online supporting resources include diagnostic tools, templates and additional best-practice case studies.HR Fundamentals is a series of succinct, practical guides featuring exercises, examples and case studies. They are ideal for students and those in the early stages of their HR careers.
Remote Workplace Culture: How to Bring Energy and Focus to Remote Teams
by Cary Cooper Sean O'MearaThe way we work has changed and a strong, supportive company culture is key for success. When employees work remotely, even occasionally, HR professionals and business leaders need to think differently.Practitioners now need to motivate their workforce, support talent development, ensure an inclusive environment and protect their employees' mental health, all without being in the same physical space. A strong and effective company culture that is built specifically with this purpose in mind is crucial. Remote Workplace Culture is a practical guide that shows how to achieve this and explains why simply replicating what used to happen in the office in a virtual environment doesn't work. This book shows how a strong culture for remote, hybrid and flexible working helps attract the best talent, whether this is nationally or globally and explains how to prioritize inclusion. There is also specific guidance on wellbeing initiatives, how to replace social learning in a hybrid or remote working culture and how to avoid common pitfalls such as an overreliance on technology, the blurring of work/life boundaries and a misunderstanding of remote working etiquette. Supported by case studies from BBC, Salesforce, leading financial services brands and law firms, Remote Workplace Culture is essential reading for all HR professionals and business leaders needing to develop strong company culture in the new world of work.
Words That Work: Communicate Your Purpose, Your Profits and Your Performance
by Val WrightChallenge the 'business as usual' rhetoric and create a stronger narrative in today's purpose-driven society with Words That Work.When a Broadway or West End show opens on its first night, everyone knows their lines. When it's time for the Super Bowl, the Olympics or World Cup, the athletes have prepared with precision. Yet in board rooms, company away days and conferences around the world, repeatedly leaders are starting off badly when millions in revenue are at stake. The most successful executives know that they need to invest their time in preparing in a thoughtful and intentional way to continuously improve their knowledge and communication skills so that they can effectively lead their organizations. Words That Work will help leaders benefit from the strategies, language and tools of CEOs who know how to speak the right language at the right time. But Words That Work does more than that. It calls on leaders to challenge the 'usual' business conversations. Val Wright turns a number of familiar communication approaches on their head, and shows the reader how to question, contest and change traditional language skilfully and persuasively.
The Success Factor: Developing the Mindset and Skillset for Peak Business Performance
by Ruth GotianWhat do astronauts, Olympic champions, and Nobel laureates do differently that allows them to achieve at such a high level?High achievers share the same four attributes: intrinsic motivation, perseverance, strong foundation, constantly learning through informal means. The key to their success is that they do all four of these things at the same time. Based on research and in-person interviews with astronauts, Nobel Prize winners, and Olympic champions, The Success Factor outlines the approach that individuals aspiring to improve their performance can adopt.Using these four shared attributes as a guide, The Success Factor helps you reach your peak by applying the lessons of high achievers in your own life: identify your passion using a Passion Audit; learn how and where to find a mentor and how to build a mentoring team; develop your own community of practice; pursue your interests through informal learning; manage your time and energy. The Success Factor comes with online resources that feature a downloadable Passion Audit worksheet, Mentoring Team worksheet, and Goal Audit worksheet. The book offers scripts for approaching potential mentors and a list of uncommon places to find a mentor, such as webinars, airports, and social media.The Success Factor features exclusive interviews with high achievers, including such people as Dr. Tony Fauci NIH/NIAID Institute Director; Dr Mike Brown, Nobel prize winner; Dr Peggy Whitson, Former NASA Chief Astronaut; Maxine Clark, founder and former CEO of Build-A-Bear Workshop; and Steve Kerr, eight time NBA Champion and head coach of the Golden State Warriors.
Unprepared to Entrepreneur: A Method to the Madness of Starting Your Own Business
by Sonya BarlowTimes have changed: you can launch a successful enterprise with your phone, sell through social media and tap into a whole world of opportunities. Unprepared to Entrepreneur is an honest guide to launching your own business, sharing real stories from real people who have tested, failed and won at business. It profiles the underdogs, those who brainstormed ideas whilst travelling on the bus, started a business from their phone and managed to create three income streams whilst maintaining a full-time job in the city to show you that you can do it too. From a working Google doc as your business plan, to ideation strategies that live and die off Instagram engagement; they won't teach you this at business school.Sonya Barlow takes a look at the resilience needed to make it in business, the incredible tax on mental health and the non-negotiable steps to creating a viable business. This is the ultimate guide to side hustling, freelancing and entrepreneurial freedom of the future.
Managing Workplace Health and Wellbeing during a Crisis: How to Support your Staff in Difficult Times
by Cary Cooper Ian HeskethDuring the Covid-19 pandemic, almost half of Americans reported that the crisis had a negative effect on their mental health. In the UK, the financial crisis of 2008 resulted in a rise in stress and anxiety and a decline in physical health. When dealing with a crisis, a business will consider the resilience of its structures and processes or the impact on forecasts and budgets but what about their people? Without a supported, engaged and motivated workforce, the business won't be able to achieve its crisis recovery plans. Managing Workplace Health and Wellbeing During a Crisis is a practical guide for all HR professionals and those responsible for talent management. It covers how to deal with employee stress and burnout as well as how to drive engagement, motivation and morale during unsettled times. There is expert guidance on how to deal with role and responsibility changes and explains how to improve productivity through effective employee communication. Supported by case studies from companies including Microsoft, Marks and Spencer, GlaxoSmithKline, Rolls-Royce and Twitter, this book equips readers to deal with a crisis as it is happening and implement longer term post-crisis strategies. Written by an expert author team including Professor Sir Cary Cooper, Chair of the National Board of Health and Wellbeing at Work, this is necessary reading for all professionals needing to deal with the health and wellbeing of their workforce in any crisis that may arise.
Managing Workplace Health and Wellbeing during a Crisis: How to Support your Staff in Difficult Times
by Cary Cooper and Ian HeskethDuring the Covid-19 pandemic, almost half of Americans reported that the crisis had a negative effect on their mental health. In the UK, the financial crisis of 2008 resulted in a rise in stress and anxiety and a decline in physical health. When dealing with a crisis, a business will consider the resilience of its structures and processes or the impact on forecasts and budgets but what about their people? Without a supported, engaged and motivated workforce, the business won't be able to achieve its crisis recovery plans. Managing Workplace Health and Wellbeing During a Crisis is a practical guide for all HR professionals and those responsible for talent management. It covers how to deal with employee stress and burnout as well as how to drive engagement, motivation and morale during unsettled times. There is expert guidance on how to deal with role and responsibility changes and explains how to improve productivity through effective employee communication. Supported by case studies from companies including Microsoft, Marks and Spencer, GlaxoSmithKline, Rolls-Royce and Twitter, this book equips readers to deal with a crisis as it is happening and implement longer term post-crisis strategies. Written by an expert author team including Professor Sir Cary Cooper, Chair of the National Board of Health and Wellbeing at Work, this is necessary reading for all professionals needing to deal with the health and wellbeing of their workforce in any crisis that may arise.
Talking to Teenagers: A guide to skilful classroom communication
by Jamie ThomThe success or failure of a teacher rests on one thing: the quality of their communication. Under the microscope of the modern secondary classroom, everything we say and everything we do is analysed by our teenage audience. Talking to Teenagers is a practical handbook that explores five essential communication strategies. It provides busy teachers with the scripts they need to improve learning and form effective relationships with teenagers.This book looks at understanding teenagers and their brain development, mastering the art of non-verbal communication, teaching positive behaviour and scripting your responses, using the LEAP acronym in the classroom, and how to drive motivation and build habits in your students. If you feel your communication in the classroom is often on autopilot, this book will fuel you with the strategies, phrases and understanding that will help you to be the best version of yourself in the classroom.
The Radical Sabbatical: The Millennial Handbook To The Quarter Life Crisis
by Emma RosenA book for everyone who is tired of that Sunday night dread...Just over a year ago, aged 24, Emma left her job with the Civil Service to spend a year experiencing 25 different careers before turning 25. Aiming to promote career fulfilment and advocate for more diverse career education, Emma was overwhelmed by the response and the lessons she has learnt have been invaluable. Interweaving New You and self-help, THE RADICAL SABBATICAL blends the extraordinary perspective gained from experiencing twenty-five different careers in a year, with practical advice for those who want to make a career change and for those who don't even know where to start. Divided into three sections – 'How To Learn What Makes You Happy', 'How To Get 25 Jobs' and 'How To Turn Indecision Into Opportunity' – THE RADICAL SABBATICAL addresses core issues and lessons learned from trying so many careers. Offering practical advice in an engaging and accessible manner, it will inspire readers of all ages to take control of their lives and give them the confidence to make the changes that are right for them.
The Leadership Factor: The 7 characteristics of exceptional leaders
by Drew Povey Laura McInerneySome leaders just have 'it'. They walk into a room and you know they are in charge. But how? What sort of person is so inspirational that even when the chips are down they make their team feel like the strongest warriors, ready and willing to march over the hill into battle? Drew Povey is one of the UK's most influential leadership authorities. Over decades working with leaders in education, the police, the National Health service, elite-level sport and international businesses, he has developed a unique multi-sector viewpoint - and a universal model for becoming an authoritative, dynamic and brave leader. Every successful CEO, world-beating sports captain and inspirational teacher exhibits the same characteristics: the 7Cs that together create the Leadership `it' Factor - curiosity, change-ability, charisma, connection, confidence, collaboration and courage. Taking each attribute in turn, Drew explains its necessity and guides the reader with steps and exercises to master it. With countless concise case studies from the worlds of business, education and global politics - some famous; some not so famous; many notorious - Drew draws lessons, guides development and paves the path to great leadership.
Successful Difficult Conversations: Improve your team's performance, behaviour and attitude with kindness and success
by Sonia GillWhether you are a Head or Deputy Head, a Head of Department or Year 3 Teacher, this book is an invaluable read. It is full of practical ways to help you, when facing one of `those' conversations with a colleague or parent, you know in your heart you need to have, but would rather avoid having, because you don't really know what to say or how to say it.
People, Pens and Paper: Fresh Ideas for Schools to Teach the Creative Process
by James WrenPeople, Pens & Paper is about creative and fresh ideas. It's not a creative rule book, but a suggestive guide of techniques and projects to make the creative process more fluid and more enjoyable for students. Often, it's our setting and mindset that determines creative output, so in order to be truly effective we need to set the scene, and that also includes within ourselves. At this initial stage of the process all we need are paper, pens and people - we keep it organic and focus on generating solutions without any interference. With the projects featured, there's a focus on seeking out solutions for our planet rather than profit and commercialism. These ideas are recorded in a simple sketch book. This book can then help form a 'portfolio' of concepts for each student, so not only do the ideas look to help our world, they also show initiative and entrepreneurial flair, useful for life beyond school. From a marketing campaign for a local charity through to looking at ways to solve traffic issues at a school, teachers will be able to use innovative projects to inspire and also foster habitual ways to conceptualise, be it written or doodled.Readers will find no rules or quick-fixes.People, Pens & Paper is all about the process.
Leadership Matters 3.0: How Leaders At All Levels Can Create Great Schools
by Andy BuckFULLY REVISED AND UPDATED! This book is just one element of a suite of resources designed to help improve the educational outcomes for all children by empowering educational leaders in national, regional and local contexts to examine, refine and develop their leadership skills.In this revised and updated edition, the author takes an in-depth and diagnostic approach, encouraging leaders at all levels in schools to think about their own personal qualities; their specific situation; their own leadership actions; and their own overall leadership approach.Developed alongside the book, the Leadership Matters website gives school leaders affordable access to high quality online diagnostic tools, videos and other leadership resources. Everything on the website, including the 40 exclusive videos, is designed around the same 40 topics from the book (known as the LM40), making it really easy for busy school leaders to find what they need.
HONK: When teams come together, organisations fly
by Andy Buck Fergal Roche Rob GibbonsWhen geese fly in formation, encourage one another and share the leadership, they travel further. It's an inspiring metaphor for organisations today. This elegant distillation of the best in current thinking and practice offers a unique insight into effective leadership.Why read ten books when you can read just one? Drawing on the seminal work of the likes of Steven Covey, Patrick Lencioni, Susan Scott and Daniel Pink, HONK offers a powerful synthesis of everything effective leaders of today need to know.As Steve Radcliffe reminds us, whether you are on the first steps on your leadership journey or running an organisation, the essence of effective leadership remains the same: create your vision for the future, get your people engaged and then make great delivery happen.Packed with practical strategies from best-selling author Andy Buck and his team of successful leaders, HONK offers all the ingredients to make your future a reality.
Being the CEO: The six dimensions of organisational leadership
by Michael PainThe job of a CEO is almost impossible to define. It is the most powerful and influential position in any organisation, yet very little discourse exists that attempts to provide a succinct formula for doing the job, never mind doing it well. In Being the CEO, Michael Pain, the Founder and CEO of Forum Strategy - a national company that focuses on strategy and organisational development consultancy - approaches the subject with delicacy and well-refined insight.This sharp and insightful book sees Michael use his knowledge and work on organisational strategy and development to lay out the six dimensions of the CEO, which reflects the six areas that are key to sustainable growth and success, with a unique look at sustainable organisational improvement and relevant policy and research insights.
Lead Like You: How Authenticity Transforms the Way Women Live, Love, and Succeed
by Jo WagstaffIs the life you’re leading true to you? Do you feel like you’re endlessly striving in a world that never stops asking for more? Too often, we exhaust ourselves in pursuit of supposed ideals. We give everything in search of ‘success,’ while struggling with stress, guilt, self-doubt, and burnout. It’s time to dismantle the illusion of external validation. It’s time to embrace your inherent worth as a woman and a leader. Lead Like You is a roadmap for rediscovering the authentic you and realising a new way to live and lead. The key to true transformation, radical resilience, and deep fulfilment lies within: learning to know yourself, care for yourself and truly be yourself, at work and in life. Lead Like You will show you how to ignite this personal and professional revolution. Through courageous stories, evidence-based practices and insights from psychology, author Jo Wagstaff shares indispensable tools for forging a profound connection with — and caring for — the self. Learn how you can lead your career and lead yourself with more purpose and power. Understand and overcome the external and internal forces that limit your potential Increase your self-awareness and identify your motivations, limiting behaviours and boundaries Discover the strength and power in mindfulness, self-care and self-compassion Learn how to forge authentic connections and healthier, more meaningful relationships Access and leverage the advantages of authentic leadership to make a difference within your organisation and the world Lead Like You shares the tools and knowledge you need to feel calm, confident, and empowered as a female leader. You’ll discover how to find power in vulnerability and return to your true values and purpose. This book will inspire you to do the inner work and redefine your vision for success — so you can live and lead true to yourself.
Lead Like You: How Authenticity Transforms the Way Women Live, Love, and Succeed
by Jo WagstaffIs the life you’re leading true to you? Do you feel like you’re endlessly striving in a world that never stops asking for more? Too often, we exhaust ourselves in pursuit of supposed ideals. We give everything in search of ‘success,’ while struggling with stress, guilt, self-doubt, and burnout. It’s time to dismantle the illusion of external validation. It’s time to embrace your inherent worth as a woman and a leader. Lead Like You is a roadmap for rediscovering the authentic you and realising a new way to live and lead. The key to true transformation, radical resilience, and deep fulfilment lies within: learning to know yourself, care for yourself and truly be yourself, at work and in life. Lead Like You will show you how to ignite this personal and professional revolution. Through courageous stories, evidence-based practices and insights from psychology, author Jo Wagstaff shares indispensable tools for forging a profound connection with — and caring for — the self. Learn how you can lead your career and lead yourself with more purpose and power. Understand and overcome the external and internal forces that limit your potential Increase your self-awareness and identify your motivations, limiting behaviours and boundaries Discover the strength and power in mindfulness, self-care and self-compassion Learn how to forge authentic connections and healthier, more meaningful relationships Access and leverage the advantages of authentic leadership to make a difference within your organisation and the world Lead Like You shares the tools and knowledge you need to feel calm, confident, and empowered as a female leader. You’ll discover how to find power in vulnerability and return to your true values and purpose. This book will inspire you to do the inner work and redefine your vision for success — so you can live and lead true to yourself.
How to Influence Anyone, Anywhere, Every Time: The Art and Science of Communication at Work
by Colin James Erica BagshawWe communicate all the time. But do we have impact? Do we influence? When you speak, do people lean in? When they hear you, do others feel impressed, challenged, motivated or inspired? Through tested frameworks and instantly applicable techniques, How to Influence Anyone, Anywhere, Every Time shows you how to use your words and your body language to engage and persuade. With this handbook, you'll learn crucial communication skills for delivering with impact in any professional setting — be it in the boardroom, your next sales meeting or interpersonal interactions. Master how to deliver your message with conviction, confidence and clarity. Globally renowned speaking coaches Colin James and Erica Bagshaw share their proven methodology for wielding influence in any and every context. In How to Influence Anyone, Anywhere, Every Time, they show you how to systematically get and hold people’s attention — and use your influence to achieve positive results in your organisation or business. Whether you’re working face-to-face, you need to create presence online, or you’re crafting a written message, you’ll discover the tips you need. Communicate more effectively with a tried-and-trusted process for success, using the 3 Ds: Diagnose: Who is your audience, what is the context and what is your desired outcome? Design: Get the magic 12 steps that make it easy to tailor your next communication to better engage and influence your audience. Deliver: Don't know what to do with your hands? Learn how to master body language, your voice, visual aids and even your energy for a delivery that will captivate, inspire and persuade even the toughest audience. How to Influence Anyone, Anywhere, Every Time is a must-have resource for anyone who needs to present their ideas, gain trust and bring about real change.