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Protecting Main Street: Measuring the Customer Experience in Financial Services for Business and Public Policy

First Published in 2010. Routledge is an imprint of Taylor & Francis, an informa company.

Protecting Main Street: Measuring the Customer Experience in Financial Services for Business and Public Policy

First Published in 2010. Routledge is an imprint of Taylor & Francis, an informa company.

Provable Security: 5th International Conference, ProvSec 2011, Xi'an, China, October 16-18, 2011. Proceedings (Lecture Notes in Computer Science #6980)

This book constitutes the refereed proceedings of the 5th Provable Security Conference held in in Xi'an, China, in October 2011. The 22 full papers presented together with 4 short papers and 2 invited talks were carefully reviewed and selected from 75 submissions. The papers are divided in topical sections on cryptographic primitives; encryption; cryptographic protocols; security models and framework; and key agreement.

Psychische Störungen bei Mitarbeitern: Ein Leitfaden für Führungskräfte und Personalverantwortliche - von der Prävention bis zur Wiedereingliederung (Mit Arbeitsmaterialien im Web)

Psychische Störungen wie Ängste, Depressionen oder Abhängigkeiten gehören zu den häufigsten Gründen für Krankschreibungen. Oft werden sie erst spät erkannt, sie werden chronisch und als Folge für Unternehmen sehr teuer. Der Band liefert Grundwissen zu psychischen Störungen sowie konkrete Fallbeispiele und hilft Personalverantwortlichen bei der Früherkennung. Gedankenexperimente und Reflexionsfragen schärfen den Blick. Mit Tipps für Prävention und Wiedereingliederung, für den Umgang mit gefährdeten Mitarbeitern sowie mit ausführlichen Checklisten.

Psychological and Political Strategies for Peace Negotiation: A Cognitive Approach

Peace is one of the most sought after commodities around the world, and as a result, individuals and countries employ a variety of tactics to obtain it. One of the most common practices used to accomplish peace is negotiation. With its elevated role in the dialogue surrounding peace, negotiation is often steeped in politics and focused on managing parties in conflict. However, the art and science of negotiation can and should be viewed more broadly to include a psychological and cognitive approach. Psychological and Political Strategies for Peace Negotiation gathers the foremost authors in the field and combines their expertise into a volume which addresses the complexity of peace negotiation strategies. To further underscore the importance of successful negotiation strategies, the editors have also included the unique perspective of authors with personal experience with political upheaval in Serbia and Lebanon. Though each chapter focuses on a different topic, they are integrated to create a foundation for future research and practice. Specific topics included in this volume embrace: • Changing minds and the multiple intelligence (MI) framework • Personal schemas in the negotiation process • Escalation of image in international conflicts • Representative decision making • Transformative leadership for peace negotiation Psychological and Political Strategies for Peace Negotiation is an essential reference for psychologists, negotiators, mediators, and conflict managers, as well as for students and researchers in international, cross-cultural and peace psychology studies.

Psychological Selection and Optimal Experience Across Cultures: Social Empowerment through Personal Growth (Cross-Cultural Advancements in Positive Psychology #2)

What does Western science know about the relationship between individual well-being and cultural trends? What can learn from other cultural traditions? What do the recent advancements in positive psychology teach us on this issue, particularly the eudaimonic framework, which emphasizes the connections between personal well-being and social welfare? People grow and live in cultures that deeply influence their values, aspirations and behaviors. However, individuals in their turn play an active role in building their own goals, growth trajectories and social roles, at the same time influencing culture trends. This process, defined psychological selection, is related to the individual pursuit of well-being People preferentially select and cultivate in their lives activities, interests, and relationships associated with optimal experience, a state of deep engagement, concentration, and enjoyment. Several cross-cultural studies confirmed the positive and rewarding features of optimal experience. Based on these evidences, this book offers a new perspective in the study of human behavior. Highlighting the interplay between individual and cultural growth trajectories, it conveys a core message: educating people to enjoy engagement and involvement in activities that can be relevant and meaningful for social welfare is a premise to foster the harmonious development of human communities, and the peaceful cohabitation of cultures.

Psychologie der Menschenführung: Wie Sie Führungsstärke und Autorität entwickeln. Alle Kapitel als Hörbeiträge auf CD

Das Buch löst sich von gängigen „Kochrezepten“ der Ratgeber-Literatur und liefert eine ganzheitliche, psychologisch und philosophische fundierte Betrachtung der zentralen Führungsfragen: in der Arbeitswelt, der Politik und im Alltag. Die Autoren nehmen jeweils einen bestimmten Gesichtspunkt von Führung unter die Lupe und erklären, wie z. B. durch Charisma, Motivation oder das Lösen von Konflikten Führungskraft entwickelt werden kann. Dabei verknüpfen sie fundamentale Einsichten mit praktischen Antworten. Alle Kapitel auch zum Anhören auf CD.

Psychology Express: Social Psychology (Psychology Express #PSE)

This revision guide provides concise coverage of the central topics within Social Psychology, presented within a framework designed to help you focus on assessment and exams. The guide is organised to cater for QAA and BPS recommendations for course content. A final chapter revisiting topics from a critical perspective has been included to cater for this increasingly popular approach. Sample questions, assessment advice and exam tips drive the organisation within chapters so you are able to grasp and marshal your thoughts towards revision of the main topics. Features focused on critical thinking, practical applications and key research will offer additional pointers for you in your revision process and exam preparation. A companion website provides supporting resources for self testing, exam practice, answers to questions in the book, and links to further resources.

The Psychology Of Social Conflict And Aggression (Sydney Symposium Of Social Psychology Ser.)

This book provides an up-to-date integration of some of the most recent developments in social psychological research on social conflict and aggression, one of the most perennial and puzzling topics in all of psychology. It offers an informative, scholarly yet readable overview of recent advances in research on the nature, antecedents, management, and consequences of interpersonal and intergroup conflict and aggression. The chapters share a broad integrative orientation, and argue that human conflict is best understood through the careful analysis of the cognitive, affective, and motivational processes of those involved in conflict situations, supplemented by a broadly-based understanding of the evolutionary, biological, as well as the social and cultural contexts within which social conflict occurs.

The Psychology Of Social Conflict And Aggression (Sydney Symposium Of Social Psychology Ser.)

This book provides an up-to-date integration of some of the most recent developments in social psychological research on social conflict and aggression, one of the most perennial and puzzling topics in all of psychology. It offers an informative, scholarly yet readable overview of recent advances in research on the nature, antecedents, management, and consequences of interpersonal and intergroup conflict and aggression. The chapters share a broad integrative orientation, and argue that human conflict is best understood through the careful analysis of the cognitive, affective, and motivational processes of those involved in conflict situations, supplemented by a broadly-based understanding of the evolutionary, biological, as well as the social and cultural contexts within which social conflict occurs.

The Psychopath Test: A Journey Through the Madness Industry (Picador Collection #108)

What if society wasn't fundamentally rational, but was motivated by insanity? This thought sets Jon Ronson on an utterly compelling adventure into the world of madness.Along the way, Jon meets psychopaths, those whose lives have been touched by madness and those whose job it is to diagnose it, including the influential psychologist who developed the Psychopath Test, from whom Jon learns the art of psychopath-spotting. A skill which seemingly reveals that madness could indeed be at the heart of everything . . .Combining Jon Ronson's trademark humour, charm and investigative incision, The Psychopath Test is both entertaining and honest, unearthing dangerous truths and asking serious questions about how we define normality in a world where we are increasingly judged by our maddest edges.'The belly laughs come thick and fast – my God, he is funny . . . provocative and interesting' – Observer

Public Health in the 21st Century [3 volumes]: [3 volumes]

This extensive, cutting-edge compilation of essays on key public health topics is a must-read for professionals, students, and researchers, with topics focusing on the effects of climate change on health, global issues including treatment and prevention of diseases, health care policy issues, health care needs of special populations, gender-based violence, and current issues in ethics and human rights.The three volumes of Public Health in the 21st Century are comprised of timely essays on a wide variety of public health issues that affect the world today—and those that may do so tomorrow. The essays gathered here are the work of a team of top researchers that includes behavioral scientists, medical officials, environmental scientists, administrators, educators, and health-education experts. Volume one covers history, developments, and current issues in public health. Volume two is about disease treatment and prevention, and volume three discusses health disparities and policies that affect public health. The last volume also looks at cutting-edge research to show what the future may hold, discussing how we will deal with, for example, emerging threats to public health stemming from global warming, the mismanagement of natural resources, multidrug-resistant diseases, and the explosion of chronic disease. Each chapter presents an up-to-date, scholarly review of a specific issue and discusses the challenges that nations, communities, and individuals must address to create a healthier world.

Public Key Infrastructures, Services and Applications: 7th European Workshop, EuroPKI 2010, Athens, Greece, September 23-24, 2010. Revised Selected Papers (Lecture Notes in Computer Science #6711)

This book constitutes the thoroughly refereed post-conference proceedings of the 7th European Workshop on Public Key Infrastructures, Services and Applications, EuroPKI 2010, held in Athens, Greece, in September 2010. The 14 revised full papers presented together with an invited article were carefully reviewed and selected from 41 submissions. The papers are organized in topical sections on authentication mechanisms; privacy preserving techniques; PKI & PKC applications; electronic signature schemes; identity management.

Pursuing Quality of Life: From the Affluent Society to the Consumer Society

From anxieties over work-life balance and entangling technologies, to celebrations of cool jobs and great places to live, quality of life frames the ways we enhance our lives and legitimate social change today. But how does the idea of quality of life envision the greater good, and what gets lost as a result? This book provides the critical framework for understanding the idea’s contexts and tensions that are conspicuously missing in popular discussions, professional activities, and scholarly research on quality of life. With multiple case studies taken across North America and Europe, it provides a sociological perspective on the contradictory ways we talk about and pursue quality of life in relation to technology, consumerism, family, work, public space, rural ways of life, and ultimately the final years of life. Drawing on contemporary and classical social theory, it provides an incisive account of the historical shifts in developed societies over the last half-century that have transformed our views and pursuits of quality of life. Originally a promise to undertake collective effort and pursue social justice at a moment of unprecedented opportunity, quality of life now enshrines a solipsistic ideal with which to accommodate the storms of market forces and political failure.

Pursuing Quality of Life: From the Affluent Society to the Consumer Society

From anxieties over work-life balance and entangling technologies, to celebrations of cool jobs and great places to live, quality of life frames the ways we enhance our lives and legitimate social change today. But how does the idea of quality of life envision the greater good, and what gets lost as a result? This book provides the critical framework for understanding the idea’s contexts and tensions that are conspicuously missing in popular discussions, professional activities, and scholarly research on quality of life. With multiple case studies taken across North America and Europe, it provides a sociological perspective on the contradictory ways we talk about and pursue quality of life in relation to technology, consumerism, family, work, public space, rural ways of life, and ultimately the final years of life. Drawing on contemporary and classical social theory, it provides an incisive account of the historical shifts in developed societies over the last half-century that have transformed our views and pursuits of quality of life. Originally a promise to undertake collective effort and pursue social justice at a moment of unprecedented opportunity, quality of life now enshrines a solipsistic ideal with which to accommodate the storms of market forces and political failure.

Putting a Name to It: Diagnosis in Contemporary Society

Over a decade after medical sociologist Phil Brown called for a sociology of diagnosis, Putting a Name to It provides the first book-length, comprehensive framework for this emerging subdiscipline of medical sociology.Diagnosis is central to medicine. It creates social order, explains illness, identifies treatments, and predicts outcomes. Using concepts of medical sociology, Annemarie Goldstein Jutel sheds light on current knowledge about the components of diagnosis to outline how a sociology of diagnosis would function. She situates it within the broader discipline, lays out the directions it should explore, and discusses how the classification of illness and framing of diagnosis relate to social status and order. Jutel explains why this matters not just to doctor-patient relationships but also to the entire medical system. As a result, she argues, the sociological realm of diagnosis encompasses not only the ongoing controversy surrounding revisions to the Diagnostic and Statistical Manual of Mental Disorders in psychiatry but also hot-button issues such as genetic screening and pharmaceutical industry disease mongering.Both a challenge and a call to arms, Putting a Name to It is a lucid, persuasive argument for formalizing, professionalizing, and advancing longstanding practice. Jutel’s innovative, open approach and engaging arguments will find support among medical sociologists and practitioners and across much of the medical system.

Qualifizierte Facharbeit im Spannungsfeld von Flexibilität und Stabilität

Qualitative Forschung in der Kommunikationswissenschaft: Eine praxisorientierte Einführung (Studienbücher zur Kommunikations- und Medienwissenschaft)

Das Lehrbuch versteht sich als Anleitung zum Forschen: Wo lassen sich qualitative Methoden in der Kommunikationswissenschaft gewinnbringend einsetzen? Wie muss eine Untersuchung aufgebaut werden und wie werden Befragte oder Texte so ausgewählt, dass man am Ende verallgemeinern kann? Wie konstruiere ich einen Interview-Leitfaden und was muss ich beachten, damit eine Gruppendiskussion oder eine Beobachtung wirklich funktionieren? Befrage ich offline oder online und was kann ich tun, damit ich nicht in einem Materialberg untergehe? Mit zahlreichen Beispielen aus der Forschungspraxis.

Qualitative Research for Physical Culture

This book provides a guide to qualitative research methods in the multidisciplinary field of physical culture. Developing an approach based on the '7 Ps' of research, this text navigates a pathway through the research process that will be invaluable as a teaching tool and to experienced and inexperienced researchers alike.

Quality of Life and Work in Europe: Theory, Practice and Policy

Intense globalization, rapidly changing workplaces and family patterns have renewed the international interest in quality of life. This book examines different institutional arrangements, work-place conditions and gendered work and care that affect the conditions for achieving quality of work and life in European countries.

Quality-of-Life Community Indicators for Parks, Recreation and Tourism Management (Social Indicators Research Series #43)

While community quality-of-life indicators are gaining much needed attention in both scholarly work and practice, their application in the areas of parks, recreation and tourism management are not as well known. The applicability of indicator systems for natural resource and natural resource area management within the parks and recreation arena is very high, including urban parks and recreation programs and their influence on quality of life. Tourism is also an area that needs much more work in terms of assessing impacts as well as developing indicators for gauging progress in the long term. All three areas are an integrated discipline and most programs throughout the developed world are housed co-jointly. There are several researchers across the globe who are conducting innovative work in these areas. The editors feel that a volume on the topic will spur additional interests as well as serve to lead the research efforts.

Quantitative Data Analysis with IBM SPSS 17, 18 & 19: A Guide for Social Scientists (1st Edition)

This latest edition has been fully updated to accommodate the needs of users of SPSS Releases 17, 18 and 19 while still being applicable to users of SPSS Releases 15 and 16. As with previous editions, Alan Bryman and Duncan Cramer continue to offer a comprehensive and user-friendly introduction to the widely used IBM SPSS Statistics. The simple, non-technical approach to quantitative data analysis enables the reader to quickly become familiar with SPSS and with the tests available to them. No previous experience of statistics or computing is required as this book provides a step-by-step guide to statistical techniques, including: Non-parametric tests Correlation Simple and multiple regression Analysis of variance and covariance Factor analysis. This book comes equipped with a comprehensive range of exercises for further practice, and it covers key issues such as sampling, statistical inference, conceptualization and measurement and selection of appropriate tests. The authors have also included a helpful glossary of key terms. The data sets used in Quantitative Data Analysis with IBM SPSS 17, 18 and 19 are available online at http://www.routledgetextbooks.com/textbooks/author/bryman-9780 415579193/; in addition, a set of multiple-choice questions and a chapter-by-chapter PowerPoint lecture course are available free of charge to lecturers who adopt the book.

Quantitative Data Analysis with IBM SPSS 17, 18 & 19: A Guide for Social Scientists (1st Edition) (PDF)

This latest edition has been fully updated to accommodate the needs of users of SPSS Releases 17, 18 and 19 while still being applicable to users of SPSS Releases 15 and 16. As with previous editions, Alan Bryman and Duncan Cramer continue to offer a comprehensive and user-friendly introduction to the widely used IBM SPSS Statistics. The simple, non-technical approach to quantitative data analysis enables the reader to quickly become familiar with SPSS and with the tests available to them. No previous experience of statistics or computing is required as this book provides a step-by-step guide to statistical techniques, including: Non-parametric tests Correlation Simple and multiple regression Analysis of variance and covariance Factor analysis. This book comes equipped with a comprehensive range of exercises for further practice, and it covers key issues such as sampling, statistical inference, conceptualization and measurement and selection of appropriate tests. The authors have also included a helpful glossary of key terms. The data sets used in Quantitative Data Analysis with IBM SPSS 17, 18 and 19 are available online at http://www.routledgetextbooks.com/textbooks/author/bryman-9780 415579193/; in addition, a set of multiple-choice questions and a chapter-by-chapter PowerPoint lecture course are available free of charge to lecturers who adopt the book.

Quartiere im demografischen Umbruch: Beiträge aus der Forschungspraxis (Quartiersforschung)

Queer Popular Culture: Literature, Media, Film, And Television

Articles cover many aspects of contemporary culture, including the queer cowboy, the emergence of lesbian chic, and the expansion of queer representations of blackness. This accessible volume offers useful analytical tools that will help readers make sense of the problems and promise of queer pop culture.