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Delivering Benefits in Old Age: The Take up of the Minimum Income Guarantee
by Paul DornanAlthough means-testing for Social Security transfers is economical, it hasn't proven to be very effective. The Minimum Income Guarantee (MIG) and the Pension Credit initiatives implemented by the Labour Government in the UK have both suffered from low levels of take up amongst entitled pensioners. This book sheds important new light on this pressing problem, examining existing research on take-up and highlighting gaps in understanding. It explores the strengths and weaknesses of the theoretical base, drawing on European theory and applying it to the UK. Socio-economic, demographic and attitudinal trends are analyzed to elucidate the impact they have had, and will have, on the proportion entitled to MIG and its take-up rate. Current policy is also analyzed to explore the importance of take-up for the Labour government and the prospects of improving it. As high take-up would be an important step in combating poverty, this book offers solutions and options to tackle these problems. It is therefore of critical interest to academics and policy makers in the UK and around the world.
Delivering Benefits in Old Age: The Take up of the Minimum Income Guarantee
by Paul DornanAlthough means-testing for Social Security transfers is economical, it hasn't proven to be very effective. The Minimum Income Guarantee (MIG) and the Pension Credit initiatives implemented by the Labour Government in the UK have both suffered from low levels of take up amongst entitled pensioners. This book sheds important new light on this pressing problem, examining existing research on take-up and highlighting gaps in understanding. It explores the strengths and weaknesses of the theoretical base, drawing on European theory and applying it to the UK. Socio-economic, demographic and attitudinal trends are analyzed to elucidate the impact they have had, and will have, on the proportion entitled to MIG and its take-up rate. Current policy is also analyzed to explore the importance of take-up for the Labour government and the prospects of improving it. As high take-up would be an important step in combating poverty, this book offers solutions and options to tackle these problems. It is therefore of critical interest to academics and policy makers in the UK and around the world.
Delivering Business Analysis: The BA Service handbook
by Debra Paul Christina LovelockBusiness analysis (BA) is an important business operation, and with some coordinated effort, it can become an efficient and valuable business service. This book takes you through the creation and management of a BA service, from setting strategy to recruiting business analysts, to continuous improvement, through to useful supporting tools and technology. Top tips, case studies and worked examples are included throughout.
Delivering Business Analysis: The BA Service handbook
by Debra Paul Christina LovelockBusiness analysis (BA) is an important business operation, and with some coordinated effort, it can become an efficient and valuable business service. This book takes you through the creation and management of a BA service, from setting strategy to recruiting business analysts, to continuous improvement, through to useful supporting tools and technology. Top tips, case studies and worked examples are included throughout.
Delivering Family Justice in Late Modern Society in the wake of Legal Aid Reform
by Mavis MacleanLegal aid for family cases in private law, mainly divorce and separation, where the state is not directly involved as it is in public law cases where there are issues of domestic violence or neglect or abuse of children, came to an abrupt end together with help for welfare and immigration cases on April 1 2013 when the Legal Aid Sentencing and Punishment of Offenders Act (LASPO) came into effect. This book presents an account of the wide ranging problems which the researchers and practitioners expected to ensue. Sadly, their fears have been realised in many areas of legal help and advice. The National Audit Office was to take the view in 2014 that although the Ministry of Justice had succeeded in making considerable savings in the cause of austerity that they had failed to investigate or understand the impact of these cuts on the individuals concerned and society as a whole. This book was previously published as a special issue of the Journal of Social Welfare and Family Law.
Delivering Family Justice in Late Modern Society in the wake of Legal Aid Reform
by Mavis MacleanLegal aid for family cases in private law, mainly divorce and separation, where the state is not directly involved as it is in public law cases where there are issues of domestic violence or neglect or abuse of children, came to an abrupt end together with help for welfare and immigration cases on April 1 2013 when the Legal Aid Sentencing and Punishment of Offenders Act (LASPO) came into effect. This book presents an account of the wide ranging problems which the researchers and practitioners expected to ensue. Sadly, their fears have been realised in many areas of legal help and advice. The National Audit Office was to take the view in 2014 that although the Ministry of Justice had succeeded in making considerable savings in the cause of austerity that they had failed to investigate or understand the impact of these cuts on the individuals concerned and society as a whole. This book was previously published as a special issue of the Journal of Social Welfare and Family Law.
Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction Into Customer Relationships
by Daniel LafrenièreIf you don’t offer great customer experience, your main competitors will take away 50% of your business. Period. Gone are the days in which businesses could simply offer an "OK" experience and get away with it. In today’s hypercompetitive environment, companies can no longer be just B2C or B2B. They must become B2Me – more personal, more relevant. With customers having higher expectations and access to more information than ever before, companies must create stellar, frictionless, personalized, and memorable customer experiences, if they plan to stay in the game. In this book, you will learn: • What customer experience truly is. • How emotions can increase customer loyalty…or make customers ditch a brand. • Which behaviors and attitudes lose customers. • Ten easy, practical, and proven ways to immediately improve your customer experience. • What renowned companies do to offer the best customer experience. This book is for anyone who works serving customers in a B2C company or other businesses in a B2B environment. Everyone has an important role to play in creating a good customer experience, whether it be managers, associates, sales reps, marketing professionals, web strategists, accountants, customer service reps, delivery people, or installers. No matter what role you play, this book offers easy tips, recommendations, and examples to help improve customer experience, realistically, sustainably, and affordably.
Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction Into Customer Relationships
by Daniel LafrenièreIf you don’t offer great customer experience, your main competitors will take away 50% of your business. Period. Gone are the days in which businesses could simply offer an "OK" experience and get away with it. In today’s hypercompetitive environment, companies can no longer be just B2C or B2B. They must become B2Me – more personal, more relevant. With customers having higher expectations and access to more information than ever before, companies must create stellar, frictionless, personalized, and memorable customer experiences, if they plan to stay in the game. In this book, you will learn: • What customer experience truly is. • How emotions can increase customer loyalty…or make customers ditch a brand. • Which behaviors and attitudes lose customers. • Ten easy, practical, and proven ways to immediately improve your customer experience. • What renowned companies do to offer the best customer experience. This book is for anyone who works serving customers in a B2C company or other businesses in a B2B environment. Everyone has an important role to play in creating a good customer experience, whether it be managers, associates, sales reps, marketing professionals, web strategists, accountants, customer service reps, delivery people, or installers. No matter what role you play, this book offers easy tips, recommendations, and examples to help improve customer experience, realistically, sustainably, and affordably.
Delivering Happiness: A Path to Profits, Passion, and Purpose
by Tony Hsieh#1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLERPay brand-new employees $2,000 to quitMake customer service the responsibility of the entire company-not just a departmentFocus on company culture as the #1 priorityApply research from the science of happiness to running a businessHelp employees grow-both personally and professionallySeek to change the worldOh, and make money too . . .Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.In DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, DELIVERING HAPPINESS shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own.To learn more about the book, go to www.deliveringhappinessbook.com.
Delivering on the Climate Emergency: Towards a Net Zero Carbon Built Environment
by Deo Prasad Aysu Kuru Philip Oldfield Lan Ding Malay Dave Caroline Noller Baojie HeThis book focuses on the transition towards net-zero carbon built environments to deliver on the climate emergency. It provides an evidence-based roadmap and proposes guidelines to achieving targets covering emerging technologies, materials, innovative design, regulations and policies.
Delivering Time Management for IT Professionals: A Trainer's Manual
by Dr Jan YagerIf you want to create an efficient and high performing team, use this book to help your employees develop strong time management skills that will bring personal and team success.
Delivery as Dispossession: Land Occupation and Eviction in the Postapartheid City (Global and Comparative Ethnography)
by Zachary LevensonA sweeping historical and political analysis with detailed ethnographic fieldwork of the politics of everyday life in postcolonial Africa. In post-apartheid South Africa, nearly a fifth of the urban population lives in shacks. Unable to wait any longer for government housing, people occupy land, typically seeking to fly under the state's radar. Yet in most cases, occupiers wind up in dialogue with the state. In Delivery as Dispossession, Zachary Levenson follows this journey from avoidance to incorporation, explaining how the post-apartheid Constitution shifts squatters' struggles onto the judicial register. Providing a comparative ethnographic account of two land occupations in Cape Town and highlighting occupiers' struggles, Levenson further demonstrates why it is that housing officials seek the eviction of all new occupations: they view these unsanctioned settlements as a threat to the order they believe is required for delivery. Yet in evicting occupiers, he argues, they reproduce the problem anew, with subsequent rounds of land occupation as the inevitable consequence. Offering a unique framework for thinking about local states, this book proposes a novel theory of the state that will change the way ethnographers think about politics.
Delivery as Dispossession: Land Occupation and Eviction in the Postapartheid City (Global and Comparative Ethnography)
by Zachary LevensonA sweeping historical and political analysis with detailed ethnographic fieldwork of the politics of everyday life in postcolonial Africa. In post-apartheid South Africa, nearly a fifth of the urban population lives in shacks. Unable to wait any longer for government housing, people occupy land, typically seeking to fly under the state's radar. Yet in most cases, occupiers wind up in dialogue with the state. In Delivery as Dispossession, Zachary Levenson follows this journey from avoidance to incorporation, explaining how the post-apartheid Constitution shifts squatters' struggles onto the judicial register. Providing a comparative ethnographic account of two land occupations in Cape Town and highlighting occupiers' struggles, Levenson further demonstrates why it is that housing officials seek the eviction of all new occupations: they view these unsanctioned settlements as a threat to the order they believe is required for delivery. Yet in evicting occupiers, he argues, they reproduce the problem anew, with subsequent rounds of land occupation as the inevitable consequence. Offering a unique framework for thinking about local states, this book proposes a novel theory of the state that will change the way ethnographers think about politics.
Delphi-Befragungen: Ein Arbeitsbuch
by Michael HäderSeit Mitte der neunziger Jahre gewinnen Delphi-Befragungen wachsende Bedeutung in Politik und Wirtschaft. Denn sie ermöglichen es, stichhaltige Einschätzungen über einen per se unklaren Sachverhalt - zum Beispiel die Zukunft des Internet - zu generieren. Dazu werden Experten in einem mehrstufigen, anonymen Verfahren nach ihrer Einschätzung gefragt und dadurch zu kompetenteren Urteilen geleitet. Dieses Buch ist Einführung in und Arbeitsbuch für die Durchführung von Delphi-Befragungen. Der Autor gibt Anleitungen für das adäquate Design der vier etablierten Befragungstypen (Aggregation von Ideen, Strukturierung eines diffusen Sachverhalts, Qualifizierung von Expertenmeinungen, Schaffung eines Konsenses unter den Experten). Dabei stellt er jeweils alle wichtigen Aspekte des Verfahrens detailliert dar, zum Beispiel die Auswahl der Teilnehmer, die Erstellung des Fragebogens, die Gestaltung des Feed-backs und die Analyse der gewonnenen Daten. Darüber hinaus soll der Band die von Kritikern oft eingeforderte theoretische Fundierung des Verfahrens liefern. Basis dazu sind kognitionspsychologische Überlegungen und empirische Befunde zur Evaluation des Delphi-Ansatzes. Zahlreiche kommentierte Literaturhinweise ermöglichen dem interessierten Leser gezielten Zugang zu weiteren Informationen.
Delphi-Befragungen: Ein Arbeitsbuch
by Michael HäderSeit Mitte der neunziger Jahre gewinnen Delphi-Befragungen wachsende Bedeutung in Politik und Wirtschaft. Denn sie ermöglichen es, stichhaltige Einschätzungen über einen per se unklaren Sachverhalt - zum Beispiel die Zukunft des Internet - zu generieren. Dazu werden Experten in einem mehrstufigen, anonymen Verfahren nach ihrer Einschätzung gefragt und dadurch zu kompetenteren Urteilen geleitet. Dieses Buch ist Einführung in und Arbeitsbuch für die Durchführung von Delphi-Befragungen. Der Autor gibt Anleitungen für das adäquate Design der vier etablierten Befragungstypen (Aggregation von Ideen, Strukturierung eines diffusen Sachverhalts, Qualifizierung von Expertenmeinungen, Schaffung eines Konsenses unter den Experten). Dabei stellt er jeweils alle wichtigen Aspekte des Verfahrens detailliert dar, zum Beispiel die Auswahl der Teilnehmer, die Erstellung des Fragebogens, die Gestaltung des Feed-backs und die Analyse der gewonnenen Daten. Darüber hinaus soll der Band die von Kritikern oft eingeforderte theoretische Fundierung des Verfahrens liefern. Basis dazu sind kognitionspsychologische Überlegungen und empirische Befunde zur Evaluation des Delphi-Ansatzes. Zahlreiche kommentierte Literaturhinweise ermöglichen dem interessierten Leser gezielten Zugang zu weiteren Informationen.
Delphi-Befragungen: Ein Arbeitsbuch
by Michael HäderDelphi-Befragungen richten sich an eine Expertengruppe, die in einer anonymen Situation über einen unklaren Sachverhalt, z.B. die Zukunft, eine Vermutung äußern. Das Ergebnis dieser Erhebung wird den Teilnehmern mitgeteilt. Danach wird vor diesem Hintergrund die Befragung wiederholt. Seit Mitte der 90er Jahre ist eine erhöhte Aufmerksamkeit gegenüber Delphi-Befragungen zu bemerken. Vermehrt sind Delphi-Befragungen beziehungsweise deren Ergebnisse auch Gegenstand der Ausbildung an Universitäten und Fachhochschulen geworden. Diese Monographie versucht - im Sinne eines How-to-do - zu zeigen, welche Ergebnisse von Delphi-Befragungen zu erwarten sind und in welchen Schritten solche Befragungen vorbereitet, durchgeführt und ausgewertet werden können. Gegenstand sind außerdem konkrete Erfahrungen, die aus einer Vielzahl von Delphi-Studien gewonnen wurden und die auf diesem Weg einem breiteren Interessentenkreis vorgestellt werden sollen.
Delphi-Verfahren in den Sozial- und Gesundheitswissenschaften: Konzept, Varianten und Anwendungsbeispiele
by Marlen Niederberger Ortwin RennDelphi-Verfahren ermöglichen die systematische Erfassung von Expert_innenurteilen. Sie haben sich vor allem dann bewährt, wenn für die Beantwortung einer Forschungsfrage eine gewisse Sachkenntnis und Urteilsfähigkeit benötigt wird. Es gibt verschiedene Varianten von Delphi-Verfahren, wie das Gruppendelphi oder das Real-Time-Delphi. In dem Buch werden die aktuellen methodischen Entwicklungen und Anwendungsbeispiele aus den Sozial- und Gesundheitswissenschaften vorgestellt.Der Inhalt● Delphi-Verfahren: Konzepte und Varianten – Erkenntnistheoretische Diskussion - Praktische Herausforderungen – Delphi in den Sozial- und Gesundheitswissenschaften – Real-Time Delphi – Delphi-Märkte● Anwendungsbeispiele für Delphi-Verfahren – Qualifikationsanforderungen, Handlungsempfehlungen zur Weiterentwicklung und Strategieentwicklung in der Gesundheitswirtschaft – Personalerhaltung und -gewinnung in der beruflichen Pflege – Gruppendelphi zur Adipositasprävention– Sicherheits- und Gesundheitskompetenz bei der Arbeit – Delphi-Verfahren in der GesundheitsförderungDie HerausgeberJProf. Dr. Marlen Niederberger ist Juniorprofessorin für Forschungsmethoden in der Gesundheitsförderung und Prävention an der PH Schwäbisch Gmünd.Prof. Dr. Ortwin Renn ist Wissenschaftlicher Direktor am Institute for Advanced Sustainability Studies, Potsdam (IASS).
The Delta of Chinese Management: Guanxi, Rule of Law and the Middle Way
by Jane Jian ZhangThis book explores the differential mode of people management in the Chinese context. Based on years of ethnographic research, this book illustrates how and why the guanxihu phenomena exist across different organisations and thus, the guanxi-hu could break the ‘organisational laws’ (e.g. structure and system; rules and regulations; policies and procedures). By focusing on personnel practices within organisations, the book provides an outlook for keeping indigenous management with Chinese characteristics. Most importantly, this book offers significant insights into how to ‘manage people’ in the private and public sectors within the Chinese cultural and institutional environment. The delta of Chinese management will appeal not only to academics and researchers who have an interest in management and Chinese studies, but also to expatriates and practitioners who are engaged in doing business and managing people with/in China.
The Deluge: British Society And The First World War
by Arthur MarwickAlmost continuously in print for 40 years, this classic title describes life on the home front, analyzing the social changes that made Britain of the 1920s a vastly different place from the Britain that went to war in 1914. This reissued second edition features a new Preface by leading historian Joanna Bourke.
Delusions of Competence: The Near-Death of Lloyd’s of London 1970--2002 (Palgrave Studies in Economic History)
by Robin PearsonThis book examines the crisis at the famous insurance market, Lloyd's of London, during the late twentieth century, which nearly destroyed the 300-year-old institution. While rapid structural change resulting from system collapse is less common in insurance than in the history of other financial services, one exception was the Lloyd’s crisis. Hitherto, explanations of the crisis have focused on the effects of catastrophic losses and poor governance. By drawing on contemporary accounts of the crisis, the author constructs the first comprehensive scholarly analysis of the public and political response. The book applies theoretical concepts from behavioural economics and economic psychology to argue that multiple delusions of competence were at work both within and outside the Lloyd’s market. Arrogance, elitism and defence of vested interests comprised endogenous elements of the crisis. Entrenched ideas about the virtues of self-regulation and faith in insider experts also played a role. The result was a misdiagnosis by both insiders and politicians of what ailed Lloyd’s and a series of reforms that failed to address the underlying causes of its disease. This book offers a salutary lesson from recent history about the importance of the transparency, accountability and effective monitoring of financial institutions. It is of interest to academics and students of economic and financial history, business, insurance, political economy and history.
The Delusions of Crowds: Why People Go Mad in Groups
by William L BernsteinInspired by Charles Mackay's 19th-century classic Memoirs of Extraordinary Popular Delusions and the Madness of Crowds, William Bernstein engages with mass delusion with the same curiosity and passion, but armed with the latest scientific research that explains the biological, evolutionary and psychosocial roots of human irrationality. Bernstein tells the stories of dramatic religious and financial mania in western society over the last 500 years - from the Anabaptist Madness that afflicted the Low Countries in the 1530s to the dangerous end-times beliefs that animate ISIS and pervade today's polarised nations; and from the South Sea Bubble to the Enron scandal and dot com bubbles of recent years. Through Bernstein's supple prose, the participants are as colourful as their motivation, invariably 'the desire to improve one's well-being in this life or the next.'As revealing about human nature as they are historically significant, Bernstein's chronicles reveal the huge cost and alarming implications of mass mania as he observes that if we can absorb the history and biology of mass delusion, we can recognise it more readily in our own time and avoid its frequently dire impact.
Dem Feminismus eine politische Heimat - der Linken die Hälfte der Welt: Die politische Verortung des Feminismus
by Ursula G. MüllerNicht der Feminismus muss politischer werden, vielmehr muss linke Politik Feminismus integrieren. Dies ist das Ergebnis einer Analyse der Anfangsphase der Frauenbewegungen von der Französischen Revolution bis zu den Runden Tischen der DDR. Ausfürhlich wird dabei auf frühe theoretische feministische Beiträge zur Hausarbeit, Bevölkerungspolitik und weiblichen Sexualität eingegangen. Im Hauptteil ordnet Ursula G. T. Müller Frauenpolitik und queer-feministische Theorie in neoliberale Entwicklung ein: Frauenpolitik stützt teilweise den Neoliberalismus, der Dekonstruktivismus bietet keine Richtung. In der Linken herrscht vielfach Ignoranz feministischer Positionen; Forderungen nach Geschlechtsneutralität erzeugen eine Schieflage. Dem stellt die Autorin Utopien und konkrete Schritte gegenüber, die vor allem den Reproduktionsbereich konsequent einbeziehen. Dies und eine andere politische Kultur seien anzustreben und nicht Quoten, die nur das Bild verändern.
Demand, Complexity, and Long-Run Economic Evolution (Economic Complexity and Evolution)
by Andreas Chai Chad M. BaumThe purpose of this contributed volume is to consider how global consumption patterns will develop in the next few decades, and what the consequences of that development will be for the economy, policymakers, and society at large. In the long run, the extent to which economic growth translates into better living conditions strongly depends on how rising affluence and new technologies shape consumer preferences. The ongoing rise in household income in developing countries raises some important questions: Will consumption patterns always continue to expand in the same manner as we have witnessed in the previous two centuries? If not, how might things evolve differently? And what implications would such changes hold for not only our understanding of consumption behavior but also our pursuit of more sustainable societies?
Demand-Driven Approaches in Vocational Education and Training: A Case Study of Rural Population in South India
by Muthuveeran RamasamyMuthuveeran Ramasamy shows that the formal way of vocational education and training (VET) in rural areas often ignores the illiterate, the less educated, and the poor. The author demonstrates that VET programs need to be demand-driven and consider the socio-economic aspects of particular regions. Therefore, the significance of the study at grassroots level helps customize VET programs to respond to the demand of the individuals’ vocational training needs of rural people by keeping their endogenous needs at the centre of vocational skill development processes. The findings and lessons learnt from action research are also intensively discussed as guiding principles of demand-driven approaches from the learners’/societal perspectives.
The Demand for International Football Telecasts in the United States (Palgrave Pivots in Sports Economics)
by Georgios Nalbantis Tim PawlowskiThis book provides a comprehensive overview and economic analysis of US consumer demand for televised football (soccer). Accounting for transnational demand, research is focused on the US consumers demand for the English Premier League, Spanish La Liga, Italian Serie A, German Bundesliga, French Ligue 1 and the UEFA Champions League, which represent the most popular and marketable football competitions worldwide, and have recently sealed lucrative media rights contracts in many large markets, including the US. The study also takes account of North American Major League Soccer (MLS) in order to provide a more comprehensive overview of the country's football market and to allow for direct comparisons with the aforementioned European competitions.These findings offer valuable insights for US broadcasters, European league organizers and managers to adjust existing strategies and/or develop new strategies in conquering the US football market.