Service Operations Management epub ebook: Improving Service Delivery
By: and and and
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- Synopsis
- Analyse and address organisational challenges using real world examples Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges. Pearson, the world’s learning company.
- Copyright:
- 2022
Book Details
- Book Quality:
- Publisher Quality
- Book Size:
- 632 Pages
- ISBN-13:
- 9781292098050
- Related ISBNs:
- 9781292064468
- Publisher:
- Pearson Education Limited
- Date of Addition:
- 01/18/21
- Copyrighted By:
- Pearson Education Limited
- Adult content:
- No
- Language:
- English
- Has Image Descriptions:
- No
- Submitted By:
- Bookshare Staff
- Usage Restrictions:
- This is a copyrighted book.