Why can't I see the file name extensions on the files I've downloaded?

If you're unable to see the file name extensions on the files you've downloaded, this may cause problems when trying to convert documents for modifying; for example DAISY to Word.

You need to adjust your computer settings to show your file name extensions.

  • Click the "Start" button
  • Select "Control Panel"
  • Go to "Folder Options"
  • Go to the "View" tab
  • Find "Hide extensions for known file types" and ensure the check box is NOT ticked
  • Select "Apply" and then "OK"

Want to contact us? Request help or Call us: 0300 303 8313 Hours: M-F 9 am to 5 pm

RNIB Bookshare, Royal National Institute of Blind People
Midgate House - Floor 1, Midgate, Peterborough, PE1 1TN