I signed up as the Primary Contact for my organisation. Why can't I download resources?

Awaiting approval

While you're able to log in, search the collection and set up other members off staff with their Sponsor accounts, you will not be able to download resources until your Primary Contact membership application has been approved by the RNIB Bookshare team – this can take up to three working days. The approval process runs quite quickly providing that: 

  • you have registered with a valid work email address
  • there is not already a Primary Contact for your organisation
  • you organisation is eligible. 


If, after receiving notice that your application has been approved, you're still unable to download books please check that you have set up your learner (Member) accounts, you will not be able to download until these are set up.

If you continue to have trouble please contact us.

Related Help Centre pages

How do I add staff (Sponsors) to my organisation's account?

How do I add learners to my organisation's list of Members?

How do I download from a staff (Primary Contact or Sponsor) account?

Want to contact us? Request help or Call us: 0300 303 8313 Hours: M-F 9 am to 5 pm

RNIB Bookshare, Royal National Institute of Blind People
Midgate House - Floor 1, Midgate, Peterborough, PE1 1TN