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Tourism Supply Chain Management (Advances in Tourism)
by Haiyan SongFierce global competition in the tourism industry is now focused on integral parts of supply chains rather than on individual firms. The highly competitive environment has forced tourism firms to look for ways to enhance their competitive advantage. Tourism products are often viewed by consumers as a value-added chain of different service components and identifying ways to effectively manage the interrelated tourism business operations will enable tourism firms to better meet customer needs and accomplish business goals thus maintaining competitive advantage over their equally efficient rivals. This significant and timely volume is the first to apply supply chain management theories and practices in the context of tourism. By doing so the book offers insight into the relationships between tourism enterprises, how coordination across organizations can be effectively achieved and how business performance can be improved. It provides comprehensive and systematic coverage of modern supply chain management concepts and methodologies applied to the tourism and hospitality industries. The text covers key issues and principles including: marketing and product development, demand forecasting, supplier selection and management, distribution channels, capacity management, customer relationship management, tourism supply chain competition and coordination, and e-tourism. The book combines essential theory and comparative international examples based on primary research to show challenges and opportunities of effective tourism supply chain management. This text is essential for final year undergraduate and postgraduate students studying Tourism Management, Tourism Planning and Tourism Economics.
Tourism Supply Chain Management (Advances in Tourism)
by Haiyan SongFierce global competition in the tourism industry is now focused on integral parts of supply chains rather than on individual firms. The highly competitive environment has forced tourism firms to look for ways to enhance their competitive advantage. Tourism products are often viewed by consumers as a value-added chain of different service components and identifying ways to effectively manage the interrelated tourism business operations will enable tourism firms to better meet customer needs and accomplish business goals thus maintaining competitive advantage over their equally efficient rivals. This significant and timely volume is the first to apply supply chain management theories and practices in the context of tourism. By doing so the book offers insight into the relationships between tourism enterprises, how coordination across organizations can be effectively achieved and how business performance can be improved. It provides comprehensive and systematic coverage of modern supply chain management concepts and methodologies applied to the tourism and hospitality industries. The text covers key issues and principles including: marketing and product development, demand forecasting, supplier selection and management, distribution channels, capacity management, customer relationship management, tourism supply chain competition and coordination, and e-tourism. The book combines essential theory and comparative international examples based on primary research to show challenges and opportunities of effective tourism supply chain management. This text is essential for final year undergraduate and postgraduate students studying Tourism Management, Tourism Planning and Tourism Economics.
Tourism Demand Modelling and Forecasting
by Haiyan Haiyan Song S. F. WittThe phenomenal growth of both the world-wide tourism industry and academic interest in tourism over the last thirty years has generated great interest in tourism demand modelling and forecasting from both sectors. However, the tendency for researchers and practitioners engaged in quantitative causal tourism modelling and forecasting to run many regression equations and try to choose the 'best' model based on various parametric and non-parametric criteria has been widely criticised as failing to provide credible results. The aim of this book is to present the recent advances in econometric modelling methodology within the context of tourism demand analysis at a level that is accessible to non-specialists, and to illustrate these new developments with actual tourism applications. The book begins with an introduction to the fundamentals of tourism demand analysis, before addressing the problems of traditional tourism demand modelling and forecasting, i.e. data mining and spurious regression due to common trends in the time series. Three chapters explore the general-to-specific approach to tourism demand modelling and forecasting, including the use of autoregressive distributed lag processes, cointegration analysis and error correction models. The time varying parameter model together with the use of the Kalman filter as an estimation method is a useful tool for examining the effects of regime shifts on tourism demand elasticities: this is explored next. The panel data approach is introduced as a way of overcoming the problem of estimation and forecasting biases caused by insufficient time series data. The book concludes by evaluating the empirical forecasting performance of the various models and putting forward some general conclusions.
Tourism Demand Modelling and Forecasting: Modern Econometric Approaches (Advances In Tourism Research Ser.)
by Haiyan Song Stephen F. WittThe phenomenal growth of both the world-wide tourism industry and academic interest in tourism over the last thirty years has generated great interest in tourism demand modelling and forecasting from both sectors. However, the tendency for researchers and practitioners engaged in quantitative causal tourism modelling and forecasting to run many regression equations and try to choose the 'best' model based on various parametric and non-parametric criteria has been widely criticised as failing to provide credible results. The aim of this book is to present the recent advances in econometric modelling methodology within the context of tourism demand analysis at a level that is accessible to non-specialists, and to illustrate these new developments with actual tourism applications. The book begins with an introduction to the fundamentals of tourism demand analysis, before addressing the problems of traditional tourism demand modelling and forecasting, i.e. data mining and spurious regression due to common trends in the time series. Three chapters explore the general-to-specific approach to tourism demand modelling and forecasting, including the use of autoregressive distributed lag processes, cointegration analysis and error correction models. The time varying parameter model together with the use of the Kalman filter as an estimation method is a useful tool for examining the effects of regime shifts on tourism demand elasticities: this is explored next. The panel data approach is introduced as a way of overcoming the problem of estimation and forecasting biases caused by insufficient time series data. The book concludes by evaluating the empirical forecasting performance of the various models and putting forward some general conclusions.
Supply Chain Management of Tourism Towards Sustainability (SpringerBriefs in Environmental Science)
by Kullapa Soratana Amy E. Landis Fu Jing Hidetsugu SutoThis book discusses applied life cycle and supply chain management approaches for the sustainable development of tourism in Asian countries. The book describes the current state of the tourism industry in Asia from a perspective of sustainability, and analyzes the trade-offs between the three pillars of sustainability (environment, society, economy) as they pertain to the implementation of sustainable tourism. In 5 chapters, this book offers guidance for students, researchers and corporations interested in applying sustainability in tourism related activities.Chapter 1 introduces readers to the life cycle and supply chain approaches to driving sustainable development in tourism, and discusses the need for these strategies in the face of current issues with the tourism industry in Asia. Chapter 2 provides more details on the role of life cycle approaches in the sustainable development of tourism, including proper practices and implications. Chapter 3 presents how knowledge and best practices among stakeholders in the tourism sector can be shared. Chapter 4 discusses how promoting sustainable tourism can improve tourists' experience, and chapter 5 concludes the book by addressing how life cycle and supply chain approaches can be used together for tourism enterprises.
The Special Events Advisor: A Business and Legal Guide for Event Professionals
by David SorinThere's no dearth of books on the logistics of event planning, but not much has been published to address the legal and business issues that concern the thousands of companies that make up this industry. This book covers all the legal and business issues that special events professionals need to understand -- from contractual considerations to little-known governmental regulations with heavy ramifications. Ignorance of the law can prove very costly in an industry in which expectations must be met the first time, and in our ever-more litigious society, the need for this niche title is clear.
Sisters Of Sinai: How Two Lady Adventurers Found the Hidden Gospels
by Janet Soskice'The hunt for early Bible manuscripts was among the most romantic of all the 19th century's grand quests...At the heart of this lively, inspiring double biography is the story of how a pair of spirited Presbyterian women made their own extraordinary discovery' Sunday Times Sisters of Sinai is the story of how Scottish twin sisters made one of the most important manuscript finds of the nineteenth century - an early copy of the gospels which lay hidden in the Sinai desert. We trace the footsteps of the intrepid pair from the Ayrshire of their childhood, as they voyage to Egypt, Sinai and beyond, coping with camels, unscrupulous dragomen, and unpredictable welcomes, not least from the academics of their adopted home in Cambridge. Fast-paced, informative and written with dry wit, this is a story of two remarkable women, undeterred in their spirit of adventure, who overcame insuperable odds to claim a place in history.
The Handbook of Managing and Marketing Tourism Experiences
by Marios Sotiriadis Dogan GursoyThe planning, design, management and marketing of experiences for tourism markets is a major challenge for tourism destinations and providers in a globalized and highly competitive market. This book bridges the gap in contemporary literature by carefully examining the management and marketing of tourism experiences. It has the following specific objectives: first to analyse the main issues and challenges related to tourism experience management and marketing; second, to present and discuss adequate analytical frameworks and tools; third to explore the adoption and implementation of approaches to managing and marketing experiences in various tourism contexts and industries; and finally to present and discuss case studies illustrating approaches adopted, methods implemented and best practices in addressing related issues. The book concludes by providing strategic management and marketing implications and recommendations for tourism businesses and destinations to enable them to successfully create, manage, market and evaluate tourism experiences.
The Emerald Handbook of Entrepreneurship in Tourism, Travel and Hospitality: Skills for Successful Ventures (PDF)
by Professor Marios SotiriadisThis book is a practical handbook for entrepreneurship in tourism related industries. The book will provide students and prospective entrepreneurs with the knowledge, know-how and best practices in order to assist them in planning, implementing and managing business ventures in the field of tourism. It constitutes a valuable contribution to developing the necessary knowledge, competencies and skills of entrepreneurial decision-making and ventures. It would serve as a guide for those studying entrepreneurship and preparing for entrepreneurial careers as well as a reference for the practical use of entrepreneurs at the planning, implementation, operation and evaluation stages of building a tourism business. Examples from the industry/business world are provided to illustrate real-life practice and give readers a better understanding of entrepreneurship in tourism.
The Emerald Handbook of Entrepreneurship in Tourism, Travel and Hospitality: Skills for Successful Ventures
by Professor Marios SotiriadisThis book is a practical handbook for entrepreneurship in tourism related industries. The book will provide students and prospective entrepreneurs with the knowledge, know-how and best practices in order to assist them in planning, implementing and managing business ventures in the field of tourism. It constitutes a valuable contribution to developing the necessary knowledge, competencies and skills of entrepreneurial decision-making and ventures. It would serve as a guide for those studying entrepreneurship and preparing for entrepreneurial careers as well as a reference for the practical use of entrepreneurs at the planning, implementation, operation and evaluation stages of building a tourism business. Examples from the industry/business world are provided to illustrate real-life practice and give readers a better understanding of entrepreneurship in tourism.
Coconut Chaos: Pitcairn, Mutiny And A Seduction At Sea
by Diana SouhamiAt dawn on 27 April 1789 Fletcher Christian, master's mate on HMS Bounty, took a coconut to quench his thirst from the supply on the quarterdeck. This seemingly insignificant act resulted in mutiny, chaos and a chain of events that leads right up to the present day. With a story driven by hazardous and extraordinary sea voyages and a cast that includes the Bounty mutineers, an eccentric lesbian aristocrat, Pitcairn Island sex offenders and the narrator's ancient mother, this sparkling and original book weaves together fact and fiction, history and autobiography, humour and danger in inimitable style.
Moon Greek Islands & Athens: Timeless Villages, Scenic Hikes, Local Flavors (Travel Guide)
by Sarah SouliSoak up the sun, dance till dawn, hike through wild forests, or explore Greek history: Escape to the Mediterranean with Moon Greek Islands & Athens. Choose the right islands for you, with strategic itineraries for different timelines, budgets, and activities, whether you want to lounge on the best beaches, linger in ancient villages, explore the outdoors, or island-hop for a little taste of everything Focused coverage of Athens and 18 Greek islands, including Santorini, Mykonos, Karpathos, Corfu, Lefkada, and more Unique experiences and must-see highlights: Marvel at Oia's picturesque blue and white architecture or take a boat to the birthplace of Apollo and Artemis. Soak in therapeutic hot springs, hike through lush forests to waterfalls in Samothrace, or hop aboard a boat and discover hidden coves and wild beaches. Learn about local folklore in Olympos, explore Athens' contemporary galleries and ancient ruins, and savor authentic Greek cuisine, from roasted lamb and olives to dakos and fiery shots of ouzo Insight from Athens local Sarah Souli on how to experience Greece like an insider, support local businesses, and avoid over-tourism Full-color photos and detailed maps throughout Background information on the landscape, history, and cultural customs of Greece and each individual island In-depth coverage of: Athens, Santorini, Mykonos, Folegandros, Milos, Naxos, Anafi, Karpathos, Rhodes, Kalymnos, Samothrace, Ikaria, Lesvos, Alonnisos, Skyros, Corfu, Zakynthos, Lefkada, and Crete With Moon's practical tips and local know-how, you can experience the best of Athens and the Greek islands. Exploring more of Europe? Check out Moon Prague, Vienna & Budapest or Moon Southern Italy.About Moon Travel Guides: Moon was founded in 1973 to empower independent, active, and conscious travel. We prioritize local businesses, outdoor recreation, and traveling strategically and sustainably. Moon Travel Guides are written by local, expert authors with great stories to tell—and they can't wait to share their favorite places with you. For more inspiration, follow @moonguides on social media.
Special Interest Tourism: Concepts, Contexts and Cases
by Carol Southall Lynn Minnaert Nazia Ali Ade Oriade Allan Watson Glen Croy Ralf Buckley Dallen J Timothy Steven Rhoden Alison Caffyn Richard W Benfield Cheng-Fei LeeSpecial interest tourism is growing rapidly due to a discerning and heterogeneous travel market and the demand for more focused activity or interest-based tourism experiences. This book approaches the topic from the perspective of both supply and demand, and addresses the complexities now inherent in this area of tourism. It presents a contextualised overview of contemporary academic research, concepts, principles and industry-based practice insights, and also considers the future of special interest tourism in light of the emergence of ethical consumerism. With a clear, user-friendly structure, the book: -Links theoretical frameworks to clear practical applications. -Reviews key emerging issues for tourism relating to families and faith, the performing arts, active and passive pursuits, therapeutic leisure and travelling. -Includes contributions and case studies from international academics and practitioners to give a truly global overview. Sometimes referred to as niche or contemporary tourism, this book provides a complete introduction to the study of special interest tourism for students.
The Boy Who Fell: (An Inspector Tom Reynolds Mystery Book 5) (An Inspector Tom Reynolds Mystery)
by Jo SpainFROM THE NUMBER ONE BESTSELLING AUTHOR OF THE CONFESSION AND CO-WRITER OF RTE ONE'S TAKEN DOWNKids can be so cruel. They'll call you names. Hurt your feelings.Push you to your death. In the garden of an abandoned house, Luke Connolly lies broken, dead. The night before, he and his friends partied inside. Nobody fought, everybody else went home safely. And yet, Luke was raped and pushed to his death. His alleged attacker is now in custody. DCI Tom Reynolds is receiving the biggest promotion of his career when a colleague asks him to look at the Connolly case, believing it's not as cut and dried as local investigators have made out. And as Tom begins to examine the world Connolly and his upper class friends inhabited, the privilege and protection afforded to them, he too realises something.In this place, people cover up for each other. Even when it comes to murder.
Sleeping Beauties: (An Inspector Tom Reynolds Mystery Book 3) (An Inspector Tom Reynolds Mystery #3)
by Jo Spain'Five stars' Amazon reviewer'What a read!' Amazon reviewer'I was engrossed right from the start and read it in one long, very satisfied sitting' Amazon reviewerTHE BESTSELLING AUTHOR OF WITH OUR BLESSING AND BENEATH THE SURFACE RETURNS WITH A BRAND NEW SERIAL-KILLER THRILLER. The inspector frowned and examined the earth under the trees. As he scanned the glade, his stomach lurched. One, two, three, four. Five, counting the mound of earth disturbed under the tent. Somebody had cleared the earth of its natural layer and sown their own flowersIn five placesFive gravesA young woman, Fiona Holland, has gone missing from a small Irish village. A search is mounted, but there are whispers. Fiona had a wild reputation. Was she abducted, or has she run away? A week later, a gruesome discovery is made in the woods at Ireland's most scenic beauty spot - the valley of Glendalough. The bodies are all young women who disappeared in recent years. D.I. Tom Reynolds and his team are faced with the toughest case of their careers - a serial killer, who hunts vulnerable women, and holds his victims captive before he ends their lives. Soon the race is on to find Fiona Holland before it's too late. . .'Deft plotting and expert handling of tension make for an intelligent mystery' Guardian
A Funny Thing Happened On The Way: Discover the 1960s trend for buying land on a Greek island and building a house. How hard could it be…?
by Nancy SpainThe superb classic memoir from a dazzlingly eccentric and endlessly fascinating author and feminist icon - a woman very much ahead of her time - including her time spent on the glorious island of Skiathos'A happy, hilarious book' Daily ExpressNancy Spain was one of the most celebrated - and notorious - writers and broadcasters of the 50s and 60s. Witty, controversial and brilliant, she lived openly as a lesbian (sharing a household with her two lovers and their various children) and was frequently litigated against for her newspaper columns - Evelyn Waugh successfully sued her for libel... twice.Nancy Spain had a deep love of the Mediterranean. So it was no surprise when, in the 1960s, she decided to build a place of her own on the Greek island of Skiathos. With an impractical nature surpassed only by her passion for the project, and despite many obstacles, she gloriously succeeded. This classic memoir is infused with all Spain's chaotic brilliance, zest for life and single-minded pursuit of a life worth living.Perfect for fans of A PLACE IN THE SUN and ESCAPE TO THE COUNTRY'Full of fun, and that zest of intelligence that never left her' Sunday Times
The Princess Matilda Comes Home
by Shane SpallShane and Tim Spall are on the second leg of a very big adventure, taking their Dutch barge The Princess Matilda around the coast of Britain. From Matilda’s winter berth in Cardiff, Shane and Tim follow the Welsh coast, before ambitiously deciding to visit the Isle of Man and Northern Ireland. Along the way they cross Cardigan Bay in the company of a pod of dolphins, meet the king and queen of Piel Island, get lost in shipping lanes near Liverpool, successfully cross the notorious Irish Sea (twice!), accidentally sail through an army firing range, and experience the matchless beauty of Scotland’s Caledonian canal. Emerging into the North Sea at Inverness, they set a course down the east coast for London, back where their journey began. Tim and Shane aren’t the amateur sailors they once were, but things still don’t always go to plan. It’s not easy navigating our dangerous coastal waters, and crashing waves and strong tides can be terrifying. But it’s exhilarating too, and the realisation of a dream they have had for a very long time.It’s a slow journey, but a satisfying one, visiting fishing villages and ports, and exploring Britain’s windswept coast. Along the way they meet brave lifeboat crews, lockkeepers, fishermen and a whole host of people who make their living or their leisure on the water. The Princess Matilda Comes Home is a funny and warm hearted story about sharing a great adventure with someone you love.
The Voyages of the Princess Matilda
by Shane Spall'Tim and I both understood we had done something really stupid. We had underestimated the danger involved in going out to sea. We had no radio, compass, life raft or flares. In other words, we were a couple of idiots.'This is the story of Shane and Timothy Spall and their Dutch barge The Princess Matilda. After a summer on the Thames they head out to sea with only a road atlas and a vast amount of ignorance - and it is absolutely terrifying!On their travels, memories are triggered of childhood trips to the seaside, but also of more recent times. A decade before, Tim had been diagnosed with acute leukaemia and was given only days to live. Shocked at how life can pass you by they decided that when, and if, Tim got better, they would buy a boat.As Tim and Shane explore the coast from the Medway to Cornwall, eventually they start to wonder, could they make it out of England altogether? Could Matilda make it to ... Wales?!Taking over five years, The Voyages of The Princess Matilda is a minor epic, charting a very personal, moving and uplifting story of an everyday couple's adventure around their much loved homeland.** Winner of the British Travel Press's Narrative Travel Book of the Year Award **
Handbook of Amphibians and Reptiles of North-east Africa
by Stephen Spawls Abubakr Mohammad Tomáš MazuchThis handbook is the first complete guide to the herpetofauna of northeast Africa, covering seven countries – Djibouti, Egypt, Ethiopia, Eritrea, Somalia, South Sudan and Sudan.The seven countries of north-east Africa – Egypt, Sudan, South Sudan, Ethiopia, Eritrea, Djibouti and Somalia – share a remarkably diverse landscape, and the region is home to a vast array of herpetofauna, from the Variable Green Toad to the Congo Hinged Terrapin, the Nubian Pigmy Gecko and the Pasteur's Desert Racer. This handbook is the most comprehensive and up-to-date reference to all 114 species of amphibian and 458 species of reptile known from the region, including caecilians, frogs, turtles and tortoises, lizards, crocodiles and snakes. Featuring more than 950 photos, Handbook of Amphibians and Reptiles of North-east Africa includes information on identification, habitat and distribution, behaviour, and best locations to see species, as well as up-to-date species maps. Supporting chapters cover the region's habitats, conservation, and safety when observing and handling amphibians and reptiles. This is an essential resource for anyone interested in the unique and extraordinarily diverse herpetofauna of north-east Africa.
Handbook of Amphibians and Reptiles of North-east Africa
by Stephen Spawls Abubakr Mohammad Tomáš MazuchThis handbook is the first complete guide to the herpetofauna of northeast Africa, covering seven countries – Djibouti, Egypt, Ethiopia, Eritrea, Somalia, South Sudan and Sudan.The seven countries of north-east Africa – Egypt, Sudan, South Sudan, Ethiopia, Eritrea, Djibouti and Somalia – share a remarkably diverse landscape, and the region is home to a vast array of herpetofauna, from the Variable Green Toad to the Congo Hinged Terrapin, the Nubian Pigmy Gecko and the Pasteur's Desert Racer. This handbook is the most comprehensive and up-to-date reference to all 114 species of amphibian and 458 species of reptile known from the region, including caecilians, frogs, turtles and tortoises, lizards, crocodiles and snakes. Featuring more than 950 photos, Handbook of Amphibians and Reptiles of North-east Africa includes information on identification, habitat and distribution, behaviour, and best locations to see species, as well as up-to-date species maps. Supporting chapters cover the region's habitats, conservation, and safety when observing and handling amphibians and reptiles. This is an essential resource for anyone interested in the unique and extraordinarily diverse herpetofauna of north-east Africa.
Field Guide to East African Reptiles
by Steve Spawls Kim Howell Harald Hinkel Michele MenegonEast Africa is home to a remarkable assemblage of reptiles, from crocodiles and chameleons to turtles and tortoises, lizards, worm-lizards, and a stunning array of snakes. The region is a true herpetological hot-spot.This fully revised edition of the classic field guide to the region's reptiles explores the full diversity of these animals. With updated text, detailed maps and more than 600 new photographs, this book includes every one of the 500 or so species in the region. All are described and mapped, with virtually every species accompanied by at least one colour photograph. Comprehensive and definitive, Field Guide to East African Reptiles is an essential tool for all naturalists, conservationists, educators, field workers, medical personnel and students in the region.
Field Guide to East African Reptiles
by Steve Spawls Kim Howell Harald Hinkel Michele MenegonEast Africa is home to a remarkable assemblage of reptiles, from crocodiles and chameleons to turtles and tortoises, lizards, worm-lizards, and a stunning array of snakes. The region is a true herpetological hot-spot.This fully revised edition of the classic field guide to the region's reptiles explores the full diversity of these animals. With updated text, detailed maps and more than 600 new photographs, this book includes every one of the 500 or so species in the region. All are described and mapped, with virtually every species accompanied by at least one colour photograph. Comprehensive and definitive, Field Guide to East African Reptiles is an essential tool for all naturalists, conservationists, educators, field workers, medical personnel and students in the region.
Architectural Tourism: Building for Urban Travel Destinations
by Jan SpechtSince the early times of travelling architecture does constitute an important force of attraction and a vital element in marketing. Until today destinations try to increase their market positions by means of the development and restoration of the built environment. However, architecture is characterised by an enduring presence with impacts on visitors and residents alike. Hence, on a sustainable basis it needs to chime with place and situation. Where modesty might be suitable for one destination, spectacular architecture could be a transformation catalyst or unique selling proposition for another. Destination developers have to be aware of the local requirements as well as the reciprocal relationship between the modern practice of tourism and the built environment. To address the complexity of architectural tourism, throughout the book this topic is subject of a controversial discussion and approached with a contextual and interdisciplinary view.
The Traveller's Guide to Homoeopathy
by Phyllis SpeightDefinitely not for those of you who are contemplating taking on Mount Everest or the Amazon, but this simple guide is the most sensible thing to pack for a business trip or holiday.With a small, basic homoeopathic kit and a copy of this guide you can be reasonably sure that you will be safe from an acute attack of ill-health.Various drugs are available to combat troubles caused by travel but in the majority of cases homoeopathic remedies are much more effective. Their additional advantage is that they have no side effects whatsoever.Full instructions, dosages and potencies are given.
The Hippo with Toothache: Heart-warming stories of zoo and wild animals and the vets who care for them
by Lucy H Spelman Ted Y MashimaMeet Mohan, a rhino with painfully sore feet.And Patch, a falcon with a broken wishbone.And Kachina, a bear cub with brittle bones.Not to mention Alfredito, a hippo suffering from a sever bout of toothache.All these animals owe their lives to the dedicated zoo and wild animal vets who employ boundless ingenuity and expertise to care for them and who, in this beguiling book, tell the stories of their most memorable cases. They describe not only the meticulous detective work that goes into making a diagnosis but also the pioneering techniques they have developed. And they talk freely and movingly about the bonds they form with their exotic patients.. Whether it's one doctor's determined effort to save a critically ill lemur, the neurosurgeon who was persuaded to operate on a paralysed kangaroo, or the vet who refused to give up on an orphaned baby beluga whale, these are acts of rescue, kindness and co-operation that will warm every animal lover's heart.