Contextual Design: Defining Customer-Centered Systems (Interactive Technologies)

By: Karen Holtzblatt and Hugh Beyer

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Synopsis: This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations. This is a practical, hands-on guide for anyone trying to design systems that reflect the way customers want to do their work. The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems. In this book, you'll find the underlying principles of the method and how to apply them to different problems, constraints, and organizational situations.Contextual Design enables you to+ gather detailed data about how people work and use systems + develop a coherent picture of a whole customer population + generate systems designs from a knowledge of customer work+ diagram a set of existing systems, showing their relationships, inconsistencies, redundancies, and omissions

Book Quality:: Publisher Quality
Book Size:: 496 Pages
ISBN-13:: 9780080503042
Related ISBNs:: 9781558604117
Publisher:: Elsevier Science
Date of Addition:: 04/08/21
Copyrighted By:: Elsevier Science & Technology
Adult content:: No
Language:: English
Has Image Descriptions:: No
Categories:: Nonfiction, Art and Architecture, Computers and Internet, Sociology
Submitted By:: Bookshare Staff
Usage Restrictions:: This is a copyrighted book.