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Operations Management in the Hospitality Industry
by Peter Szende Alec N. Dalton Michelle Myongjee YooFrom restaurants to resorts, the hospitality industry demands strong operations management to delight guests, develop employees, and deliver financial returns. This introductory text provides students with fundamental techniques and tools to analyse and improve operational capabilities of any hospitality organization. This book spans a breadth of topics critical to today's operations leaders. Each topic surveys key theories, frameworks, and industry examples, with additional depth achieved through engaging learning features. Uniquely, the book is set out in standalone chapters that can be digested individually or together; allowing flexibility for instructors and readers seeking to learn specific subject matter. Whether a student preparing for their career, or a professional seeking tools, readers will gain valuable knowledge from Operations Management in the Hospitality Industry.
Operations Management in the Travel Industry
by Crispin Dale Steve Gelder Sine Heitmann Ade Oriade Whyeda Gill Mclure Ghislaine Povey Samantha Prior Christine Roberts Debra Wale Caroline WiscombeCovering the applied managerial perspective of the travel industry, this book looks at the core disciplines and the application of theory to practice. Considering individual and corporate social responsibility, it teaches effective managerial skills by reviewing legal frameworks, quality management and marketing, financial management, and the management of shareholders and stakeholders. It discusses current trends such as sustainability and governmental emission targets against a background of the needs of a commercial business to innovate and increase profits. A valuable tool for both students and those working in the travel industry, this new edition includes new content, a revised structure and all-new international case studies.
Orange Blossom & Honey: Magical Moroccan recipes from the souks to the Sahara
by John Gregory-SmithOrange Blossom & Honey is a culinary journey across Morocco, from the souks of Marrakesh, through the Sahara, and onto the blustery shores of the Atlantic coast. In researching this book, John travelled into the heart of the High Atlas Mountains to learn the secrets of traditional lamb barbecue, then journeyed north, through the city of Fes, where the rich dishes of the Imperial Courts are still prepared in many homes. From here he continued on to the Rif Mountains, where rustic recipes are made with the freshest seasonal produce. From Moroccan-style paella, cooked in the painted town of Chefchaouen, to stuffed Berber breads baked in the hot desert sands, John has discovered the real food of the country, learning from the locals to reveal little-known dishes, which he then gives his modern twist. The chapters include Streetfood, Salads & Vegetables, Meat & Poultry, Seafood, Tagines and Desserts, plus there is a section of spice mixes and marinades from chermoula to harissa. With mouthwatering recipes, breath-taking location photography and John's infectious enthusiasm, this is an essential addition to every cook's collection.
Orchid Summer: In Search of the Wildest Flowers of the British Isles
by Jon DunnA heady celebration of the beauty and history of the wild orchid species of the British Isles, embraced in one glorious and kaleidoscopic summer-long hunt by naturalist Jon DunnFrom the chalk downs of the south coast of England to the heathery moorland of the Shetland Isles, and from the holy island of Lindisfarne in the east to the Atlantic frontier of western Ireland, Orchid Summer is a journey into Britain and Ireland's most beautiful corners. The flowers that are the focus of this treasure hunt are exquisite and diverse. Some resemble insects and develop scents that mimic the smell of a virgin female wasp in order to lure male wasps to sample their unsatisfying charms. Some tower above the surrounding vegetation; others are vanishingly small and discrete. Some are sweetly scented; others smell of ripe billy goats. Some can be readily found but some will prove more elusive – none more so than the last to flower, the rarest of them all, the ghost orchid…Capturing the intoxicating beauty of these rare and charismatic flowers, Orchid Summer is also an exploration of their history, their champions, their place in our landscape and the threats they face. Combining infectious enthusiasm and a painterly eye with a deep knowledge that comes from a lifetime's passionate devotion to their study, Dunn sweeps us up on his adventure, one from which it is impossible not to emerge enchanted and enriched.
Oregon and Washington's Roadside Ecology: 33 Easy Walks Through the Region's Amazing Natural Areas
by Roddy ScheerDiscover natural history secrets hiding in plain sight Have you ever seen a raging river disappear completely into a lava tube? Petrified subtropical plants in the middle of a high desert? Do you know how a 10,000-year-old argillite boulder can wind up 800 miles away from any similar rocks? In this insightful guide, environmental journalist and photographer Roddy Scheer reveals the hidden stories of the Pacific Northwest&’s unique ecosystems and teaches you how to &“read a landscape,&” as you explore 33 spectacular natural areas. All hikes are within easy walking distance of the road, less than two miles long, and include clues to deciphering the terrain—making Oregon and Washington&’s Roadside Ecology a must-have guide to some of the area&’s most spectacular and unusual natural sights.
Organization Behaviour for Leisure Services
by Darren Lee-Ross Conrad LashleyOrganization Behaviour for Leisure Services provides the reader with the conceptual tools necessary for analysing organizational behaviour in the context of hospitality, leisure and tourism provision, and understaanding events in order to take appropriate management action.Taking the view that leisure services involve an array of industry sectors - they are related, for instance, to work-time spent eating, drinking and staying away from home, as well as the more obvious recreational pursuits - the text uses examples and case studies from a wide range of international businesses such as hotels, restaurants, museums, shopping malls and sports stadia. Specific examples used are from Marriotts, McDonald's, Trafford Centre and many more. With a user-friendly structure and style, the text is an ideal introduction to the fundamental issues involved - perfect for students and managers alike. This book discusses and questions a number of key elements, including: The individual and the organization Groups in the organization Organizational structures and behaviour Management within the organization Commercial hospitality, leisure and tourism in a service context There is a Tutor Resource pack available to lecturers who adopt this text. Accredited lecturers can request access to download this material by going to http://books.elsevier.com/academic/defaultmanuals.asp? to request access.
Organization Behaviour for Leisure Services
by Darren Lee-Ross Conrad LashleyOrganization Behaviour for Leisure Services provides the reader with the conceptual tools necessary for analysing organizational behaviour in the context of hospitality, leisure and tourism provision, and understaanding events in order to take appropriate management action.Taking the view that leisure services involve an array of industry sectors - they are related, for instance, to work-time spent eating, drinking and staying away from home, as well as the more obvious recreational pursuits - the text uses examples and case studies from a wide range of international businesses such as hotels, restaurants, museums, shopping malls and sports stadia. Specific examples used are from Marriotts, McDonald's, Trafford Centre and many more. With a user-friendly structure and style, the text is an ideal introduction to the fundamental issues involved - perfect for students and managers alike. This book discusses and questions a number of key elements, including: The individual and the organization Groups in the organization Organizational structures and behaviour Management within the organization Commercial hospitality, leisure and tourism in a service context There is a Tutor Resource pack available to lecturers who adopt this text. Accredited lecturers can request access to download this material by going to http://books.elsevier.com/academic/defaultmanuals.asp? to request access.
Organizational Resilience in Hospitality and Tourism (Routledge Studies in Management, Organizations and Society)
by Malgorzata Rozkwitalska-Welenc Jacek Borzyszkowski Beata A. Basinska Fevzi Okumus Osman M. KaratepeAlthough ‘VUCA’ is not a new term, the features of the world it describes, a volatile, uncertain, complex and ambiguous environment, have never been more valid. The VUCA world has become the new reality for business, specifically for hospitality and tourism organizations that are more vulnerable than any other sector due to the historically-recognized turbulent environment in which they operate. In this book, the authors present unique factors that make hospitality and tourism organizations resilient in the VUCA world. With contacts at the center of their hospitality and tourism organizational resilience model, the organizational and psychological perspectives are also incorporated. This innovative volume tests the model of organizational resilience in hospitality and tourism organizations. The study identifies and validates organizational and individual factors that create a resilient organization in the hospitality and tourism sector. It will be of interest to researchers, academics, practitioners, and advanced students in the fields of organizational studies, strategic management, hospitality, and tourism management.
Organizational Resilience in Hospitality and Tourism (Routledge Studies in Management, Organizations and Society)
by Malgorzata Rozkwitalska-Welenc Jacek Borzyszkowski Beata A. Basinska Fevzi Okumus Osman M. KaratepeAlthough ‘VUCA’ is not a new term, the features of the world it describes, a volatile, uncertain, complex and ambiguous environment, have never been more valid. The VUCA world has become the new reality for business, specifically for hospitality and tourism organizations that are more vulnerable than any other sector due to the historically-recognized turbulent environment in which they operate. In this book, the authors present unique factors that make hospitality and tourism organizations resilient in the VUCA world. With contacts at the center of their hospitality and tourism organizational resilience model, the organizational and psychological perspectives are also incorporated. This innovative volume tests the model of organizational resilience in hospitality and tourism organizations. The study identifies and validates organizational and individual factors that create a resilient organization in the hospitality and tourism sector. It will be of interest to researchers, academics, practitioners, and advanced students in the fields of organizational studies, strategic management, hospitality, and tourism management.
Organizations, Strategic Risk Management and Resilience: The Impact of COVID-19 on Tourism (Routledge Focus on Business and Management)
by Patrizia Gazzola Enrica Pavione Ilaria PessinaOrganizations, Strategic Risk Management and Resilience: The Impact of COVID-19 on Tourism aims to identify, analyse and underline the importance of having a conceptual framework designed to develop and improve the risk management and resilience for organizations, particularly during times of crisis. In the aftermath of COVID-19, it is of paramount importance to predict the trajectory of change in consumer behaviour to help managers identify the basis of a resilience strategy to ideally respond to the current situation. In particular, the book focuses on the analysis and description of the Italian tourism sector, giving a report on how the tourism sector reacted to COVID-19, underlining the importance to adopt a resilient approach relevant for evaluating the effective impact of the pandemic dynamics and to provide support tools for decision-makers to be prepared for the unexpected and to be able to follow a smart adaptation. The book shows the latest state of knowledge on the topic and will be of interest to students at an advanced level, academics and reflective practitioners in the fields of strategic and risk management and the business of tourism.
Organizations, Strategic Risk Management and Resilience: The Impact of COVID-19 on Tourism (Routledge Focus on Business and Management)
by Patrizia Gazzola Enrica Pavione Ilaria PessinaOrganizations, Strategic Risk Management and Resilience: The Impact of COVID-19 on Tourism aims to identify, analyse and underline the importance of having a conceptual framework designed to develop and improve the risk management and resilience for organizations, particularly during times of crisis. In the aftermath of COVID-19, it is of paramount importance to predict the trajectory of change in consumer behaviour to help managers identify the basis of a resilience strategy to ideally respond to the current situation. In particular, the book focuses on the analysis and description of the Italian tourism sector, giving a report on how the tourism sector reacted to COVID-19, underlining the importance to adopt a resilient approach relevant for evaluating the effective impact of the pandemic dynamics and to provide support tools for decision-makers to be prepared for the unexpected and to be able to follow a smart adaptation. The book shows the latest state of knowledge on the topic and will be of interest to students at an advanced level, academics and reflective practitioners in the fields of strategic and risk management and the business of tourism.
The Orientalist: In Search of a Man caught between East and West
by Tom ReissThe Orientalist unravels the mysterious life of a man born on the border between West and East, a Jewish man with a passion for the Arab world.Tom Reiss first came across the man who called himself 'Kurban Said' when he went to the ex-USSR to research the oil business on the Caspian Sea, and discovered a novel instead. Written on the eve of the Second World War, Ali and Nino is a captivating love story set in the glamorous city of Baku, Azerbaijan's capital. The novel's depiction of a lost cosmopolitan society is enthralling, but equally intriguing is the identity of the man who wrote it. Who was its supposed author? And why was he so forgotten that no one could agree on the simplest facts about him?For five years, Reiss tracked Lev Nussimbaum, alias Kurban Said, from a wealthy Jewish childhood in Baku, to a romantic adolescence in Persia on the run from the Bolsheviks, and an exile in Berlin as bestselling author and self-proclaimed Muslim prince. The result is a thoroughly unexpected picture of the twentieth-century - of the origins of our ideas about race and religious self-definition, and of the roots of modern fanaticism.
Orkney: A Special Place
by Richard ClubleySpending seven months in Orkney during 2015 and 2016 in order to delve into the secrets of the islands, Richard Clubley was keen to get as many local views as possible.He gathered interviews with lighthouse keepers, farmers, archaeologists and climbers – and many others! On dreich afternoons during the short days of winter, Richard ate home bakes with locals and recorded their memories. It was at one such hearth that someone said, ‘You know about so-and-so of course, you come to Orkney all the time, so how could you not know?’. Richard didn’t know.While there are still a lot of unearthed stories hidden in Orkney, Richard has collected a fair few in this beautifully illustrated book.Richard Clubley loves Scotland’s islands, but it is Orkney that has stolen his heart. In this book, he portrays the northern Scottish islands fairly and honestly, with stories that even Orkney locals may not have heard before. Travellers from elsewhere will be charmed by Richard’s descriptions of the Orkney landscape and way of life.
Orkney: A Special Way of Life
by Richard ClubleyAfter moving permanently to the island he's always dreamed of, Richard Clubley here sets out to capture the experience of life on Orkney, from the history of Neolithic sites to a future in renewable energy, telling the stories of countless Orcadians along the way. Determined to travel further afield than his home on Mainland, Richard takes to the Outer Islands to meet the people who live there and tell their stories. Orkney: A Special Way of Life is a delight for any lover of Scotland's remote places, filled with rich descriptions of the islands.
An Orkney Tapestry
by George Mackay BrownFirst published in 1969, An Orkney Tapestry, George Mackay Brown's seminal work, is a unique look at Orkney through the eye of a poet. Originally commissioned by his publisher as an introduction to the Orkney Islands, Brown approached the writing from a unique perspective and went on to produce a rich fusion of ballad, folk tale, short story, drama and environmental writing. The book, written at an early stage in the author’s career, explores themes that appear in his later work and was a landmark in Brown’s development as a writer. Above all, it is a celebration of Orkney's people, language and history. This edition reproduces Sylvia Wishart’s beautiful illustrations, commissioned for the original hardback.Made available again for the first time in over 40 years, this new edition sits alongside Nan Shepherd’s The Living Mountain as an important precursor of environmental writing by the likes of Kathleen Jamie, Robert Macfarlane, Malachy Tallack and, most recently, Amy Liptrot.
The Orwell Tour: Travels through the life and work of George Orwell
by Oliver LewisA travelogue exploring the life and work of George Orwell through the places he lived, worked and wrote Following in the footsteps of his literary hero, researcher and historian Oliver Lewis set out to visit all the places to have inspired and been lived in by George Orwell. Over three years he travelled from Wigan to Catalonia, Paris to Motihari, Marrakesh to Eton, and in each location explored both how Orwell experienced the place, and how the place now remembers him as a literary icon. Beginning in Northern India, where Orwell was born in 1903, and ending in the Oxfordshire village of Sutton Courtenay, where he was laid to rest in 1950, The Orwell Tour offers an accessible and informative new biography of Orwell through the lens of place.
OS Explorer Map (149) Sittingbourne and Faversham (PDF)
by Ordnance SurveyOS Explorer is the Ordnance Survey's most detailed map and is recommended for anyone enjoying outdoor activities like walking, horse riding and off-road cycling. The OS Explorer range now includes a digital version of the paper map, accessed through the OS smartphone app, OS Maps. Providing complete GB coverage the series details essential information such as youth hostels, pubs and visitor information as well as rights of way, permissive paths and bridleways.
The Oshun Diaries: Encounters with an African Goddess
by Diane EsguerraHigh priestesses are few and far between, white ones in Africa even more so. When Diane Esguerra hears of a mysterious Austrian woman worshipping the Ifa river goddess Oshun in Nigeria, her curiosity is aroused.It is the start of an extraordinary friendship that sustains Diane through the death of her son and leads to a quest to take part in Oshun rituals. Prevented by Boko Haram from returning to Nigeria, she finds herself at Ifa shrines in Florida amid vultures, snakes, goats’ heads, machetes, a hurricane and a cigar-smoking god. Her quest steps up a gear when Beyoncé channels Oshun at the Grammys and the goddess goes global.Mystifying, harrowing and funny, The Oshun Diaries explores the lure of Africa, the life of a remarkable woman and the appeal of the goddess as a symbol of female empowerment.
Osman's Dream: The History of the Ottoman Empire
by Caroline FinkelThe definitive history of the Ottoman EmpireThe Ottoman Empire was one of the largest and most influential empires in world history. Its reach extended to three continents and it survived for more than six centuries, but its history is too often colored by the memory of its bloody final throes on the battlefields of World War I. In this magisterial work-the first definitive account written for the general reader-renowned scholar and journalist Caroline Finkel lucidly recounts the epic story of the Ottoman Empire from its origins in the thirteenth century through its destruction in the twentieth.
The Other Americans in Paris: Businessmen, Countesses, Wayward Youth, 1880-1941
by Nancy L. GreenWhile Gertrude Stein hosted the literati of the Left Bank, Mrs. Bates-Batcheller, an American socialite and concert singer in Paris, held sumptuous receptions for the Daughters of the American Revolution in her suburban villa. History may remember the American artists, writers, and musicians of the Left Bank best, but the reality is that there were many more American businessmen, socialites, manufacturers’ representatives, and lawyers living on the other side of the River Seine. Be they newly minted American countesses married to foreigners with impressive titles or American soldiers who had settled in France after World War I with their French wives, they provide a new view of the notion of expatriates. Nancy L. Green thus introduces us for the first time to a long-forgotten part of the American overseas population—predecessors to today’s expats—while exploring the politics of citizenship and the business relationships, love lives, and wealth (and poverty for some) of Americans who staked their claim to the City of Light. The Other Americans in Paris shows that elite migration is a part of migration tout court and that debates over “Americanization” have deep roots in the twentieth century.
The Other Americans in Paris: Businessmen, Countesses, Wayward Youth, 1880-1941
by Nancy L. GreenWhile Gertrude Stein hosted the literati of the Left Bank, Mrs. Bates-Batcheller, an American socialite and concert singer in Paris, held sumptuous receptions for the Daughters of the American Revolution in her suburban villa. History may remember the American artists, writers, and musicians of the Left Bank best, but the reality is that there were many more American businessmen, socialites, manufacturers’ representatives, and lawyers living on the other side of the River Seine. Be they newly minted American countesses married to foreigners with impressive titles or American soldiers who had settled in France after World War I with their French wives, they provide a new view of the notion of expatriates. Nancy L. Green thus introduces us for the first time to a long-forgotten part of the American overseas population—predecessors to today’s expats—while exploring the politics of citizenship and the business relationships, love lives, and wealth (and poverty for some) of Americans who staked their claim to the City of Light. The Other Americans in Paris shows that elite migration is a part of migration tout court and that debates over “Americanization” have deep roots in the twentieth century.
The Other Americans in Paris: Businessmen, Countesses, Wayward Youth, 1880-1941
by Nancy L. GreenWhile Gertrude Stein hosted the literati of the Left Bank, Mrs. Bates-Batcheller, an American socialite and concert singer in Paris, held sumptuous receptions for the Daughters of the American Revolution in her suburban villa. History may remember the American artists, writers, and musicians of the Left Bank best, but the reality is that there were many more American businessmen, socialites, manufacturers’ representatives, and lawyers living on the other side of the River Seine. Be they newly minted American countesses married to foreigners with impressive titles or American soldiers who had settled in France after World War I with their French wives, they provide a new view of the notion of expatriates. Nancy L. Green thus introduces us for the first time to a long-forgotten part of the American overseas population—predecessors to today’s expats—while exploring the politics of citizenship and the business relationships, love lives, and wealth (and poverty for some) of Americans who staked their claim to the City of Light. The Other Americans in Paris shows that elite migration is a part of migration tout court and that debates over “Americanization” have deep roots in the twentieth century.
The Other Americans in Paris: Businessmen, Countesses, Wayward Youth, 1880-1941
by Nancy L. GreenWhile Gertrude Stein hosted the literati of the Left Bank, Mrs. Bates-Batcheller, an American socialite and concert singer in Paris, held sumptuous receptions for the Daughters of the American Revolution in her suburban villa. History may remember the American artists, writers, and musicians of the Left Bank best, but the reality is that there were many more American businessmen, socialites, manufacturers’ representatives, and lawyers living on the other side of the River Seine. Be they newly minted American countesses married to foreigners with impressive titles or American soldiers who had settled in France after World War I with their French wives, they provide a new view of the notion of expatriates. Nancy L. Green thus introduces us for the first time to a long-forgotten part of the American overseas population—predecessors to today’s expats—while exploring the politics of citizenship and the business relationships, love lives, and wealth (and poverty for some) of Americans who staked their claim to the City of Light. The Other Americans in Paris shows that elite migration is a part of migration tout court and that debates over “Americanization” have deep roots in the twentieth century.
The Other Americans in Paris: Businessmen, Countesses, Wayward Youth, 1880-1941
by Nancy L. GreenWhile Gertrude Stein hosted the literati of the Left Bank, Mrs. Bates-Batcheller, an American socialite and concert singer in Paris, held sumptuous receptions for the Daughters of the American Revolution in her suburban villa. History may remember the American artists, writers, and musicians of the Left Bank best, but the reality is that there were many more American businessmen, socialites, manufacturers’ representatives, and lawyers living on the other side of the River Seine. Be they newly minted American countesses married to foreigners with impressive titles or American soldiers who had settled in France after World War I with their French wives, they provide a new view of the notion of expatriates. Nancy L. Green thus introduces us for the first time to a long-forgotten part of the American overseas population—predecessors to today’s expats—while exploring the politics of citizenship and the business relationships, love lives, and wealth (and poverty for some) of Americans who staked their claim to the City of Light. The Other Americans in Paris shows that elite migration is a part of migration tout court and that debates over “Americanization” have deep roots in the twentieth century.
The Other Americans in Paris: Businessmen, Countesses, Wayward Youth, 1880-1941
by Nancy L. GreenWhile Gertrude Stein hosted the literati of the Left Bank, Mrs. Bates-Batcheller, an American socialite and concert singer in Paris, held sumptuous receptions for the Daughters of the American Revolution in her suburban villa. History may remember the American artists, writers, and musicians of the Left Bank best, but the reality is that there were many more American businessmen, socialites, manufacturers’ representatives, and lawyers living on the other side of the River Seine. Be they newly minted American countesses married to foreigners with impressive titles or American soldiers who had settled in France after World War I with their French wives, they provide a new view of the notion of expatriates. Nancy L. Green thus introduces us for the first time to a long-forgotten part of the American overseas population—predecessors to today’s expats—while exploring the politics of citizenship and the business relationships, love lives, and wealth (and poverty for some) of Americans who staked their claim to the City of Light. The Other Americans in Paris shows that elite migration is a part of migration tout court and that debates over “Americanization” have deep roots in the twentieth century.