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Human Resource Management for the Hospitality and Tourism Industries
by Dennis NicksonHuman Resource Management for the Hospitality and Tourism Industries takes an integrated look at HRM policies and practices in the tourism and hospitality industries. Utilising existing human resource management (HRM) theory and practice, it contextualises it to the tourism and hospitality industries by looking at the specific employment practices of these industries, such as how to manage tour reps or working in the airline industry.It initially sets the scene with a broad review of the evidence of HRM practice within the tourism and hospitality industries. Having identified the broader picture, the text then begin to focus much more explicitly on a variety of HR policies and practices such as:• recruitment and selection: the effects of ICT, skills required specific for the industry and the nature of advertising• legislation and equal opportunities: illegal discrimination and managing diversity • staff health and welfare: violence in the workplace, working time directives, smoking and alcohol and drug misuse• remuneration strategies in the industry: the ‘cafeteria award’ approach, minimum wage and tippingHuman Resource Management for the Hospitality and Tourism Industries is illustrated throughout with both examples of best practice for prescriptive teaching and discussion, and international case studies to exercise problem solving techniques and contextualise learning. It incorporates a user friendly layout and includes pedagogic features such as: chapter outlines and objectives, HRM in practice – boxed examples, reflective review questions, web links’ discussion questions and further reading.Accompanying the text are online supplementary lecturer materials including downloadable figures from the book, PowerPoint slides, further cases and extra exercises and points for discussion.
Human Resource Management in a Hospitality Environment
by Jerald ChesserThis new textbook provides a complete study of human resource management from the perspective of management and operation in a hospitality environment. The hospitality industry continues to grow every day, bringing new challenges and opportunities. This up-to-date textbook provides the information on effective human resource management that managers need to know to succeed in today’s competitive hospitality business environment.
Human Resource Management in a Hospitality Environment
by Jerald ChesserThis new textbook provides a complete study of human resource management from the perspective of management and operation in a hospitality environment. The hospitality industry continues to grow every day, bringing new challenges and opportunities. This up-to-date textbook provides the information on effective human resource management that managers need to know to succeed in today’s competitive hospitality business environment.
Human Resource Management in Hospitality Cases
by Peter Szende Suzanne Markham Bagnera Danielle Clark ColeHuman Resource Management in Hospitality Cases adopts a practical case-based approach to develop critical thinking and problem-solving skills in future hospitality managers. Using tried-and-tested real-life scenarios, this book thoroughly prepares hospitality students for a career in the field. Chapters are comprised of 75 short vignettes, split into nine sections that reflect and cover the primary challenges facing hospitality managers on a daily basis, including leadership credibility, building and managing employee performance, managing a diverse workforce, dealing with problem behaviors, and many others, all contextualised within the hospitality industry. With a main "think point" and series of questions for each case, the book is a highly insightful and engaging read. Suggested answers and solutions to the questions can be found within the extensive online resources that complement the book. Each section is also contextualized and theorized with an additional reading section, organized by key concept. This book will be essential for all students of hospitality and an invaluable resource for current practitioners in the field as well.
Human Resource Management in Hospitality Cases
by Peter Szende Suzanne Markham Bagnera Danielle Clark ColeHuman Resource Management in Hospitality Cases adopts a practical case-based approach to develop critical thinking and problem-solving skills in future hospitality managers. Using tried-and-tested real-life scenarios, this book thoroughly prepares hospitality students for a career in the field. Chapters are comprised of 75 short vignettes, split into nine sections that reflect and cover the primary challenges facing hospitality managers on a daily basis, including leadership credibility, building and managing employee performance, managing a diverse workforce, dealing with problem behaviors, and many others, all contextualised within the hospitality industry. With a main "think point" and series of questions for each case, the book is a highly insightful and engaging read. Suggested answers and solutions to the questions can be found within the extensive online resources that complement the book. Each section is also contextualized and theorized with an additional reading section, organized by key concept. This book will be essential for all students of hospitality and an invaluable resource for current practitioners in the field as well.
Human Resource Management in the Hospitality and Tourism Industry
by Michael RileyThis fully updated and expanded second edition of Human Resource Management examines the role of human resource management in the hospitality and tourism industry. The subject is approached from four perspectives: * the social psychology of managing people * the economics of labour * the practical techniques * strategy. The author argues that labour costs, labour utilisation, labour market behaviour and pay are inseparable from the skills of managing people. The book contains an important analysis of the labour market for this industry and now, in its second edition includes, among others, chapters on attitude measurement, customer-employee relations, questionnaire design and organizational change. Human Resource Management in the Hospitality and Tourism Industry is written in a clear, user-friendly style and offers a challenging view of the subject and an opportunity to learn an important aspect of management in an applied context. It is appropriate for degree level students and practitioners in the industry.
Human Resource Management in the Hospitality and Tourism Industry
by Michael RileyThis fully updated and expanded second edition of Human Resource Management examines the role of human resource management in the hospitality and tourism industry. The subject is approached from four perspectives: * the social psychology of managing people * the economics of labour * the practical techniques * strategy. The author argues that labour costs, labour utilisation, labour market behaviour and pay are inseparable from the skills of managing people. The book contains an important analysis of the labour market for this industry and now, in its second edition includes, among others, chapters on attitude measurement, customer-employee relations, questionnaire design and organizational change. Human Resource Management in the Hospitality and Tourism Industry is written in a clear, user-friendly style and offers a challenging view of the subject and an opportunity to learn an important aspect of management in an applied context. It is appropriate for degree level students and practitioners in the industry.
Human Resource Management in the Hospitality Industry: A Guide to Best Practice
by Michael Boella Steven Goss-TurnerNow in its ninth edition, Human Resource Management in the Hospitality Industry: A Guide to Best Practice, is fully updated with new legal information, data, statistics and examples. Taking a 'process' approach, it provides the reader with an essential understanding of the purpose, policies and processes concerned with managing an enterprise’s workforce within the current business and social environment. Since the eighth edition of this book there have been many important developments in this field and this ninth edition has been completely revised and updated in the following ways: Extensively updated content to reflect recent issues and trends including: labour markets and industry structure, impacts of IT and social media, growth of international multi – unit brands, role of employer branding, talent management, equal opportunities and managing diversity. All explored specifically within the Hospitality Industry The text explores key issues and shows real life applications of HRM in the Hospitality industry and is informed through the authors’ research projects within Mitchells & Butler's plc, Pizza Express, Marriott Hotels and Café Rouge. An extended case study drawing from the authors’ experience working with Forte and Co., Centre hotels, Choice Hotels and Bass, Price Waterhouse and Grant Thornton Written in a user friendly style and with strong support from the Institute of Hospitality, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.
Human Resource Management in the Hospitality Industry: A Guide to Best Practice
by Michael Boella Steven Goss-TurnerNow in its ninth edition, Human Resource Management in the Hospitality Industry: A Guide to Best Practice, is fully updated with new legal information, data, statistics and examples. Taking a 'process' approach, it provides the reader with an essential understanding of the purpose, policies and processes concerned with managing an enterprise’s workforce within the current business and social environment. Since the eighth edition of this book there have been many important developments in this field and this ninth edition has been completely revised and updated in the following ways: Extensively updated content to reflect recent issues and trends including: labour markets and industry structure, impacts of IT and social media, growth of international multi – unit brands, role of employer branding, talent management, equal opportunities and managing diversity. All explored specifically within the Hospitality Industry The text explores key issues and shows real life applications of HRM in the Hospitality industry and is informed through the authors’ research projects within Mitchells & Butler's plc, Pizza Express, Marriott Hotels and Café Rouge. An extended case study drawing from the authors’ experience working with Forte and Co., Centre hotels, Choice Hotels and Bass, Price Waterhouse and Grant Thornton Written in a user friendly style and with strong support from the Institute of Hospitality, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.
Human Resource Management in the Hospitality Industry: A Guide to Best Practice
by Michael J. Boella Steven Goss-TurnerHuman Resource Management in the Hospitality Industry: A Guide to Best Practice takes a ‘process’ approach and provides the reader with an essential understanding of the purpose, policies and processes concerned with managing an enterprise’s workforce within the current business and social environment. Since the ninth edition of this book there have been many significant developments in this field and this new edition has been completely revised and updated in the following ways: Extensively updated content to reflect recent issues and trends relevant to the hospitality industry including: changing labour market profiles and the ‘gig’ economy, the digital transformation of HRM practices, employer branding developments, talent management strategies, employee well-being considerations, and contemporary concerns over diversity, gender and harassment at work. Five new chapters on: organizational culture, modern labour markets, emotions and well-being, careers in hospitality, and digital HRM. New international case studies throughout to explore key issues and show real-life applications of HRM in the hospitality industry. Written in a user-friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.
Human Resource Management in the Hospitality Industry: A Guide to Best Practice
by Michael J. Boella Steven Goss-TurnerHuman Resource Management in the Hospitality Industry: A Guide to Best Practice takes a ‘process’ approach and provides the reader with an essential understanding of the purpose, policies and processes concerned with managing an enterprise’s workforce within the current business and social environment. Since the ninth edition of this book there have been many significant developments in this field and this new edition has been completely revised and updated in the following ways: Extensively updated content to reflect recent issues and trends relevant to the hospitality industry including: changing labour market profiles and the ‘gig’ economy, the digital transformation of HRM practices, employer branding developments, talent management strategies, employee well-being considerations, and contemporary concerns over diversity, gender and harassment at work. Five new chapters on: organizational culture, modern labour markets, emotions and well-being, careers in hospitality, and digital HRM. New international case studies throughout to explore key issues and show real-life applications of HRM in the hospitality industry. Written in a user-friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.
Human Resources Management in the Hospitality Industry
by David K. Hayes Jack D. NinemeierHuman Resources Management in the Hospitality Industry, 2nd Edition helps today’s hospitality professional be an expert at managing many functions. In every segment of the hospitality industry, recruiting, selecting, orienting, training, and retaining outstanding staff members are always challenging tasks, but every manager must master them. Hospitality managers now need to be familiar with rising labor costs, increasing competition for quality staff, changing employees’ attitudes, evolving guest expectations and a proliferation of new laws that impact human resources policies and activities.
Human Rights Issues in Tourism (Tourism, Environment and Development Series)
by Atsuko Hashimoto Elif Harkonen Edward NkyiThis book uniquely focuses on human rights issues associated with tourism development and tourism businesses. Tourism is a manifestation of globalization and it intersects with human rights on so many levels. These implications are increasingly relevant in light of the COVID-19 pandemic and subsequent global economic hardship. Split into two main sections, the first establishes a background to human rights issues with reference to tourism, and the second provides a multi-disciplinary analysis of a range of selected human rights issues in tourism; these include displacement, security, privacy, discrimination, freedom of movement, the rights of Indigenous people, sex tourism and labour conditions. All chapters include case studies to showcase specific issues such as legal rulings or tourism policies/regulations. This book is written by a highly regarded team of authors specializing in tourism studies and human rights law. This significant volume on the interaction between tourism development and the safeguarding of human rights will be of interest to a variety of disciplines, in the fields of tourism, political science and tourism/human rights.
Human Rights Issues in Tourism (Tourism, Environment and Development Series)
by Atsuko Hashimoto Elif Harkonen Edward NkyiThis book uniquely focuses on human rights issues associated with tourism development and tourism businesses. Tourism is a manifestation of globalization and it intersects with human rights on so many levels. These implications are increasingly relevant in light of the COVID-19 pandemic and subsequent global economic hardship. Split into two main sections, the first establishes a background to human rights issues with reference to tourism, and the second provides a multi-disciplinary analysis of a range of selected human rights issues in tourism; these include displacement, security, privacy, discrimination, freedom of movement, the rights of Indigenous people, sex tourism and labour conditions. All chapters include case studies to showcase specific issues such as legal rulings or tourism policies/regulations. This book is written by a highly regarded team of authors specializing in tourism studies and human rights law. This significant volume on the interaction between tourism development and the safeguarding of human rights will be of interest to a variety of disciplines, in the fields of tourism, political science and tourism/human rights.
Humanistic Perspectives in Hospitality and Tourism, Volume 1: Excellence and Professionalism in Care (Humanism in Business Series)
by Kemi Ogunyemi Omowumi Ogunyemi Ebele OkoyeThis book, the first of two volumes, uses a framework of philosophical anthropology, and the concepts of humanistic leadership and humanistic management, to explore the value of work in the hospitality and tourism industry. It presents robust theoretical and practical implications for professionalism and excellence at work. This volume addresses the hospitality professional, beginning with an exploration of the foundational literature, before moving on to discuss topics like the concept of human dignity at work, how one can find meaning within the hospitality industry, spirituality at work, philosophy in the world of work, and personal development. These volumes will be of use to academics and practitioners in the fields of hospitality and tourism management, humanistic and transformational leadership, corporate social responsibility, human resource management, customer service, and workplace spirituality.
Humanistic Perspectives in Hospitality and Tourism, Volume II: CSR and Person-Centred Care (Humanism in Business Series)
by Kemi Ogunyemi Ebele Okoye Omowumi OgunyemiThis book, the second of two volumes, uses a framework of philosophical anthropology, and the concepts of humanistic leadership and humanistic management, to explore the value of work in the hospitality and tourism industry. It presents robust theoretical and practical implications for professionalism and excellence at work.Following on the first volume's focus on the personal dimension of hospitality, this volume explores hospitality from a viewpoint that goes beyond the individual, first situating hospitality within culture, then engaging its internal and external customers and finally integrating issues like vulnerability, sustainability, social responsibility, and industry resilience in the face of the pandemic.These volumes will be of use to academics and practitioners in the fields of hospitality and tourism management, humanistic and transformational leadership, corporate social responsibility, human resource management, customer service, and workplace spirituality.
Humans, Horses and Events Management
by Katherine Dashper Guðrún Helgadóttir Ingibjörg SigurðardóttirHorses are perhaps the most common non-human animal to feature in planned events, but although there is considerable research on equestrian sport, there is virtually none on equestrian events. This book begins to address this gap, using the National Championships of the Icelandic Horse as an extended case study to explain in depth the process of managing an event, as well as the larger theoretical implications of events management. Drawing on diverse viewpoints and theoretical perspectives, the book draws wider comparisons to connect events management to larger themes in the social sciences, such as human-animal relations; nationalism; place branding; event impacts; event experience; and inclusion and exclusion. The book is a contribution to two fields. In relation to human-animal studies, it focuses on how the Icelandic horse breed is marketed and celebrated through top-tier competition; whereas from an events management perspective, it considers the role of the event in community building, the practical and theoretical aspects of running a sustainable equestrian event, and the issues that arise in multispecies event contexts. This book: - Uniquely draws together events management and human-animal studies. - Is formed from empirical research conducted by a multinational team of events management and tourism researchers. - Uses a single, extended case study to explore a range of themes and issues, both empirically and theoretically. A valuable resource for researchers of events management, human-animal studies and tourism, this book also provides an in-depth look at end-to-end events management for industry professionals.
Humans of London
by Cathy Teesdale'A fabulous and much needed testament to how beautiful living with our differences is.' - Emma ThompsonA magical collection of photographs and stories from the iconic streets of London.Capturing the inspiring, the moving, the surreal and the everyday, Cathy Teesdale has made it her mission to celebrate the extraordinary diversity of life found in London. Presenting over 250 photographs, she introduces us to the real people of London, their hopes, philosophies, troubles and stories.Since beginning the Humans of London Facebook page in late 2013, Cathy has travelled across the whole of the Greater London area, photographing and talking to strangers. This collection of personal encounters is the perfect antidote to feeling lost in a big city.
The Hummingbird: ‘Masterly: a cabinet of curiosities and delights, packed with small wonders' (Ian McEwan)
by Sandro Veronesi'The kind of novel summer is made for: instantly immersive, playfully inventive, effortlessly wise... Comforting and hopeful'Observer'Masterly: a cabinet of curiosities and delights, packed with small wonders'Ian McEwan'Pulls off the extraordinary feat of making you believe he is writing for your ears alone'Howard Jacobson'A remarkable accomplishment, a true gift to the world'Michael Cunningham'Ardent, gripping, and inventive to the core'Jhumpa Lahiri'A spellbinding experience: clever, funny and deeply moving'Roddy DoyleMarco Carrera is 'the hummingbird,' a man with the almost supernatural ability to stay still as the world around him continues to change.As he navigates the challenges of life - confronting the death of his sister and the absence of his brother; taking care of his parents as they approach the end of their lives; raising his granddaughter when her mother, Marco's own child, can no longer be there for her; coming to terms with his love for the enigmatic Luisa - Marco Carrera comes to represent the quiet heroism that pervades so much of our everyday existence.A thrilling novel about the need to look to the future with hope and live with intensity to the very end.THE NO. 1 INTERNATIONAL BESTSELLEROver 300,000 copies soldSoon to be a major motion pictureWinner of the Premio StregaWinner of the Prix du Livre EtrangerBook of the Year for the Corriere della Sera
The Hundred Decker Rocket
by Mike SmithA fun-packed space adventure – with lots of funny details for little readers to spot, and a BIG fold-out rocket ending!Buckle up and blast into space with Ivy the inventor, and her trusty canine sidekick, Eddie...But when Ivy meets some very messy aliens, can she help them clean up their planet?And, of course, help them fix their super-duper hundred decker rocket?!A brilliantly inventive story with a subtle message about keeping our planet clean. From the creator of The Hundred Decker Bus.
A Hundred Small Lessons: A Novel
by Ashley Hay'I love Ashley Hay's writing . . . it's so poised and beautiful.' Guardian'A moving and lyrical story of marriage, motherhood and age. Highly recommend.' Cari Rosen, author of The Secret Diary of a New Mum (Aged 43 1/4)When Elsie Gormley leaves the Brisbane house in which she has lived for more than sixty years, Lucy Kiss and her family move in, eager to establish their new life. As they settle in, Lucy and her husband Ben struggle to navigate their transformation from adventurous lovers to new parents, taking comfort in memories of their vibrant past as they begin to unearth who their future selves might be. But the house has secrets of its own, and the rooms seem to share recollections of Elsie's life with Lucy.In her nearby nursing home, Elsie traces the span of her life-the moments she can't bear to let go and the places to which she dreams of returning. Her beloved former house is at the heart of her memories of marriage, motherhood, love, and death, and the boundary between present and past becomes increasingly porous for both her and Lucy.Over the course of one hot Brisbane summer, two families' stories intersect in sudden and unexpected ways. Through the richly intertwined narratives of two ordinary, extraordinary women, Ashley Hay uses her lyrical prose, poetic dialogue, and stunning imagery to weave an intricate, bighearted story of what it is to be human.
Hungarian Grand Prix Circuit (large print)
by RnibThis is a diagram of the Hungarian Grand Prix circuit (the Hungaroring). There is a locator dot shown, which will be at the top left of the page when the image is the correct way up. The circuit is represented by a heavy dashed line. Each bend on the circuit is marked with a number. Some other features are labelled on the diagram. There is a North arrow to the right of centre of the page and a scale in the bottom left. The start and finish line is to the right of the bottom centre of the page and is represented by a small rectangle with a chequered pattern.
Hungarian Grand Prix Circuit (UEB contracted)
by RnibThis is a diagram of the Hungarian Grand Prix circuit (the Hungaroring). There is a locator dot shown, which will be at the top left of the page when the image is the correct way up. The circuit is represented by a heavy dashed line. Each bend on the circuit is marked with a number. Some other features are labelled on the diagram. There is a North arrow to the right of centre of the page and a scale in the bottom left. The start and finish line is to the right of the bottom centre of the page and is represented by a small rectangle with a chequered pattern.
Hungarian Grand Prix Circuit (UEB uncontracted)
by RnibThis is a diagram of the Hungarian Grand Prix circuit (the Hungaroring). There is a locator dot shown, which will be at the top left of the page when the image is the correct way up. The circuit is represented by a heavy dashed line. Each bend on the circuit is marked with a number. Some other features are labelled on the diagram. There is a North arrow to the right of centre of the page and a scale in the bottom left. The start and finish line is to the right of the bottom centre of the page and is represented by a small rectangle with a chequered pattern.
Hungry: Eating, Road-Tripping, and Risking it All with Rene Redzepi, the Greatest Chef in the World
by Jeff GordinierShortlisted for the 2020 Edward Stanford Travel Writing Awards (ESTWA's) Travel Food & Drink Book of the Year. 'This smorgasbord of a tale will have travelers tasting every meal with renewed appreciation.' - National Geographic Feeling stuck in his life, New York Times food writer Jeff Gordinier met René Redzepi, the Danish chef whose restaurant, Noma, has been repeatedly voted the best in the world. A restless perfectionist, Redzepi was at the top of his game but looking to shutter his restaurant and set out for new places, flavours and recipes. This is the story of their four-year culinary adventure. In the Yucatán jungle, Redzepi and Gordinier seek the perfect taco and the secrets of molé. On idyllic Sydney beaches, they forage for sea rocket and wild celery. On a boat in the Arctic Circle, a lone fisherman guides them to - perhaps - the world’s finest sea urchins. Back in Copenhagen, Redzepi plans the resurrection of his restaurant on the unlikely site of a garbage-filled empty lot. Hungry is a memoir, a travelogue, a portrait of a chef, and a chronicle of the moment when daredevil cooking became the most exciting and groundbreaking form of artistry.