Technology and Social Transformations in Hospitality, Tourism and Gastronomy: South Asia Perspectives

By: Omar Abdullah and Kamlesh Attri and Vaibhav Bhatt and Sonali Chhetri and R K Dhodi and Rashmi Dhodi and Afsheen Hassan and Fatemeh Shah Hosseini and Amandeep Khurana and Amit Kumar and Sanjeev Kumar and Suneel Kumar and Varinder Kumar and Rekha Maitra and Zahra Nadalipour and Teena Pareek and Bindu Roy and Dilraj Singh Shadev and Sidharth Srivastava and Tahir Sufi and Kuldeep Verma

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Synopsis: This book explores the relationship between technology and social transformation in tourism, hospitality and gastronomy. It presents research and case studies, elaborating on benchmark practices adopted by tourism and hospitality professionals. In recent years, technology has transformed the tourism and hospitality industry; the chapters in this book cover areas such as guest experience and service quality, as well as operational areas such as housekeeping and waste management. Further social transformation in tourism is a result of drivers such as a growing interest in gastronomy and the use of social media; this is covered in the first part of the book. The second part outlines how communities may learn from these events. With contributions from academics, entrepreneurs, destination managers and government officials from the South Asia region, this book offers a real insight in to these areas of growing interest and provide a useful resource for those researching and studying within the areas of tourism development and hospitality.