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Delhi, Agra, Fatehpur Sikri: Monuments, Cities and Connected Histories
by Shashank Shekhar Sinha‘Very impressive ... It will enrich the understanding of those interested in the history not only about these buildings but also more widely about historical monuments and their preservation’ – Rudrangshu Mukherjee, Chancellor and Professor of History at Ashoka University‘The first real attempt to bring historical sites and buildings of the past within the reach of the masses … A must-read for all’ – Syed Ali Nadeem Rezavi, author of Fathpur Sikri Revisited‘Offers an excellent academic–public interface for the study of monuments, the cities in which they are located, and their extended geocultural connections’ – Rana Safvi, author of The Forgotten Cities of Delhi and Shahjahanabad‘A book to be read several times, in different ways’ – Swapna Liddle, author of Connaught Place and the Making of New DelhiDelhi, Agra, Fatehpur Sikri, historic cities of legend and lore and home to six UNESCO World Heritage Sites, have captured the imagination of Indians and the world at large for centuries. In this ambitious book, Shashank Shekhar Sinha traces the extraordinary pasts of the three imperial capitals, their monuments, settlements and extended geocultural connections, while presenting a graphic account of the iconic heritage sites – from the life and times of rulers who built them, their survival through periods of war, turmoil and conquests, to their present afterlives.Packed with intriguing and little-known stories about the monuments – busting several myths around them along the way – the book takes us on a journey from the pillared galleries of the mosque at the Qutb Minar complex, the majestic double dome of Humayun’s tomb, the bastions of the impenetrable Agra Fort, the picturesque pavilions at Fatehpur Sikri, the tapering minarets of the Taj Mahal, to finally the Mughal court of the Red Fort, giving us the full measure of their dazzling grandeur.ABOUT THE SERIESCombining powerful storytelling with deep, recent scholarship, the Magnificent Heritage series uses multidisciplinary approaches to showcase a fresh perspective on heritage sites and storied cities, locating them in their larger geographical, sociocultural and historical contexts.
Delhi's Changing Built Environment (Routledge Studies in International Real Estate)
by Piyush Tiwari Jyoti RaoThe rapid expansion, urban form and development of the built environment in the world’s second most populous city, Delhi, has been the consequence of social, political, economic, planning and architectural traditions that have shaped the city over thousands of years. Whilst seamless at times, these traditions have often resulted in the fragmented development of the city’s built environment. This book charts the political, economic and social forces that drove development in India generally and in Delhi in particular, and investigates the drivers and constituents of Delhi’s urban landscape. The book provides a lens through which to examine the development path of a mega-city, which can be used as a guide in the development of emerging urban centres. Furthermore, the strengths and weaknesses of Delhi's built environment are critically analysed, with consideration to the role of the market, finance and policy over time. This book not only provides valuable insight into the physical evolution of Delhi and its surrounds, but it also asks broader questions about how people, power and politics interact with urban environments. It is essential reading for planners, architects, urbanists and social historians.
Delhi's Changing Built Environment (Routledge Studies in International Real Estate)
by Piyush Tiwari Jyoti RaoThe rapid expansion, urban form and development of the built environment in the world’s second most populous city, Delhi, has been the consequence of social, political, economic, planning and architectural traditions that have shaped the city over thousands of years. Whilst seamless at times, these traditions have often resulted in the fragmented development of the city’s built environment. This book charts the political, economic and social forces that drove development in India generally and in Delhi in particular, and investigates the drivers and constituents of Delhi’s urban landscape. The book provides a lens through which to examine the development path of a mega-city, which can be used as a guide in the development of emerging urban centres. Furthermore, the strengths and weaknesses of Delhi's built environment are critically analysed, with consideration to the role of the market, finance and policy over time. This book not only provides valuable insight into the physical evolution of Delhi and its surrounds, but it also asks broader questions about how people, power and politics interact with urban environments. It is essential reading for planners, architects, urbanists and social historians.
Deliberately Digital: Rewriting Enterprise DNA for Enduring Success (Future of Business and Finance)
by George Miller John Hall Hubert Tardieu David Daly José Esteban-LauzánThe digital revolution is changing virtually every aspect of the business world. However, most attempts at the digital transformation of enterprises fail – largely because of a lack of comprehensive and coherent strategy. This book takes lessons learned from the rise of the digital platform giants and explores how they can be adapted and effectively applied to established businesses, allowing them to compete within the new digital business paradigm. Offering a holistic perspective on the business and technology landscape, the book describes the megatrends, evolution and impact of digital technologies and business models. It brings together what for many is a disjointed set of business transformation imperatives, to provide a practical guide to digital success.Drawing on the authors’ decades of experience in supporting transformation and innovation, the book lays out a path to a progressive iteration of business change and value realization, balancing the perspectives of revolutionary transformation and change-enabling optimization.
Deliberative Accountability in Parliamentary Committees
by Cheryl Schonhardt-BaileyIn recent decades, we have seen an explosion in expectations for greater accountability of public policymaking. But, as accountability has increased, trust in governments and politicians has fallen. By focusing on the heart of public accountability—the reason-giving by policymakers for their policy decisions (i.e. deliberative accountability)—this work offers an empirical route for understanding why more accountability may not always deliver more public trust. The focus is on the British Parliament, where both the Treasury Select Committee and the House of Lords Economic Affairs Committee hold hearings on monetary policy, financial stability, and fiscal policy. The intent in these hearings is to challenge policymakers to explain their decisions, and thus the dialogue is expected to be deliberative. But how do we judge the quality of this deliberative accountability? Three metrics are explored and measured: respect, non-partisanship, and reciprocity. The approach is multi-method, including (1) quantitative text analysis to gauge the verbatim transcripts in committee hearings; (2) qualitative coding combined with an experimental design to gauge the role of nonverbal communication in the hearings; and (3) interviews with the MPs, peers, central bankers, and Treasury officials who participated in the hearings. The first method measures the content of 'what' was said, the second examines 'how' the words and arguments were expressed, and the third provides a more reflective 'why' component by asking participants to explain their motivations. This merging of the 'what', the 'how', and the 'why' offers a novel template for studying both accountability and deliberation.
Deliberative Accountability in Parliamentary Committees
by Cheryl Schonhardt-BaileyIn recent decades, we have seen an explosion in expectations for greater accountability of public policymaking. But, as accountability has increased, trust in governments and politicians has fallen. By focusing on the heart of public accountability—the reason-giving by policymakers for their policy decisions (i.e. deliberative accountability)—this work offers an empirical route for understanding why more accountability may not always deliver more public trust. The focus is on the British Parliament, where both the Treasury Select Committee and the House of Lords Economic Affairs Committee hold hearings on monetary policy, financial stability, and fiscal policy. The intent in these hearings is to challenge policymakers to explain their decisions, and thus the dialogue is expected to be deliberative. But how do we judge the quality of this deliberative accountability? Three metrics are explored and measured: respect, non-partisanship, and reciprocity. The approach is multi-method, including (1) quantitative text analysis to gauge the verbatim transcripts in committee hearings; (2) qualitative coding combined with an experimental design to gauge the role of nonverbal communication in the hearings; and (3) interviews with the MPs, peers, central bankers, and Treasury officials who participated in the hearings. The first method measures the content of 'what' was said, the second examines 'how' the words and arguments were expressed, and the third provides a more reflective 'why' component by asking participants to explain their motivations. This merging of the 'what', the 'how', and the 'why' offers a novel template for studying both accountability and deliberation.
Deliberative Governance for Sustainable Development: An Innovative Solution for Environment, Economy and Society (Routledge Studies in Environmental Policy)
by Franz LehnerDeliberative Governance for Sustainable Development argues that governance has become the core problem of sustainable development and identifies deliberative democracy and governance as a path forward for Western societies. In this book the author puts forward three messages. Firstly, while sustainable development theoretically is a common good of all people, it is in practice constantly associated with a multitude of smaller and larger conflicts. These conflicts arise repeatedly because, in practice, the benefits, costs and risks of sustainable development are unequally distributed and therefore form a massive barrier to sustainable development. As a result, sustainable development depends on the ability of the social and political institutions of societies to accommodate these conflicts. Second, within the framework of their established institutional structures, Western societies do not have the sufficient tools for conflict resolution that are adequate to the conditions of modern diversified societies and the complex challenges of sustainable development. They need to implement institutional reforms that switch institutional structures towards deliberation. Third, by switching to deliberation, Western societies can reach the high level of governance that enables them to achieve environmentally sustainable development that will bring them significant economic and social benefits and, as a result, may reach far beyond their borders. This volume offers a novel, transdisciplinary approach to sustainable development and governance in Western societies. It will be of great interest to students and scholars of sociology, economics, politics, environmental studies and philosophy, as well as professionals and policymakers working in the area of sustainable development.
Deliberative Governance for Sustainable Development: An Innovative Solution for Environment, Economy and Society (Routledge Studies in Environmental Policy)
by Franz LehnerDeliberative Governance for Sustainable Development argues that governance has become the core problem of sustainable development and identifies deliberative democracy and governance as a path forward for Western societies. In this book the author puts forward three messages. Firstly, while sustainable development theoretically is a common good of all people, it is in practice constantly associated with a multitude of smaller and larger conflicts. These conflicts arise repeatedly because, in practice, the benefits, costs and risks of sustainable development are unequally distributed and therefore form a massive barrier to sustainable development. As a result, sustainable development depends on the ability of the social and political institutions of societies to accommodate these conflicts. Second, within the framework of their established institutional structures, Western societies do not have the sufficient tools for conflict resolution that are adequate to the conditions of modern diversified societies and the complex challenges of sustainable development. They need to implement institutional reforms that switch institutional structures towards deliberation. Third, by switching to deliberation, Western societies can reach the high level of governance that enables them to achieve environmentally sustainable development that will bring them significant economic and social benefits and, as a result, may reach far beyond their borders. This volume offers a novel, transdisciplinary approach to sustainable development and governance in Western societies. It will be of great interest to students and scholars of sociology, economics, politics, environmental studies and philosophy, as well as professionals and policymakers working in the area of sustainable development.
Delicious Freedom: How to Take Your Street Food Business from Dream to Reality
by Miranda RobertsSo you want to set up a food business? You want to be your own boss, show off your skills and have an adventure?Street food is the best place to start. It is delicious and fun, well-paid and life-affirming, offering pure freedom and a chance to develop a real obsession with the weather forecast. It can also be hand-to-mouth, heartbreaking, soul-destroying and heavy manual labour - but more on that later.Delicious Freedom is a guide for anyone thinking about setting up their own street food business, for those who don't have the time or inclination to read a dull tome on business strategy. It is the book Miranda Roberts wishes had existed seven years ago when she started her street food adventure, and one which many people are searching for.It provides tangible advice from what you will sell to where will you do it and to whom. Throughout the book you will find stories from those who have tried and succeeded as well as those who have tried and failed, what they've all learnt and why they did it.This accessible book encompasses all the highs and lows of running your own business, and provides an insight into one of the most exciting sectors of the hospitality industry.
Delict Essentials (Edinburgh Law Essentials)
by Francis McManusDelict Essentials, 2nd edition, is an invaluable study guide for students. It provides up-to-date, concise and comprehensive coverage of the law of delict in Scotland and is an ideal text for students who come new to the subject and for those preparing for exams. This book is also an excellent resource for those who need to refresh or update their knowledge.
Delighting Customers: How to build a customer-driven organization
by P. Donovan T. SamlerOur two organizations, Northern Telecom Europe Limited and Oracle Corporation UK Limited, share a number of things in common. Both are striving to become world class in markets where technology is moving fast and market change is moving even faster. Both are responding urgently to the challenge of meeting the current requirements - and anticipating the future needs - of customers at the international, national and local level. We both recognize that customer and employee satisfaction now rank with market share as measures for business success. We accept that there are clear links between delighted customers and profitability, customer loyalty and long-term survival. We are committed to achieving excellence, both as business partners and as employers. There is already strong co-operation between the growing number of professionals in this field as they work together and exchange experiences for benchmarking and best practice studies. In this spirit of collaboration, we have encouraged Peter Donovan and Timothy Samler to share some of our early experiences with our customer-driven programmes and to stimulate further debate. Their book provides a wealth of guidance for any organization that has set its sights on delighting its customers and becoming customer-driven. The ten step approach to delighting customers breaks new ground and offers a blueprint for others to follow. It exemplifies the practical approach that is taken throughout the book.
Delighting Your Customers: Delivering Excellent Customer Service...without Breaking the Bank (Business on a Shoestring)
by Avril Owton MbeThe Business on a Shoestring series helps small business owners grow their business imaginatively, effectively and without spending a fortune. Aimed at entrepreneurs with plenty of vision and commitment but not a lot of cash, each book is packed with ideas that really work, real-life examples, step-by-step advice and sources of further information. Your relationship with your customers is probably one of the most important you'll ever have. No business can survive without them, but reaching customers in the first place is a big challenge for small companies. This revised edition offers invaluable advice on: Understanding your customers; Asking for feedback... and learning from it; Creating a customer service strategy; Hiring the right people; Setting up and implementing complaint processes; Adding a personal touch; Being creative...But making sure you can deliver; Learning from your competitors.'a great little package' The Bookseller
Deliver Great Training Courses In A Week: Lead An Outstanding Training Course In Seven Simple Steps (In A Week Ser.)
by Martin ManserTraining just got easierYou have probably been on both good and bad training courses. Unfortunately, it may be the bad ones that you remember - perhaps the content was badly ordered, the arrangements were poor, the speaker was boring. How can you prepare for and lead an outstanding training course? In this book we will show you how.Sunday: What is training? What are you aiming to achieve? What are the basic different styles in which colleagues learn - and in which trainers train? What overall points should you consider and what practical arrangements do you need to think about, for example on timing and venue?Monday: Identify the training needs clearly How to analyse participants' training needs, using various sources; use the needs to define clear learning outcomes that are both SMART and also relevant to participants' real work and jobs.Tuesday: Design the course carefully How to continue to prepare well: think about the points you want to communicate and order them clearly; find a fresh angle; be motivational, inspirational and practical; write a strong beginning and round off your training well at the end.Wednesday: Plan variety creatively Why the need to change the style of training regularly throughout the session is important to maintain participants' interest and involvement; plan variety; consider different ways to encourage group participation; use visual aids and PowerPoints effectively.Thursday: Implement your plan successfully Go for it! Put all your preparation into practice on the day itself. How will you make a good first impression and make the most of informal times? Body language is important; how will you overcome nerves? Learn how to deal with difficult people.Friday: Evaluate the training thoroughly Why identifying what went well and what didn't go so well is important; checking on 'learning' after the course is essential to determine changed attitudes, behaviour patterns, and so on. Review your training to see if it had its desired effects: if not, reassess and begin the process again.Saturday: Refine your skills constantly You have completed your training course and evaluated it; now learn how to cultivate the qualities of a professional trainer, for example by keeping up to date with your subject, learning from your mistakes and mentoring a colleague to lead training courses.
Delivering Benefit: Technical leadership capabilities
by Robina Chatham Brian SuttonThe development of technical leadership capabilities is often overlooked as a training requirement in organisations but these are key to business success. In this book, management experts Brian Sutton and Robina Chatham describe six management techniques to help you develop your leadership capabilities and deliver benefit to your customers, team and organisation. With real life examples, tips and mini exercises, you'll also boost your soft skills as you improve your professional value.
Delivering Benefit: Technical leadership capabilities
by Robina Chatham Brian SuttonThe development of technical leadership capabilities is often overlooked as a training requirement in organisations but these are key to business success. In this book, management experts Brian Sutton and Robina Chatham describe six management techniques to help you develop your leadership capabilities and deliver benefit to your customers, team and organisation. With real life examples, tips and mini exercises, you'll also boost your soft skills as you improve your professional value.
Delivering Business Analysis: The BA Service handbook
by Debra Paul Christina LovelockBusiness analysis (BA) is an important business operation, and with some coordinated effort, it can become an efficient and valuable business service. This book takes you through the creation and management of a BA service, from setting strategy to recruiting business analysts, to continuous improvement, through to useful supporting tools and technology. Top tips, case studies and worked examples are included throughout.
Delivering Business Analysis: The BA Service handbook
by Debra Paul Christina LovelockBusiness analysis (BA) is an important business operation, and with some coordinated effort, it can become an efficient and valuable business service. This book takes you through the creation and management of a BA service, from setting strategy to recruiting business analysts, to continuous improvement, through to useful supporting tools and technology. Top tips, case studies and worked examples are included throughout.
Delivering Business Analytics: Practical Guidelines for Best Practice (Wiley and SAS Business Series #52)
by Evan StubbsAVOID THE MISTAKES THAT OTHERS MAKE – LEARN WHAT LEADS TO BEST PRACTICE AND KICKSTART SUCCESS This groundbreaking resource provides comprehensive coverage across all aspects of business analytics, presenting proven management guidelines to drive sustainable differentiation. Through a rich set of case studies, author Evan Stubbs reviews solutions and examples to over twenty common problems spanning managing analytics assets and information, leveraging technology, nurturing skills, and defining processes. Delivering Business Analytics also outlines the Data Scientist’s Code, fifteen principles that when followed ensure constant movement towards effective practice. Practical advice is offered for addressing various analytics issues; the advantages and disadvantages of each issue’s solution; and how these solutions can optimally create organizational value. With an emphasis on real-world examples and pragmatic advice throughout, Delivering Business Analytics provides a reference guide on: The economic principles behind how business analytics leads to competitive differentiation The elements which define best practice The Data Scientist’s Code, fifteen management principles that when followed help teams move towards best practice Practical solutions and frequent missteps to twenty-four common problems across people and process, systems and assets, and data and decision-making Drawing on the successes and failures of countless organizations, author Evan Stubbs provides a densely packed practical reference on how to increase the odds of success in designing business analytics systems and managing teams of data scientists. Uncover what constitutes best practice in business analytics and start achieving it with Delivering Business Analytics.
Delivering Business Analytics: Practical Guidelines for Best Practice (Wiley and SAS Business Series #53)
by Evan StubbsAVOID THE MISTAKES THAT OTHERS MAKE – LEARN WHAT LEADS TO BEST PRACTICE AND KICKSTART SUCCESS This groundbreaking resource provides comprehensive coverage across all aspects of business analytics, presenting proven management guidelines to drive sustainable differentiation. Through a rich set of case studies, author Evan Stubbs reviews solutions and examples to over twenty common problems spanning managing analytics assets and information, leveraging technology, nurturing skills, and defining processes. Delivering Business Analytics also outlines the Data Scientist’s Code, fifteen principles that when followed ensure constant movement towards effective practice. Practical advice is offered for addressing various analytics issues; the advantages and disadvantages of each issue’s solution; and how these solutions can optimally create organizational value. With an emphasis on real-world examples and pragmatic advice throughout, Delivering Business Analytics provides a reference guide on: The economic principles behind how business analytics leads to competitive differentiation The elements which define best practice The Data Scientist’s Code, fifteen management principles that when followed help teams move towards best practice Practical solutions and frequent missteps to twenty-four common problems across people and process, systems and assets, and data and decision-making Drawing on the successes and failures of countless organizations, author Evan Stubbs provides a densely packed practical reference on how to increase the odds of success in designing business analytics systems and managing teams of data scientists. Uncover what constitutes best practice in business analytics and start achieving it with Delivering Business Analytics.
Delivering Cancer and Palliative Care Education
by Lorna Foyle Janis HostadThe quality of cancer and palliative care is going through unprecedented change and development as a result of policy initiatives. The impact of these policies on education is unparalleled and it is essential that clinicians and educationalists are aware of the policy formation processes and educational strategies that meet the demands of these changing times. This book takes a holistic approach to patient care and draws on the diverse experience in hospices and highlights best practice to present a comprehensive and practical guide. However, it does more. New topics are given an educational perspective; those with limited educational experience are given sound advice; the implication of policy change is outlined. This is an important book and one which should be read by all clinicians, educators and managers responsible for improving services in cancer and palliative care.
Delivering Cancer and Palliative Care Education
by Lorna Foyle Janis HostadThe quality of cancer and palliative care is going through unprecedented change and development as a result of policy initiatives. The impact of these policies on education is unparalleled and it is essential that clinicians and educationalists are aware of the policy formation processes and educational strategies that meet the demands of these changing times. This book takes a holistic approach to patient care and draws on the diverse experience in hospices and highlights best practice to present a comprehensive and practical guide. However, it does more. New topics are given an educational perspective; those with limited educational experience are given sound advice; the implication of policy change is outlined. This is an important book and one which should be read by all clinicians, educators and managers responsible for improving services in cancer and palliative care.
Delivering Collective Redress: New Technologies (Civil Justice Systems)
by Christopher Hodges Stefaan VoetThis book charts the transformative shifts in techniques that seek to deliver collective redress, especially for mass consumer claims in Europe. It shows how traditional approaches of class litigation (old technology) have been eclipsed by the new technology of regulatory redress techniques and consumer ombudsmen.It describes a series of these techniques, each illustrated by leading examples taken from a 2016 pan-EU research project. It then undertakes a comparative evaluation of each technique against key criteria, such as effective outcomes, speed, and cost. The book reveals major transformations in European legal systems, shows the overriding need to view legal systems from fresh viewpoints, and to devise a new integrated model.
Delivering Collective Redress: New Technologies (Civil Justice Systems)
by Christopher Hodges Stefaan VoetThis book charts the transformative shifts in techniques that seek to deliver collective redress, especially for mass consumer claims in Europe. It shows how traditional approaches of class litigation (old technology) have been eclipsed by the new technology of regulatory redress techniques and consumer ombudsmen.It describes a series of these techniques, each illustrated by leading examples taken from a 2016 pan-EU research project. It then undertakes a comparative evaluation of each technique against key criteria, such as effective outcomes, speed, and cost. The book reveals major transformations in European legal systems, shows the overriding need to view legal systems from fresh viewpoints, and to devise a new integrated model.
Delivering Data Analytics: A Step-By-Step Guide to Driving Adoption of Business Intelligence from Planning to Launch
by Nicholas KellyThe importance of data analytics is well known, but how can you get end users to engage with analytics and business intelligence (BI) when adoption of new technology can be frustratingly slow or may not happen at all? Avoid wasting time on dashboards and reports that no one uses with this practical guide to increasing analytics adoption by focusing on people and process, not technology. Pulling together agile, UX and change management principles, Delivering Data Analytics outlines a step-by-step, technology agnostic process designed to shift the organizational data culture and gain buy-in from users and stakeholders at every stage of the project. This book outlines how to succeed and build trust with stakeholders amid the politics, ambiguity and lack of engagement in business. With case studies, templates, checklists and scripts based on the author's considerable experience in analytics and data visualisation, this book covers the full cycle from requirements gathering and data assessment to training and launch. Ensure lasting adoption, trust and, most importantly, actionable business value with this roadmap to creating user-centric analytics projects.
Delivering Data Analytics: A Step-By-Step Guide to Driving Adoption of Business Intelligence from Planning to Launch
by Nicholas KellyThe importance of data analytics is well known, but how can you get end users to engage with analytics and business intelligence (BI) when adoption of new technology can be frustratingly slow or may not happen at all? Avoid wasting time on dashboards and reports that no one uses with this practical guide to increasing analytics adoption by focusing on people and process, not technology. Pulling together agile, UX and change management principles, Delivering Data Analytics outlines a step-by-step, technology agnostic process designed to shift the organizational data culture and gain buy-in from users and stakeholders at every stage of the project. This book outlines how to succeed and build trust with stakeholders amid the politics, ambiguity and lack of engagement in business. With case studies, templates, checklists and scripts based on the author's considerable experience in analytics and data visualisation, this book covers the full cycle from requirements gathering and data assessment to training and launch. Ensure lasting adoption, trust and, most importantly, actionable business value with this roadmap to creating user-centric analytics projects.