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Access to Communication: Developing the Basics of Communication with People with Severe Learning Difficulties Through Intensive Interaction
by Melanie Nind Dave HewettThe award-winning creators of Intensive Interaction bring this groundbreaking book up to date with new material covering inclusion and emotional literacy. The book also includes: a brand new section looking at the program's implementation in preschool settings the particular benefits of Intensive Interaction for children who have Autistic Spectrum Disorders a 'how to do it' chapter including ideas for assessment case studies to help practitioners get to grips with the realities of using Intensive Interaction. This book has been updated to include the new SEN Disability Act (SENDA), and developments in new technology.
Access to B-ISDN via PONs: ATM Communication in Practice
by Ulrich KillatIt is with great pleasure that I respond to the kind invitation of the BAF project to contribute prefatory remarks to this account of their work, carried out under the auspices of the RACE Programme (Research and Development in Advanced Communications in Europe). The objective of the RACE Programme was to support the intro duction of Integrated Broadband Communications in the European Union. An important part of this overall objective was served by the BAF project, which has aimed to produce a cost-effective access facility for broadband networks, especially for residential and small business customers. As this book relates, in order to do so the project consortium merged two advanced communications technologies, ATM and PON, with contributions from many other disciplines, to create a demon strator which has been subject to extensive trials and testing which have been fruitful both in contributions to international standards and in development work to improve further future generations of the system. This book forms an important reference source through the experience gained in this unique experiment in advanced telecommunications. Another significant feature of the project should not be overlooked however. When the European Commission first began looking at supporting industrial research in Europe in the mid-1980s, it was clear that we had important strengths in telecommunications. It was equally clear that a revolution was on the way - the digital revolution - and European pre-eminence in the field was not guaranteed for ever.
Access to Asia: Your Multicultural Guide to Building Trust, Inspiring Respect, and Creating Long-Lasting Business Relationships
by Sharon SchweitzerCreate meaningful relationships that translate to better business Access to Asia presents a deeply insightful framework for today's global business leaders and managers, whether traveling from Toronto to Taipei, Baltimore to Bangalore, or San Francisco to Shanghai. Drawing from her extensive experience and global connections, author Sharon Schweitzer suggests that irrespective of their industry, everyone is essentially in the relationship business. Within Asia, building trust and inspiring respect are vital steps in developing business relationships that transcend basic contractual obligations. Readers will find in-the-trenches advice and stories from 80 regional experts in 10 countries, including China, Hong Kong, India, Japan, and Korea. Discover the unique eight-question framework that provides rich interview material and insight from respected cultural experts Track cultural progress over time and highlight areas in need of improvement with the Self-Awareness Profile Learn the little-known facts, reports, and resources that help establish and strengthen Asian business relationships Effective cross-cultural communication is mandatory for today's successful global business leaders. For companies and individuals looking to engage more successfully with their counterparts in Asia, Access to Asia showcases the critical people skills that drive global business success.
Access to Asia: Your Multicultural Guide to Building Trust, Inspiring Respect, and Creating Long-Lasting Business Relationships
by Sharon SchweitzerCreate meaningful relationships that translate to better business Access to Asia presents a deeply insightful framework for today's global business leaders and managers, whether traveling from Toronto to Taipei, Baltimore to Bangalore, or San Francisco to Shanghai. Drawing from her extensive experience and global connections, author Sharon Schweitzer suggests that irrespective of their industry, everyone is essentially in the relationship business. Within Asia, building trust and inspiring respect are vital steps in developing business relationships that transcend basic contractual obligations. Readers will find in-the-trenches advice and stories from 80 regional experts in 10 countries, including China, Hong Kong, India, Japan, and Korea. Discover the unique eight-question framework that provides rich interview material and insight from respected cultural experts Track cultural progress over time and highlight areas in need of improvement with the Self-Awareness Profile Learn the little-known facts, reports, and resources that help establish and strengthen Asian business relationships Effective cross-cultural communication is mandatory for today's successful global business leaders. For companies and individuals looking to engage more successfully with their counterparts in Asia, Access to Asia showcases the critical people skills that drive global business success.
Access Spanish: A First Language Course (Access Language Series)
by María Utrera CejudoAccess Spanish: A First Language Course provides a thorough grounding in all the skills required to understand, speak, read and write contemporary Spanish from scratch. This fully revised edition consists of 10 units, each of which includes Language Focus panels explaining the structures covered and Descubre el mundo hispano boxes providing cultural insight into the Spanish-speaking world. Learning Tips and Ready to Move On checklists help students to achieve a sense of autonomy, while the accompanying website gives direct access to additional listening, reading and speaking activities, plus teacher support and guidance. Updated audio tracks for this edition are also available online at www.routledge.com/9781138476684. Access Spanish is ideal for adult learners and students at level A1–A2 of the CEFR, and Novice Low on the ACTFL proficiency scales.
Access Spanish: A First Language Course (Access Language Series)
by María Utrera CejudoAccess Spanish: A First Language Course provides a thorough grounding in all the skills required to understand, speak, read and write contemporary Spanish from scratch. This fully revised edition consists of 10 units, each of which includes Language Focus panels explaining the structures covered and Descubre el mundo hispano boxes providing cultural insight into the Spanish-speaking world. Learning Tips and Ready to Move On checklists help students to achieve a sense of autonomy, while the accompanying website gives direct access to additional listening, reading and speaking activities, plus teacher support and guidance. Updated audio tracks for this edition are also available online at www.routledge.com/9781138476684. Access Spanish is ideal for adult learners and students at level A1–A2 of the CEFR, and Novice Low on the ACTFL proficiency scales.
Access Networks: 5th International ICST Conference on Access Networks, AccessNets 2010 and First International Workshop on Automatic Networking and Self-Management in Access Networks, SELFMAGICNETS 2010, Revised Selected Papers, Budapest, Hungary, November 3-5, 2010 (Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering #63)
by Hua Zhu Sándor Imre Ranganai Chaparadza Robert SzabóThis book constitutes the reviewed post-proceedings of the 5th International ICST Conference on Access Networks, AccessNets 2010, and of the satellite event , the First International ICST Workshop on Autonomic Networking and Self-Management in Access Networks, SELFMAGICNETS 2010, held jointly in Budapest, Hungary in November 2010. The 19 revised full papers presented together with one invited paper and four poster papers were carefully reviewed and selected for inclusion in the proceedings. The papers are organized in topical sections on next generation wireless networks, emerging applications, next-generation broadband networks and autonomic networking and network self-management.
Access German: A First Language Course (Access Language Series)
by Henriette HarnischAccess German: A First Language Course provides a thorough grounding in all the skills required to understand, speak, read and write contemporary German from scratch based on everyday scenarios. This fully revised edition consists of 10 units, each of which includes language focus panels explaining the structures covered, cultural focus sections with current information from Germany and other German-speaking countries, and a comprehensive glossary. Learning tips and Ready to move on checklists help students to achieve a sense of autonomy, while the accompanying website gives direct access to additional listening, reading and speaking activities, plus teacher support and guidance. Access German is ideal for adult learners and students at level A1–A2 of the CEFR, and Novice–Low on the ACTFL proficiency scales.
Access German: A First Language Course (Access Language Series)
by Henriette HarnischAccess German: A First Language Course provides a thorough grounding in all the skills required to understand, speak, read and write contemporary German from scratch based on everyday scenarios. This fully revised edition consists of 10 units, each of which includes language focus panels explaining the structures covered, cultural focus sections with current information from Germany and other German-speaking countries, and a comprehensive glossary. Learning tips and Ready to move on checklists help students to achieve a sense of autonomy, while the accompanying website gives direct access to additional listening, reading and speaking activities, plus teacher support and guidance. Access German is ideal for adult learners and students at level A1–A2 of the CEFR, and Novice–Low on the ACTFL proficiency scales.
Accelerating Server-Side Development with Fastify: A comprehensive guide to API development for building a scalable backend for your web apps
by Manuel Spigolon Maksim Sinik Matteo CollinaLearn to build faster web applications by implementing maintainable and pluggable APIs with Fastify Purchase of the print or Kindle book includes a free PDF eBookKey FeaturesWritten by Fastify's core contributors to help you adopt the Fastify mindset for API developmentGain an architectural overview of Fastify’s microservices development capabilities and featuresBuild complete apps in Fastify, from application design to productionBook DescriptionThis book is a complete guide to server-side app development in Fastify, written by the core contributors of this highly performant plugin-based web framework. Throughout the book, you’ll discover how it fosters code reuse, thereby improving your time to market. Starting with an introduction to Fastify’s fundamental concepts, this guide will lead you through the development of a real-world project while providing in-depth explanations of advanced topics to prepare you to build highly maintainable and scalable backend applications. The book offers comprehensive guidance on how to design, develop, and deploy RESTful applications, including detailed instructions for building reusable components that can be leveraged across multiple projects. The book presents guidelines for creating efficient, reliable, and easy-to-maintain real-world applications. It also offers practical advice on best practices, design patterns, and how to avoid common pitfalls encountered by developers while building backend applications. By following these guidelines and recommendations, you’ll be able to confidently design, implement, deploy, and maintain an application written in Fastify, and develop plugins and APIs to contribute to the Fastify and open source communities.What you will learnExplore the encapsulation techniques implemented by FastifyUnderstand how to deploy, monitor, and handle errors in a running Fastify instanceOrganize the project structure and implement a microservices architectureExplore Fastify’s core features such as code reuse, runtime speed, and much moreDiscover best practices for implementing Fastify in real-world RESTful appsUnderstand advanced backend development concepts such as performance monitoring and loggingWho this book is forThis book is for mid to expert-level backend web developers who have already used other backend web frameworks and are familiar with HTTP protocol and its peculiarities. Developers looking to migrate to Fastify, evaluate its suitability for their next project, avoid architecture pitfalls, and build highly responsive and maintainable API servers will also find this book useful. The book assumes knowledge of JavaScript programming, Node.js, and backend development.
Accelerating Server-Side Development with Fastify: A comprehensive guide to API development for building a scalable backend for your web apps
by Manuel Spigolon Maksim Sinik Matteo CollinaLearn to build faster web applications by implementing maintainable and pluggable APIs with Fastify Purchase of the print or Kindle book includes a free PDF eBookKey FeaturesWritten by Fastify's core contributors to help you adopt the Fastify mindset for API developmentGain an architectural overview of Fastify’s microservices development capabilities and featuresBuild complete apps in Fastify, from application design to productionBook DescriptionThis book is a complete guide to server-side app development in Fastify, written by the core contributors of this highly performant plugin-based web framework. Throughout the book, you’ll discover how it fosters code reuse, thereby improving your time to market. Starting with an introduction to Fastify’s fundamental concepts, this guide will lead you through the development of a real-world project while providing in-depth explanations of advanced topics to prepare you to build highly maintainable and scalable backend applications. The book offers comprehensive guidance on how to design, develop, and deploy RESTful applications, including detailed instructions for building reusable components that can be leveraged across multiple projects. The book presents guidelines for creating efficient, reliable, and easy-to-maintain real-world applications. It also offers practical advice on best practices, design patterns, and how to avoid common pitfalls encountered by developers while building backend applications. By following these guidelines and recommendations, you’ll be able to confidently design, implement, deploy, and maintain an application written in Fastify, and develop plugins and APIs to contribute to the Fastify and open source communities.What you will learnExplore the encapsulation techniques implemented by FastifyUnderstand how to deploy, monitor, and handle errors in a running Fastify instanceOrganize the project structure and implement a microservices architectureExplore Fastify’s core features such as code reuse, runtime speed, and much moreDiscover best practices for implementing Fastify in real-world RESTful appsUnderstand advanced backend development concepts such as performance monitoring and loggingWho this book is forThis book is for mid to expert-level backend web developers who have already used other backend web frameworks and are familiar with HTTP protocol and its peculiarities. Developers looking to migrate to Fastify, evaluate its suitability for their next project, avoid architecture pitfalls, and build highly responsive and maintainable API servers will also find this book useful. The book assumes knowledge of JavaScript programming, Node.js, and backend development.
Accelerating Network Functions Using Reconfigurable Hardware: Design and Validation of High Throughput and Low Latency Network Functions at the Access Edge (Springer Theses)
by Ralf KundelThis book reports on new concepts and methods to design network functions on programmable hardware to accelerate connectivity. First, it introduces the host bypassing concept for improved integration of hardware accelerators in computer systems operating 5G radio access networks. This novel concept bypassed the system’s main memory and established direct connectivity between the accelerator and network interface card. This concept leads to improved throughput and significantly lowered latency jitter compared to existing methods. Second, the book analyzes different programmable hardware technologies for hardware-accelerated Internet subscriber handling, including three P4-programmable platforms and FPGAs. It shows that all the approaches have excellent performance and are suitable for Internet access creation. In turn, it presents a fully-fledged accelerated User Plane Function (UPF) designed upon these concepts and its testing in an end-to-end 5G standalone network. Third, it analyses and demonstrates the usability of Active Queue Management (AQM) algorithms on programmable hardware as an expansion to the access edge. It shows the feasibility of the CoDel AQM algorithm and discusses the challenges and constraints to be considered when limited hardware is used, resulting in significant improvements in the Quality of Service. Furthermore, the P4STA measurement framework is introduced, a network function benchmarking concept combing precise hardware-based time measurement methods with software-based load generation to simultaneously ensure high measurement accuracy and flexibility. Researchers and professionals will find in this book new solutions to improve both fixed and mobile internet access networks, offering an informative and inspiring reading for researchers and professionals involved in building the next generation of access edge networks and underlying technology.
Academic Writing for International Students of Business and Economics
by Stephen BaileyThe third edition of Academic Writing for International Students of Business and Economics is written to help international students succeed in writing essays, reports and other papers for their English-language academic courses. Thoroughly revised and updated to reflect issues such as diversity and sustainability, this book is designed to let students and teachers easily find the help they need, both in the classroom and for self-study. The book is divided into five parts, comprising a total of 42 units: The Writing Process Elements of Writing Language Issues Vocabulary for Writing Writing Models New topics in this edition include Writing in Groups, Written British and American English and Reflective Writing. In addition, the new interactive website has a full set of teaching notes as well as more challenging exercises, revision material and links to other sources. Additional features of the book include: Models provided for writing tasks such as case studies and literature reviews Use of authentic academic texts from a range of sources Designed for self-study as well as classroom use Useful at both undergraduate and postgraduate level A complete set of answers to the practice exercises Cross-references across all units Providing a glossary to explain technical terms and written to deal with the specific language issues faced by international students of Business and Economics, this practical, user-friendly book is an invaluable guide to academic writing in English.
Academic Writing for International Students of Business and Economics
by Stephen BaileyThe third edition of Academic Writing for International Students of Business and Economics is written to help international students succeed in writing essays, reports and other papers for their English-language academic courses. Thoroughly revised and updated to reflect issues such as diversity and sustainability, this book is designed to let students and teachers easily find the help they need, both in the classroom and for self-study. The book is divided into five parts, comprising a total of 42 units: The Writing Process Elements of Writing Language Issues Vocabulary for Writing Writing Models New topics in this edition include Writing in Groups, Written British and American English and Reflective Writing. In addition, the new interactive website has a full set of teaching notes as well as more challenging exercises, revision material and links to other sources. Additional features of the book include: Models provided for writing tasks such as case studies and literature reviews Use of authentic academic texts from a range of sources Designed for self-study as well as classroom use Useful at both undergraduate and postgraduate level A complete set of answers to the practice exercises Cross-references across all units Providing a glossary to explain technical terms and written to deal with the specific language issues faced by international students of Business and Economics, this practical, user-friendly book is an invaluable guide to academic writing in English.
Academic Writing for International Students of Business
by Stephen BaileyInternational students of Business or Economics often need to write essays and reports for exams and coursework, and this new, second edition of Academic Writing for International Students of Business has been completely revised and updated to help them succeed with these tasks. This book explains the academic writing process from start to finish, and practises all the key writing skills in the context of Business Studies. The book can be used either with a teacher or for self-study, and is clearly organised into four parts, with each divided into short units that contain examples, explanations and exercises for use in the classroom or for self-study: The Writing Process, from assessing sources to proofreading Elements of Writing, practising skills such as making comparisons Vocabulary for Writing, dealing with areas such as nouns and adjectives, adverbs and verbs, synonyms, prefixes and prepositions, in an academic context Writing Models, illustrating case studies, reports, longer essays and other key genres This is an up-to-date book that reflects the interests and issues of contemporary Business Studies, with revised exercises, updated reading texts and a new glossary to ensure accessibility and maximise usability. Students wanting to expand their academic potential will find this practical and easy-to-use book an invaluable guide to writing in English for their degree courses, and it will also help students planning a career with international companies or organisations, where proficiency in written English is a key skill. All aspects of writing clearly explained, with full glossary for reference Full range of practice exercises, with answer key included Use of authentic academic texts Fully updated, with sections on finding electronic sources and evaluating internet material
Academic Writing for International Students of Business
by Stephen BaileyInternational students of Business or Economics often need to write essays and reports for exams and coursework, and this new, second edition of Academic Writing for International Students of Business has been completely revised and updated to help them succeed with these tasks. This book explains the academic writing process from start to finish, and practises all the key writing skills in the context of Business Studies. The book can be used either with a teacher or for self-study, and is clearly organised into four parts, with each divided into short units that contain examples, explanations and exercises for use in the classroom or for self-study: The Writing Process, from assessing sources to proofreading Elements of Writing, practising skills such as making comparisons Vocabulary for Writing, dealing with areas such as nouns and adjectives, adverbs and verbs, synonyms, prefixes and prepositions, in an academic context Writing Models, illustrating case studies, reports, longer essays and other key genres This is an up-to-date book that reflects the interests and issues of contemporary Business Studies, with revised exercises, updated reading texts and a new glossary to ensure accessibility and maximise usability. Students wanting to expand their academic potential will find this practical and easy-to-use book an invaluable guide to writing in English for their degree courses, and it will also help students planning a career with international companies or organisations, where proficiency in written English is a key skill. All aspects of writing clearly explained, with full glossary for reference Full range of practice exercises, with answer key included Use of authentic academic texts Fully updated, with sections on finding electronic sources and evaluating internet material
Academic Literacy and the Nature of Expertise: Reading, Writing, and Knowing in Academic Philosophy
by Cheryl GeislerThe first full-length account integrating both the cognitive and sociological aspects of reading and writing in the academy, this unique volume covers educational research on reading and writing, rhetorical research on writing in the disciplines, cognitive research on expertise in ill-defined problems, and sociological and historical research on the professions. The author produced this volume as a result of a research program aimed at understanding the relationship between two concepts -- literacy and expertise -- which traditionally have been treated as quite separate phenomena. A burgeoning literature on reading and writing in the academy has begun to indicate fairly consistent patterns in how students acquire literacy practices. This literature shows, furthermore, that what students do is quite distinct from what experts do. While many have used these results as a starting point for teaching students "how to be expert," the author has chosen instead to ask about the interrelationship between expert and novice practice, seeing them both as two sides of the same project: a cultural-historical "professionalization project" aimed at establishing and preserving the professional privilege. The consequences of this "professionalization project" are examined using the discipline of academic philosophy as the "site" for the author's investigations. Methodologically unique, these investigations combine rhetorical analysis, protocol analysis, and the analysis of classroom discourse. The result is a complex portrait of how the participants in this humanistic discipline use their academic literacy practices to construct and reconstruct a great divide between expert and lay knowledge. This monograph thus extends our current understanding of the rhetoric of the professions and examines its implications for education.
Academic Literacy and the Nature of Expertise: Reading, Writing, and Knowing in Academic Philosophy
by Cheryl GeislerThe first full-length account integrating both the cognitive and sociological aspects of reading and writing in the academy, this unique volume covers educational research on reading and writing, rhetorical research on writing in the disciplines, cognitive research on expertise in ill-defined problems, and sociological and historical research on the professions. The author produced this volume as a result of a research program aimed at understanding the relationship between two concepts -- literacy and expertise -- which traditionally have been treated as quite separate phenomena. A burgeoning literature on reading and writing in the academy has begun to indicate fairly consistent patterns in how students acquire literacy practices. This literature shows, furthermore, that what students do is quite distinct from what experts do. While many have used these results as a starting point for teaching students "how to be expert," the author has chosen instead to ask about the interrelationship between expert and novice practice, seeing them both as two sides of the same project: a cultural-historical "professionalization project" aimed at establishing and preserving the professional privilege. The consequences of this "professionalization project" are examined using the discipline of academic philosophy as the "site" for the author's investigations. Methodologically unique, these investigations combine rhetorical analysis, protocol analysis, and the analysis of classroom discourse. The result is a complex portrait of how the participants in this humanistic discipline use their academic literacy practices to construct and reconstruct a great divide between expert and lay knowledge. This monograph thus extends our current understanding of the rhetoric of the professions and examines its implications for education.
Academic Advancement in Composition Studies: Scholarship, Publication, Promotion, Tenure
by Richard C. Gebhardt Barbara Genelle Smith GebhardtThis volume deals with a number of related issues that are becoming increasingly crucial for English studies during this time when most faculty in the field are assistant professors approaching tenure review or associate professors seeking promotion. These critical issues focus on: * The diversity of research and scholarly publication in composition studies; * The fact that composition studies faculty are often evaluated by personnel committee members, department chairs, and deans unfamiliar with the nature and demands of the field; * The way that American higher education is rethinking "scholarship" and the role it plays in the work and evaluation of faculty members; and * The role composition studies faculty can play in this review of scholarship and professional advancement. This book seeks to address the entire spectrum of "composition studies" -- expository and argumentative writing, personal essay, literary nonfiction, technical and business writing, historical rhetoric, empirical research, and more -- by understanding the nature of and evaluating the work of faculty members in this broad field. Scholarship and advancement issues are discussed in a variety of situations including basic and regular first-year composition classes at four-year and two-year institutions or writing centers, advanced writing courses, ESL and skills-development programs, and writing classes and programs for teachers, administrators, and researchers. The chapters focus on a variety of subjects, including the importance of mentoring and faculty development in all departments and institutions; and how young scholar-teachers and assistant professors can prepare for a successful personnel or tenure review.
Academic Advancement in Composition Studies: Scholarship, Publication, Promotion, Tenure
by Richard C. Gebhardt Barbara Genelle Smith GebhardtThis volume deals with a number of related issues that are becoming increasingly crucial for English studies during this time when most faculty in the field are assistant professors approaching tenure review or associate professors seeking promotion. These critical issues focus on: * The diversity of research and scholarly publication in composition studies; * The fact that composition studies faculty are often evaluated by personnel committee members, department chairs, and deans unfamiliar with the nature and demands of the field; * The way that American higher education is rethinking "scholarship" and the role it plays in the work and evaluation of faculty members; and * The role composition studies faculty can play in this review of scholarship and professional advancement. This book seeks to address the entire spectrum of "composition studies" -- expository and argumentative writing, personal essay, literary nonfiction, technical and business writing, historical rhetoric, empirical research, and more -- by understanding the nature of and evaluating the work of faculty members in this broad field. Scholarship and advancement issues are discussed in a variety of situations including basic and regular first-year composition classes at four-year and two-year institutions or writing centers, advanced writing courses, ESL and skills-development programs, and writing classes and programs for teachers, administrators, and researchers. The chapters focus on a variety of subjects, including the importance of mentoring and faculty development in all departments and institutions; and how young scholar-teachers and assistant professors can prepare for a successful personnel or tenure review.
Academic Advancement in Composition Studies: Scholarship, Publication, Promotion, Tenure
by Richard C. Gebhardt Barbara Genelle Smith GebhardtThis volume deals with a number of related issues that are becoming increasingly crucial for English studies during this time when most faculty in the field are assistant professors approaching tenure review or associate professors seeking promotion. These critical issues focus on: * The diversity of research and scholarly publication in composition studies; * The fact that composition studies faculty are often evaluated by personnel committee members, department chairs, and deans unfamiliar with the nature and demands of the field; * The way that American higher education is rethinking "scholarship" and the role it plays in the work and evaluation of faculty members; and * The role composition studies faculty can play in this review of scholarship and professional advancement. This book seeks to address the entire spectrum of "composition studies" -- expository and argumentative writing, personal essay, literary nonfiction, technical and business writing, historical rhetoric, empirical research, and more -- by understanding the nature of and evaluating the work of faculty members in this broad field. Scholarship and advancement issues are discussed in a variety of situations including basic and regular first-year composition classes at four-year and two-year institutions or writing centers, advanced writing courses, ESL and skills-development programs, and writing classes and programs for teachers, administrators, and researchers. The chapters focus on a variety of subjects, including the importance of mentoring and faculty development in all departments and institutions; and how young scholar-teachers and assistant professors can prepare for a successful personnel or tenure review.
Academic Advancement in Composition Studies: Scholarship, Publication, Promotion, Tenure
This volume deals with a number of related issues that are becoming increasingly crucial for English studies during this time when most faculty in the field are assistant professors approaching tenure review or associate professors seeking promotion. These critical issues focus on: * The diversity of research and scholarly publication in composition studies; * The fact that composition studies faculty are often evaluated by personnel committee members, department chairs, and deans unfamiliar with the nature and demands of the field; * The way that American higher education is rethinking "scholarship" and the role it plays in the work and evaluation of faculty members; and * The role composition studies faculty can play in this review of scholarship and professional advancement. This book seeks to address the entire spectrum of "composition studies" -- expository and argumentative writing, personal essay, literary nonfiction, technical and business writing, historical rhetoric, empirical research, and more -- by understanding the nature of and evaluating the work of faculty members in this broad field. Scholarship and advancement issues are discussed in a variety of situations including basic and regular first-year composition classes at four-year and two-year institutions or writing centers, advanced writing courses, ESL and skills-development programs, and writing classes and programs for teachers, administrators, and researchers. The chapters focus on a variety of subjects, including the importance of mentoring and faculty development in all departments and institutions; and how young scholar-teachers and assistant professors can prepare for a successful personnel or tenure review.
The Abusive Customer: Breaking the Silence Around Customers’ Aggressive Behavior
by Ivaylo YorgovBreaking the silence around an all-too-common problem, this book offers insights into the triggers of customer aggression against service employees, explores its consequences, and provides practical advice for handling abusive customers and mitigating the damage they inflict. Today, more than half of the world’s population is employed in the service sector. This fundamental economic shift is accompanied by heightened attention to customer service and the ‘customer is always right’ paradigm. But when customers act aggressively, everyone pays a price: frontline employees, their families, their companies, and even the abusive customers themselves. Unlike breezier titles on the subject, this book is based in academic research—exploring the ‘why?’ and ‘when?’ behind abusive behavior—that underpins its practical approach, illustrated with real-world stories from professionals on the front lines of customer service. The book’s useful tools include a sample anti-customer abuse policy and management process, a cheat sheet of practices that work for handling its consequences, a summary of effective service recovery processes and practices, and abuse-handling training list and curriculum templates. Managers and workers in customer-facing roles, in industries such as retail, hospitality, tourism, banking, and contact centers, will welcome this essential resource as part of their efforts to stop aggressive customer behavior, and improve employee morale, job satisfaction, and engagement.
The Abusive Customer: Breaking the Silence Around Customers’ Aggressive Behavior
by Ivaylo YorgovBreaking the silence around an all-too-common problem, this book offers insights into the triggers of customer aggression against service employees, explores its consequences, and provides practical advice for handling abusive customers and mitigating the damage they inflict. Today, more than half of the world’s population is employed in the service sector. This fundamental economic shift is accompanied by heightened attention to customer service and the ‘customer is always right’ paradigm. But when customers act aggressively, everyone pays a price: frontline employees, their families, their companies, and even the abusive customers themselves. Unlike breezier titles on the subject, this book is based in academic research—exploring the ‘why?’ and ‘when?’ behind abusive behavior—that underpins its practical approach, illustrated with real-world stories from professionals on the front lines of customer service. The book’s useful tools include a sample anti-customer abuse policy and management process, a cheat sheet of practices that work for handling its consequences, a summary of effective service recovery processes and practices, and abuse-handling training list and curriculum templates. Managers and workers in customer-facing roles, in industries such as retail, hospitality, tourism, banking, and contact centers, will welcome this essential resource as part of their efforts to stop aggressive customer behavior, and improve employee morale, job satisfaction, and engagement.
Abundance Leaders: Creating Energy, Joy, and Productivity in an Unsettled World
by Laura Freebairn-SmithTransform your ability to lead others with an abundance leadership mindset In Abundance Leaders: Creating Energy, Joy, and Productivity in an Unsettled World, renowned management consultant and lecturer Laura Freebairn-Smith delivers a rigorous and practical discussion of energetic, joyful, and productive leadership. In the book, you’ll learn what sets leaders with an “abundance mindset” apart from those with a “scarcity mindset,” and why the former creates work environments that generate superior performance when compared to those created by the latter. The author comprehensively explains the Abundance Leadership Model and convincingly demonstrates how it leads to immediate and tangible improvements in productivity and employee wellbeing. You’ll also find: A list of 26 distinct behaviors that signal a manager or executive is working in an abundance leadership mindset Strategies for leading bravely, making big, impactful promises, and aligning your organization around its purpose Ways to shape the culture at your organization in ways that drive dramatic improvements to the bottom line and worker satisfaction An essential resource for managers, executives, board members, and other business leaders, Abundance Leaders will also earn a place in the libraries of anyone with an interest in leadership or organizational culture.